Epoch is an online payment processing company that provides merchant billing services, particularly for digital content and subscription-based websites.
Epoch is a third‑party online payment processor based in Santa Monica, California that handles billing and subscription payments for thousands of digital content and membership websites around the world. Instead of charging you directly for its own products, Epoch securely processes payments on behalf of other online merchants, especially subscription-based and content platforms. When you buy a digital service, sign up for a membership, or start a trial on a site that uses Epoch, the company’s name (often shown as “EPOCH.COM*” plus the merchant name) appears on your bank or card statement.
A charge from Epoch typically appears when you’ve made a one-time purchase or started a subscription, trial membership, or recurring billing plan on a website that uses Epoch for payments. This can include monthly or yearly memberships, pay-per-view content, upgrades to premium accounts, or re-bills after a free or discounted trial ends. You may also see small or temporary “authorization” charges when a card is verified, when you update payment details, or when a merchant checks that your card is valid before a subscription renews; these usually drop off automatically and are not final charges.
If you’re unsure about an Epoch charge, start by checking your email for receipts or order confirmations from Epoch or from the website you joined, and compare the date and amount with your statement. You can visit epoch.com and use their “Find My Purchase” or consumer support tools to look up charges by card details, email address, or transaction ID, or submit a support request to review or cancel a subscription. For questions about refunds, cancellations, or duplicate billing, Epoch’s customer service can usually confirm which website billed you, adjust or stop recurring payments going forward, and advise whether a refund is possible under the original merchant’s policies.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Epoch.
Why does my statement show a charge from EPOCH.COM or EPOCH.COM*MERCHANTNAME?
Epoch is the payment processor for the website where you made a purchase or signed up for a membership. Banks and card issuers often display Epoch’s name (sometimes followed by the merchant name) as the billing descriptor. To see which website is behind the charge, check the descriptor text after “EPOCH.COM*” or use the purchase lookup tools in the Support section at epoch.com with your card or email details.
What are the most common types and amounts of Epoch charges?
Epoch processes a wide range of amounts, but common patterns include recurring monthly membership fees (for example, $9.95–$39.95 per month), discounted trial charges (such as $1–$5 for a limited period), and standard one-time purchases. The exact amount is set by the website you joined, not by Epoch. If you see regular charges at the same amount and interval (e.g., every 30 days), it’s likely an active subscription billed through Epoch.
How can I see what subscription or website my Epoch charge is for?
Go to epoch.com and navigate to the consumer or billing support area, where you can use their “Find My Purchase” or similar lookup feature. By entering the last digits of your card, the charge date and amount, or your email address, you can see which website initiated the charge, the type of plan (trial, recurring, one-time), and the current subscription status. You can then manage or cancel that specific membership if needed.
How do I cancel a subscription that is billed through Epoch?
To cancel, visit epoch.com and use the purchase/subscription lookup tool or the link provided in your original receipt email from Epoch. Once you locate your subscription, you’ll typically see an option to cancel or stop rebilling immediately; cancellation usually takes effect at once, though access may remain active until the end of the paid period. Always save the cancellation confirmation page or email as proof in case there are future billing questions.
Why did I get charged after a free or low-cost trial through Epoch?
Many websites using Epoch offer free or low-cost trials that automatically convert to a full-price subscription if not cancelled before the trial ends. When the trial period expires, Epoch processes the first regular billing amount set by the merchant, which can be higher than the initial charge. Check your original signup terms or receipt email for the trial length and the renewal price, and cancel through epoch.com support tools if you no longer want the service.
What are the small or temporary Epoch charges (like $0, $1, or a low amount) on my account?
These are usually authorization holds used to verify that your card is valid when you sign up, update payment details, or before a subscription renews. They are not final charges and typically disappear from your statement within a few business days, depending on your bank. If an authorization seems to remain or convert into a posted charge, contact Epoch through their website to review that specific transaction.
How can I request a refund for an Epoch-billed transaction?
Refund eligibility depends on the refund and cancellation policies of the website that sold you the service, but Epoch can help you start the process. Use the purchase lookup on epoch.com or contact their support and provide the transaction details (date, amount, last digits of the card, and email used). They can confirm whether the charge qualifies for a full or partial refund, submit a request to the merchant if needed, and let you know the expected timeline for the credit to appear on your account.
How do I contact Epoch about a charge I don’t recognize or an account I can’t access?
Visit epoch.com and go to the Support or Consumer Support section, where you can open a ticket or use live help options if available. Provide as much information as you can: the name as it appears on your card, the last few digits of the card, the charge date and amount, and any possible email addresses you might have used. Epoch can identify which website billed you, help you recover access or cancel subscriptions, and advise on dispute or refund options if the charge is unauthorized.
This merchant is in the Financial Services category