EB Games

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EB Games is a specialty video game and electronics retailer selling new and pre-owned video games, consoles, accessories, and related merchandise.

Brisbane, Queensland, Australia
ebgames.com.au
Owned by GameStop Corp.

About EB Games

EB Games is a specialty video game and electronics retailer operating across Australia, with its head office in Brisbane, Queensland. They sell new and pre‑owned video games, consoles, gaming accessories, collectibles, and pop culture merchandise, both in-store and online at ebgames.com.au. EB Games is also known for trade-ins (games, consoles, tech), preorder programs for upcoming releases, extended warranties, and their EB World loyalty program, which provides member benefits and discounts.

A charge from EB Games may appear on your bank or card statement after you make an in-store purchase, place an online order, pay a preorder balance, or buy digital currency and gift cards. Online purchases typically show as “EB GAMES” or “EBGAMES.COM.AU,” and you might see charges for console bundles, game preorders, collectibles, or refurbished items. You may also see partial or multiple charges if you used a deposit for a preorder (for example, a small initial deposit followed by a remaining balance at release), if items ship separately, or if an authorization hold was placed to confirm your payment method before dispatching your order.

If you’re unsure about an EB Games charge, start by checking your email for order confirmations or receipts from ebgames.com.au, and review your EB World or online account order history. Compare the transaction date and amount with any recent purchases, preorders, or trade-in transactions made by you or family members who share your card. For billing concerns, refunds, or to locate a specific transaction, you can contact EB Games through the Help/Contact section on ebgames.com.au or speak directly with the store where the purchase was made; have your bank statement, receipt, or order number ready so they can quickly look up and resolve your query.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to EB Games.

  1. EB GAMES MELBOURNE AUS
  2. EB Games Australia Eagle Farm AU

Frequently Asked Questions

Why do I see an EB Games or EBGAMES.COM.AU charge on my statement when I only paid a preorder deposit?

When you place a preorder at EB Games, you may first see a smaller deposit amount (for example, $10–$30) charged when you reserve the item. The remaining balance is then charged when the game or product is released and collected or shipped, which can appear as a second, larger EB Games charge. Check your preorder receipt or your online account order history on ebgames.com.au to confirm the deposit and final payment amounts.

What are common amounts EB Games charges for purchases or preorders?

Common EB Games charges range from small deposits (often around $10–$30) for preorders, up to full game prices (typically $69–$129 for new releases) or higher for consoles, bundles, and collector’s editions. Smaller amounts (under $50) may relate to pre-owned games, accessories, or trade-in balance differences. Your exact charge will depend on promotions, EB World discounts, and whether you used any trade-in credit or gift cards.

Why do I see a pending or duplicated EB Games charge on my card?

EB Games may place a temporary authorization hold to verify your card when you place an online order or modify payment details. This can look like a duplicate charge, but only the final settled transaction should post; the authorization hold usually drops off within a few business days, depending on your bank. If a pending hold remains for longer than your bank’s typical timeframe, contact your bank first, then EB Games support if needed.

How can I cancel a preorder or online order from EB Games and stop further charges?

For in-store preorders, you usually need to visit or call the store where you made the reservation to request a cancellation and discuss refund options for your deposit. For online preorders or orders placed on ebgames.com.au, log in to your account, check your order status, and use the cancellation option if it’s still available or contact customer support via the online Help/Contact form or live chat. Once an order has shipped or a digital code has been delivered, cancellation may not be possible under EB Games’ terms and conditions.

How do I request a refund from EB Games for a purchase I don’t recognize or no longer want?

If you don’t recognize an EB Games transaction, first confirm whether a family member used your card and check your email and EB Games account for receipts. For change-of-mind or faulty items, EB Games’ refund and exchange policy varies by product type (for example, unopened physical games vs. opened software vs. digital codes), so review their Returns policy on ebgames.com.au and then contact the store of purchase or online support with your receipt or order number. For suspected fraud or unauthorized card use, contact your bank immediately and then reach out to EB Games with any details they request to investigate.

How can I contact EB Games about a billing or account issue?

For online order and billing questions, go to ebgames.com.au and navigate to the Help or Contact Us section, where you can submit a support request and, in many cases, use live chat during business hours. For in-store purchases, your fastest option is to call or visit the specific store listed on your receipt. Having your order number, EB World membership email, or a photo/screenshot of your bank statement (with sensitive details obscured) will help EB Games support quickly locate the transaction.

Why was I charged by EB Games after returning an item or changing my order?

If you exchange or modify an order at EB Games, you may see a new charge for any price difference, especially if you upgraded to a more expensive version or added accessories or warranties. In cases where a refund and a new sale are processed, this can appear as one credit and one new debit on your bank statement. Refunds can take several business days to appear, so you may briefly see the new charge before the refund posts back to your account.

How can I check which EB Games account or purchase a specific charge belongs to?

Log in to your EB Games/EB World account on ebgames.com.au and review your Order History and preorder list for transactions matching the date and amount of the charge. If you can’t find a match, gather the exact amount, transaction date, and any reference number from your bank, then contact EB Games support or your local store so they can search their system. If you have multiple EB World accounts in your household, check each account, as purchases are often tied to the member details used at checkout.

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