Question 1

Why do I see an “EFAQ.COM” or “EFAQCOM” charge on my card statement?

Accepted Answer

This descriptor usually indicates a purchase or membership with eFAQ, such as signing up for a low‑cost trial, buying a vehicle history or public‑records report, or continuing a monthly membership after a trial period. If you or someone in your household used an online IQ test, vehicle history, property record, or license plate lookup from eFAQ, the related billing will typically appear under “EFAQ,” “EFAQ.COM,” or similar wording.([efaq.com](https://www.efaq.com/faq/what-is-efaqcom?utm_source=openai))

Question 2

What does an eFAQ membership include and how much does it typically cost?

Accepted Answer

eFAQ memberships generally provide a bundle of public‑records tools—such as vehicle history checks, property records, license plate lookups, and IQ tests—with a fixed number of reports per month plus the option to buy additional reports individually (often around $1 each). Third‑party billing explainers report that ongoing memberships commonly bill around $20–$30 per month, though exact pricing and inclusions can change, so you should check your eFAQ account or their pricing page for current details.([efaq.com](https://efaq.com/faq/why-are-you-charging-me?utm_source=openai))

Question 3

How do I cancel my eFAQ membership to stop future charges?

Accepted Answer

To cancel, log in at efaq.com using the email and password you used to sign up, then go to your account or billing settings and look for an option to cancel or manage your membership. eFAQ’s own help content notes that you can also use their dedicated cancellation link or contact their support team through the website if you have trouble accessing your account; once canceled, you typically retain access until the end of the current billing cycle and no new monthly fees should be charged.([efaq.com](https://www.efaq.com/faq/what-is-efaqcom?utm_source=openai))

Question 4

Can I get a refund for an eFAQ charge I didn’t expect?

Accepted Answer

If you believe you were charged in error, or forgot to cancel a trial before it renewed, contact eFAQ support directly through their online contact form or published support email and provide your name, email, and the dates and amounts of the charges. They can look up your account, confirm whether a membership is active, and may offer a courtesy refund or partial refund depending on their current refund policy; if they deny the request and you still suspect fraud, you can then dispute the transaction with your bank or card issuer.([efaq.com](https://efaq.com/faq/why-are-you-charging-me?utm_source=openai))

Question 5

What if I see recurring eFAQ charges but don’t remember creating an account?

Accepted Answer

eFAQ indicates that unexpected charges are often the result of someone else—such as a family member, roommate, or colleague—using your payment method to sign up for their service. Start by asking anyone who might have had access to your card whether they used an IQ test or public‑records site, then contact eFAQ support with the charge details so they can search for an account tied to your card. If they can’t locate a matching account or you confirm the activity is unauthorized, immediately notify your bank or card issuer to block further charges and request a fraud dispute.([efaq.com](https://efaq.com/faq/why-are-you-charging-me?utm_source=openai))

Question 6

Are small test charges or $1 transactions from eFAQ normal?

Accepted Answer

Yes, it’s common for users to see a very small initial charge—often around $1—when they first sign up for an IQ test or trial offer on eFAQ, either as a promotional trial fee or as a payment method verification. However, many complaints online describe that these trials can roll into ongoing monthly charges if they are not canceled in time, so you should monitor your statements after any trial and log into your account to confirm whether a subscription is active.([bbb.org](https://www.bbb.org/scamtracker/lookupscam/1075136?returnTo=%2Fscamtracker%2Flookupscam%3Fq%3DcreatedOn%253D2025-04-07TO2025-10-07%2526from%253D0&utm_source=openai))

Question 7

How do I contact eFAQ if I have questions about a charge?

Accepted Answer

You can reach eFAQ by visiting efaq.com and using their support or contact link, which typically offers an email form and sometimes direct support email details. Provide your full name, email address used to sign up, and the last four digits of the card along with the date and amount of the charge so they can quickly locate your account and assist with cancellation, refunds, or clarification about what was purchased.([efaq.com](https://www.efaq.com/faq/what-is-efaqcom?utm_source=openai))

Question 8

Is eFAQ a legitimate business or a scam?

Accepted Answer

eFAQ itself presents as a legitimate public‑records and vehicle history reporting service, operated by DataX Group LLC and governed by formal terms of service out of Sheridan, Wyoming. However, there are consumer complaints and scam‑tracker reports online describing confusing trial offers and unexpected recurring subscription charges, so while the company is real, you should read all pricing and billing terms carefully, monitor your statements, and cancel promptly if you no longer wish to use the service.([efaq.com](https://www.efaq.com/legal/terms-of-service?utm_source=openai))

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