Dan Murphy's is a major Australian liquor retail chain offering a wide range of wine, beer, spirits, and other alcoholic beverages through large-format stores and online ordering.
Dan Murphy’s is a large Australian liquor retailer based in Richmond, Victoria, known for its warehouse-style stores and extensive range of wine, beer, spirits, premixed drinks, and non-alcoholic alternatives. Customers can shop in-store across Australia or online at danmurphys.com.au for home delivery or Click & Collect. Dan Murphy’s also runs a free loyalty program called My Dan’s, which offers member pricing, exclusive deals, and digital receipts linked to your account or mobile number.
A Dan Murphy’s charge on your bank statement usually relates to a purchase of alcohol or related products made in-store, via the website, or through the Dan Murphy’s app. This can include one-off in-store transactions, online orders for delivery or Click & Collect, digital gift card purchases, or phone-assisted orders made with customer service. You may also see temporary authorization holds when you place an order online, update your payment details, or if an order is split into multiple deliveries; these can appear as one or more pending amounts before settling. Membership of My Dan’s itself is free and does not generate recurring subscription fees.
If you’re unsure about a Dan Murphy’s charge, start by checking your email for an order confirmation or e-receipt, as well as your order history when logged into your danmurphys.com.au account or app. Compare the amount and date with any recent in-store visits, online orders, or Click & Collect purchases; remember that orders placed close together may be processed on different days. For further clarification, you can visit the Help & Contact section on danmurphys.com.au to use live chat, submit an enquiry, or call customer service (commonly 1300 72 33 88 within Australia) with your bank statement details and any order numbers. If the transaction still looks unfamiliar, your bank can help investigate, dispute, or block the card while the charge is reviewed.
Bank Statement Variations
9 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Dan Murphy's.
Why do I see a Dan Murphy’s charge on my statement when I don’t remember buying anything?
Many Dan Murphy’s charges come from online orders, Click & Collect, or in-store purchases where you may not have taken a paper receipt, especially if you used PayPass/tap-and-go. Check your email (including spam) for order confirmations, as well as your danmurphys.com.au account or app for recent orders and receipts. Also consider whether a family member used your saved card for a household order or whether you bought a gift card, which may not list item details on your bank statement.
Does Dan Murphy’s have any subscriptions or recurring charges?
Dan Murphy’s does not charge a fee to join or maintain a My Dan’s membership; it is free and should not generate recurring subscription-style charges. Most Dan Murphy’s transactions are one-off purchases for alcohol, mixers, or accessories, whether in-store or online. If you see repeated Dan Murphy’s charges, it is typically due to multiple separate orders (for example, weekly or monthly deliveries) rather than an automatic subscription fee. Review your order history online to see each individual purchase that corresponds to those charges.
Why is there a pending or duplicate Dan Murphy’s charge on my card?
When you place an order online or via the app, Dan Murphy’s may place a temporary authorization hold to confirm your card has sufficient funds. This can appear as a pending charge, and in some cases you might briefly see both the hold and the final transaction. Authorization holds should drop off automatically within a few business days, leaving only the final settled amount; if a pending charge remains for longer than this, contact your bank and Dan Murphy’s customer service with the date and amount.
What are typical amounts I might be charged by Dan Murphy’s?
Dan Murphy’s charges vary widely depending on what you buy—small purchases like a single bottle of wine might be around $10–$25, while mixed cases of wine or beer, spirits, and larger orders can range from $50 to several hundred dollars. Online orders may also show a separate delivery fee or premium for same-day delivery in some areas. Your bank statement will usually show a single combined amount per order, so check your order confirmation or tax invoice to see how the total was made up.
How can I get a copy of a receipt or tax invoice for a Dan Murphy’s charge?
If you ordered online or used your My Dan’s membership, log in at danmurphys.com.au or via the app and go to your Order History to view and download tax invoices. For in-store purchases linked to your My Dan’s account, digital receipts are often available when you sign in and may also be emailed to you. If you don’t have an account or can’t find the receipt, contact Dan Murphy’s customer service or the specific store where you purchased, providing the date, amount, and last four digits of your card so they can help locate the transaction.
How do I change, cancel, or get a refund for a Dan Murphy’s order?
For online orders, you can often modify or cancel shortly after placing them by logging into your danmurphys.com.au account and checking the order status; once an order is being picked or dispatched, changes may no longer be possible. Dan Murphy’s has a Returns & Refunds policy that generally allows refunds or exchanges for faulty, damaged, or incorrect items, and many stores will assist with change-of-mind returns if products are unopened and accompanied by proof of purchase. To request a refund, visit the Help section online, contact customer service, or return to the store with your receipt or tax invoice.
How can I contact Dan Murphy’s about an unknown or incorrect charge?
Go to the Help & Contact section on danmurphys.com.au to access live chat, FAQs, and online enquiry forms, and to find the most up-to-date support phone number (commonly 1300 72 33 88 within Australia). Have your bank statement, the exact charge amount, transaction date, and any order confirmations ready so support staff can quickly trace the payment. If they confirm that no matching order exists under your details, your bank or card issuer can help you raise a dispute or investigate possible card misuse.
Why is the Dan Murphy’s amount on my statement different from what I expected?
Differences can occur if your order included delivery fees, substitutions at a slightly different price, discounts from My Dan’s member offers, or refunds/partial refunds processed after the original transaction. For online orders, the final amount is based on what was actually supplied and delivered, including any adjustments if an item was out of stock. Compare your bank statement with the final invoice in your online account or email; if something still doesn’t add up, contact Dan Murphy’s customer service with both the invoice and statement details.