Question 1

Why do I see a charge from DOLLARAMA or DOLLARAMA ##### on my statement?

Accepted Answer

This usually indicates a purchase made at a Dollarama retail store in Canada. The numbers after the name often represent the specific store location or terminal (for example, “DOLLARAMA #1234 MONTREAL QC”). Review any recent in‑person visits to Dollarama around that date, including small “top‑up” trips for snacks, cleaning products, or household items that are easy to forget. If you share a card with a family member, check whether they made a Dollarama purchase.

Question 2

Does Dollarama offer subscriptions or recurring billing?

Accepted Answer

Dollarama itself does not typically offer subscription services or recurring memberships; most purchases are one‑time in‑store transactions. However, if you’re using a grocery or delivery app that partners with Dollarama, that third‑party service might have its own membership or delivery subscription (such as free‑delivery plans) that appears on your statement separately. In those cases, the recurring charge is associated with the delivery platform, not directly with Dollarama, even if the order includes Dollarama items. Always check the merchant descriptor and app receipts to see if the recurring fee is from a partner service rather than the store.

Question 3

What are common Dollarama charge amounts I might see?

Accepted Answer

Dollarama purchases are often relatively small amounts, such as under $40, because items are sold at fixed low price points (commonly between about $1.25 and $5.00 per item, plus taxes). You might see totals like $7.90, $14.68, $22.03, or other non‑rounded figures due to sales tax being added at checkout. Large bulk or seasonal purchases—such as party supplies or storage containers—can lead to higher totals, especially if many low‑priced items are bought at once.

Question 4

Can Dollarama place authorization holds or pending charges on my card?

Accepted Answer

Most in‑store Dollarama purchases are processed as a straightforward one‑time debit or credit card charge without a separate pre‑authorization step. However, in some cases—especially with contactless payments, mobile wallets, or third‑party delivery platforms—you might briefly see a pending amount that later adjusts to the final total once the transaction is completed. These pending charges usually fall off or convert to the correct posted amount within a few business days. If a pending hold remains or duplicates appear, contact your bank or card issuer and, if applicable, the delivery platform’s support.

Question 5

How can I get a copy of my receipt or verify what I bought at Dollarama?

Accepted Answer

Dollarama typically issues a printed receipt at checkout, and for in‑store purchases they do not automatically email receipts unless processed through a connected payment app. To verify a charge, check any saved paper receipts or look at the purchase date and store location on your statement, then match it to a visit you remember. If you need details and still have the receipt, it will list each item and price; without a receipt, store staff may be limited in how much transaction information they can retrieve, but you can still ask the specific store (noted on your receipt or statement) for assistance.

Question 6

How do I request a refund or return an item to Dollarama?

Accepted Answer

Dollarama’s return policy is generally more restrictive than traditional retailers and can vary slightly by location and item type. Many items are considered final sale, and returns or exchanges—when allowed—normally require the original receipt and must be made within a short time frame, with the item in resalable condition and packaging. To pursue a refund or exchange, bring the product and receipt to the store where you purchased it and speak with a manager; online or delivery‑order items may have separate guidelines outlined on dollarama.com or within the delivery app’s help section.

Question 7

How do I contact Dollarama about a charge I don’t recognize?

Accepted Answer

For in‑store purchases, the fastest route is usually to contact the specific Dollarama location printed on your receipt or listed in the descriptor on your statement. You can also visit dollarama.com and use the “Contact Us” page to submit a customer service inquiry, or look for corporate contact information including mailing address and phone numbers. If you believe your card was used fraudulently, contact your bank or card issuer first to secure your account, then follow up with Dollarama or the relevant delivery platform for any transaction details they can share.

Question 8

What should I do if I see multiple Dollarama charges on the same day?

Accepted Answer

Multiple Dollarama charges on the same day can occur if you made more than one visit to the store, if your transaction was split across different terminals, or if a delivery order was processed in separate parts (for example, items and service fees). Carefully compare each amount to your receipts and any delivery or app invoices. If you see exact duplicates that you can’t match to purchases, contact your bank or card issuer to investigate and dispute, and consider speaking with the store or delivery platform in case a transaction was accidentally processed twice.

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