Ezidebit

Financial Services95% confidence

Ezidebit is an Australian payment solutions provider offering direct debit, BPAY, EFTPOS, online and real-time card payment services to help businesses automate and manage recurring and one‑off payments.

Newstead, Queensland, Australia
ezidebit.com
Owned by Global Payments Inc.

About Ezidebit

Ezidebit is an Australian payment solutions provider based in Newstead, Queensland, that specialises in processing direct debit and card payments on behalf of other businesses. They do not sell products or subscriptions directly to consumers; instead, they provide the behind‑the‑scenes technology that allows gyms, childcare centres, schools, nonprofits, professional services, and many other organisations to automatically collect recurring or one‑off payments. Ezidebit supports methods like bank account direct debit, credit and debit card payments, BPAY, EFTPOS, and online real‑time payments.

A charge with “Ezidebit” in the description usually appears on your bank or card statement because a business you deal with uses Ezidebit to collect payments. This might be for a membership (e.g., gym or fitness), childcare fees, school fees, sports club registrations, software or service subscriptions, donations, or instalment payment plans. You might see one‑off payments, regular weekly/fortnightly/monthly debits, the first debit after a free trial period arranged with that business, or an updated amount if your fees or membership price changed. Sometimes you may also see a small test or pre‑authorisation amount when a new card is added.

To verify or resolve questions about an Ezidebit charge, first think about which business you have authorised to take direct debits (such as your gym, childcare, club, or service provider) and check any recent contracts, sign‑up forms, or emails showing Ezidebit as the payment processor. Look at the transaction details on your statement, as the reference often includes the business name or a customer ID. If you still can’t identify the charge, contact the business directly using their normal support channels, or reach out to Ezidebit via the contact details on ezidebit.com with the date, amount, and last 4 digits of your card or account so they can help identify the merchant. For billing issues like cancellations, incorrect amounts, or duplicate charges, changes almost always need to be made through the business that set up your payments, as Ezidebit processes payments according to instructions they receive from that business.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ezidebit.

  1. EZI*FailedPayment 0000000 AU

Frequently Asked Questions

Why is Ezidebit charging my bank account or card each week or month?

Regular Ezidebit charges typically mean you have an ongoing agreement with a business that uses Ezidebit for collections—common examples include gyms, childcare centres, tutoring services, sports clubs, and subscription‑based services. The frequency (weekly, fortnightly, monthly) and amount are set by that business under your direct debit or payment authority. Ezidebit then processes those debits on the schedule agreed in your contract or sign‑up form.

What are common Ezidebit charge amounts and how can I tell which business it’s for?

Ezidebit processes a wide range of amounts, from small weekly fees (e.g., $10–$40 for clubs or memberships) to larger recurring charges (e.g., $100–$500+ for childcare, school fees, or instalment plans). Your statement line often includes ‘Ezidebit’ plus a reference, business name, or location. You can also contact Ezidebit or your bank with the transaction date and amount; Ezidebit can usually identify the underlying merchant that initiated the debit.

How do I cancel or pause payments being taken via Ezidebit?

To stop or pause Ezidebit debits, you must contact the business that set up your payment arrangement (for example, your gym, childcare centre, or service provider), because they control your schedule and authorisation. Ask them to cancel or amend your direct debit agreement and request written/email confirmation, including the date the last debit will occur. You can also speak to your bank about stopping future direct debits, but this may affect your contract with the business, so always clarify any notice periods or cancellation terms first.

How can I get a refund for an Ezidebit charge I don’t recognise or think is incorrect?

Refunds are handled by the business that received the funds, not directly by Ezidebit. Contact the merchant you pay through Ezidebit and provide details of the charge (date, amount, and your customer reference) and why you’re requesting a refund. If you cannot identify or contact the business, reach out to Ezidebit via ezidebit.com with transaction details so they can help you identify the merchant; if a resolution can’t be reached, you may be able to lodge a formal dispute or chargeback through your bank or card issuer.

Why do I see a small or temporary Ezidebit charge or a ‘pending’ amount on my statement?

You may see a small temporary amount or a ‘pending’ transaction when a business uses Ezidebit to verify a new card or bank account, or when a payment is being authorised but not yet settled. These are usually authorisation holds and either disappear or convert to the final charge within a few business days. If a pending authorisation remains for more than 7–10 days, contact your bank or the business you pay via Ezidebit for clarification.

How do I update my card or bank details for payments processed by Ezidebit?

To update your payment details, you generally need to do this through the business that bills you, not directly with Ezidebit. Many organisations provide a customer portal or a paper/online direct debit amendment form where you can submit your new card or bank account details. Once the business updates your information in their Ezidebit setup, future payments will be processed using the new details.

Can I change the amount or frequency of my Ezidebit payments?

Any changes to the amount, billing date, or frequency must be arranged with the business that set up your direct debit authority. Contact them to request a new schedule—such as moving from weekly to fortnightly payments or adjusting the regular fee—and ask them when the change will take effect. Ezidebit will then process payments according to the updated instructions from that business.

How can I contact Ezidebit if I still can’t identify the charge?

If you’ve checked your memberships and bills and still don’t recognise the Ezidebit charge, go to ezidebit.com and use the contact or support section to reach their customer service team (by phone or online form, depending on your region). Provide the transaction date, exact amount, your name, and the last 4 digits of the card or bank account that was charged. They can look up the payment in their system and tell you which business initiated the debit, so you can follow up directly with that merchant if needed.

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