Question 1

Why was I charged by EasyABNs or EasyCompanies Pty Ltd?

Accepted Answer

You were likely charged by EasyABNs after submitting an ABN application, business name registration, renewal, or a related business setup service through easyabns.com.au. Their fee usually includes both a service component (for preparing and lodging your application) and, where applicable, compulsory government or ASIC charges. Check your email for a tax invoice or confirmation around the date of the transaction, as this will outline exactly what you purchased.

Question 2

What are the typical costs for using EasyABNs?

Accepted Answer

EasyABNs generally charges a fixed service fee for ABN applications and additional fees for business name registrations and renewals, on top of any government or ASIC charges. The total amount on your statement may be higher than the headline service fee because it bundles their fee with the mandatory government component. For current pricing and a breakdown of fees before paying, refer to the pricing information displayed during the checkout process on easyabns.com.au.

Question 3

Why am I seeing a repeat or annual charge from EasyABNs?

Accepted Answer

If you see a repeat charge, it may be due to an automatic renewal of a business name or an ongoing managed service you opted into during checkout. EasyABNs often offers to manage renewals for you so you don’t miss ASIC deadlines, and these services can be billed annually or at the renewal date. Log into your account or review your original confirmation email to see whether you selected automatic renewal and how to change or cancel it.

Question 4

How do I cancel auto‑renewal or stop future charges from EasyABNs?

Accepted Answer

To cancel auto‑renewal, log in to your account at easyabns.com.au (or via the EasyCompanies portal, if directed there) and go to your business name or service settings to disable managed renewals or recurring services. If you can’t log in or don’t have an account, use the contact or support form on their website and provide your full name, business name or ABN, and charge details so they can locate your file. Keep in mind that if a renewal has already been processed and lodged with ASIC, it may not be possible to reverse it, but they can prevent further renewals.

Question 5

How can I request a refund or correct a mistaken EasyABNs charge?

Accepted Answer

Refunds are handled case‑by‑case and depend on whether your application or registration has already been lodged with the relevant government body. If your details were entered incorrectly or you believe a duplicate or unauthorised payment was made, contact EasyABNs as soon as possible via the support form on easyabns.com.au with your invoice number, the cardholder name, and the exact amount and date of the charge. They can review whether any part of the service fee is refundable and explain options if government or ASIC fees have already been paid on your behalf.

Question 6

Why do I see a small or pending charge from EasyABNs that later disappears?

Accepted Answer

A small or pending amount may appear when EasyABNs’ payment processor verifies your card details at checkout. This is an authorisation hold to confirm that your card is valid and has sufficient funds, and it is not an additional fee. The final amount for your ABN or business name service will be processed as a separate transaction, and the temporary hold should automatically drop off your account within a few business days.

Question 7

How can I find my EasyABNs invoice or receipt for tax records?

Accepted Answer

After you complete payment, EasyABNs sends a tax invoice and confirmation email to the address you entered during checkout, detailing your service and any government fees paid. You may also be able to download copies of invoices by logging into your account at easyabns.com.au and visiting your orders or billing history. If you can’t find the email, check your spam folder, then contact support with your name, email used, and approximate date and amount so they can resend the invoice.

Question 8

What should I do if I don’t recognise an EasyABNs charge and think it might be fraudulent?

Accepted Answer

First, check whether someone connected to you (such as a business partner, spouse, or employee) recently used your card to register an ABN or business name with EasyABNs or EasyCompanies Pty Ltd. If no one recognises the transaction, contact EasyABNs via their website with the last four digits of the card, the exact charge amount, and date so they can confirm what was purchased and by whom. If it still appears unauthorised after their review, notify your bank or card issuer immediately to dispute the charge and secure your account.

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