Eckersley's Art & Craft

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Eckersley's Art & Craft is an Australian retailer specializing in art, craft, and design supplies for hobbyists, students, and professional artists.

Sydney, NSW, Australia
eckersleys.com.au

About Eckersley's Art & Craft

Eckersley’s Art & Craft is a long-established Australian retailer specialising in art, craft, and design supplies for hobbyists, students, educators, and professional artists. With stores across Australia and an online shop at eckersleys.com.au, they stock a wide range of products including paints, brushes, canvases, drawing materials, markers, papers, portfolios, easels, craft kits, kids’ art supplies, framing products, and more. They also work closely with schools, universities, and design studios, offering educational ranges and bulk purchasing options.

A charge from “Eckersleys,” “Eckersley’s Art & Craft,” or a similar descriptor may appear on your bank or card statement when you buy art or craft supplies in-store or online at eckersleys.com.au. This can include one‑off purchases, online orders (including Click & Collect), special orders, or purchases of gift cards and workshop or class fees, where offered. You might also see a temporary authorization hold when you place an online order or update your payment method; this hold is usually released once the order is processed or cancelled. For online orders that ship in multiple parcels, you may see more than one charge corresponding to each shipment.

If you’re unsure about a charge, first check your email for an order confirmation or tax invoice from eckersleys.com.au around the date of the transaction, and review any recent in‑store receipts if you shopped at a physical Eckersley’s location. Log into your online account on eckersleys.com.au (if you created one) to review order history and payment details. If you still have questions, contact Eckersley’s customer service via the contact details on their website or by calling your local store; provide the transaction date, amount, and the name shown on your statement so they can look up the purchase. For refunds, returns, or suspected duplicate charges, they will advise you of their current returns and exchange policy (in line with Australian Consumer Law) and what documentation you may need to resolve the issue.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Eckersley's Art & Craft.

  1. ECKERSLEYS YOR SYDNEY AUS

Frequently Asked Questions

Why do I see a charge from Eckersley’s Art & Craft on my card or bank statement?

This charge usually relates to a purchase of art, craft, or design supplies made at an Eckersley’s retail store or via their online store at eckersleys.com.au. It may be for materials such as paints, canvases, markers, portfolios, crafting tools, or kids’ art products, or for services like classes or workshops where offered. Family members or colleagues who share your card may also have made the purchase, so it’s worth checking with them as well.

Can Eckersley’s Art & Craft place temporary or pending charges on my card?

Yes. When you place an online order, Eckersley’s (through their payment processor) may place a temporary authorization hold to verify your card and available funds. This may show as a pending transaction and can differ slightly from the final amount if items, shipping methods, or discounts change. Authorization holds that are not captured as a final sale are usually released by your bank within a few business days.

What kinds of amounts are typically charged by Eckersley’s Art & Craft?

Charge amounts can vary widely, from small purchases of individual art supplies (such as pens, sketchbooks, or paints) to larger orders that include canvases, easels, sets, or bulk classroom materials. If you see multiple similar amounts close together, this could be due to separate in‑store visits, multiple online orders, or split shipments on a single order. Review your email inbox for multiple order confirmations around those dates to match each amount to a specific purchase.

How do I find the receipt or invoice for my Eckersley’s Art & Craft purchase?

For in‑store purchases, your receipt is usually provided at checkout, and in some locations you may opt for an emailed receipt. For online orders, an order confirmation and tax invoice are typically emailed to the address you entered at checkout; if you created an account on eckersleys.com.au, you can also log in to view your order history and download invoices. Check your spam or promotions folder if you can’t find the email, and confirm which email address you used when placing the order.

How do I cancel or change an online order I placed with Eckersley’s?

If you need to cancel or modify an online order (for example, change quantities, remove items, or update shipping), contact Eckersley’s customer service as soon as possible using the details on eckersleys.com.au, quoting your order number. Changes are usually only possible before the order has been packed or dispatched. If the order has already shipped, you may need to follow their returns and exchange process once you receive the goods.

What is Eckersley’s Art & Craft’s policy on returns and refunds for mistaken or unwanted purchases?

Eckersley’s follows Australian Consumer Law, which means you’re entitled to a remedy if a product is faulty, not as described, or unfit for purpose. For change‑of‑mind returns, they generally allow returns or exchanges within a reasonable period if items are unused, in original packaging, and accompanied by proof of purchase, but conditions can vary by product type (for example, custom‑cut items or clearance lines may be excluded). To request a refund or exchange, visit your original store of purchase or contact online customer service; they will explain the current policy and any steps or forms required.

How can I contact Eckersley’s Art & Craft about a charge I don’t recognize?

Go to eckersleys.com.au and visit their Contact or Customer Service page to find up‑to‑date email addresses, contact forms, and phone numbers, or call your local Eckersley’s store directly. Have the date of the transaction, the exact amount, and the name that appears on your statement ready, as this will help staff locate the transaction in their system. If they cannot find a matching transaction, your bank or card issuer can help investigate possible fraud or card misuse.

Could this charge be related to a school or business purchase through Eckersley’s?

Yes. Eckersley’s supplies many schools, universities, and businesses, and purchases made on a shared or corporate card may appear simply as “Eckersleys” or “Eckersley’s Art & Craft.” Check with your school’s art department, your purchasing officer, or colleagues who have access to the card to confirm whether they placed an order. If needed, customer service can often confirm whether the charge is linked to a school or business account when provided with transaction details.

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