Question 1

Why do I see an EzyMart charge when I don’t remember shopping there?

Accepted Answer

EzyMart stores are often located in CBDs, near train stations, nightlife areas, and service stations, so many people make small, quick purchases (e.g., drinks or snacks) and forget about them. Check the date, time, and location in your online banking and compare it with where you were that day—this often jogs your memory. Also consider whether someone in your household used your card with your permission. If it still looks unfamiliar, contact your bank to investigate possible unauthorised use.

Question 2

Why does the EzyMart charge description look different from the store name I visited?

Accepted Answer

EzyMart charges can appear with descriptors such as “EZYMART”, “EZYMART [SUBURB]”, or an abbreviated store or company name, sometimes followed by a store number or terminal ID. The name shown on your statement is controlled by the merchant account linked to that specific store, which may not exactly match the sign on the shopfront. Matching the suburb or city in the descriptor with your movements on that day usually helps identify which store it was.

Question 3

Can EzyMart charges be recurring or subscription-based?

Accepted Answer

EzyMart is a walk‑in convenience retailer and does not generally offer subscription or membership billing for everyday customers. If you see multiple EzyMart charges, they are almost always separate in‑store purchases made on different days or times. Review the transaction dates carefully; if charges occur on distinct days and for varying small amounts, they likely reflect individual visits rather than a subscription.

Question 4

Why do I see a small or duplicate EzyMart amount as ‘pending’ on my account?

Accepted Answer

Some banks show a temporary pre‑authorisation or a pending transaction when you tap or insert your card, which later settles to the final amount processed by the EzyMart terminal. In rare cases, you may see both a pending amount and a posted amount for a short time; the pending authorisation should drop off automatically within a few business days. If a duplicate charge remains after the pending amount clears, contact your bank and, if possible, the specific EzyMart store with the date, time, and amount to request a review and correction.

Question 5

What are typical purchase amounts for EzyMart and why might they look unusual?

Accepted Answer

EzyMart transactions are often small amounts (for example AUD $3–$30) for drinks, snacks, or basic groceries, but can be higher if you buy multiple items, tobacco products, or phone recharges. Unusual‑looking totals (like $9.98 or $14.27) often come from a mix of items plus GST or promotional pricing. Reviewing your recent shopping habits and checking any physical receipts can help confirm whether the total makes sense.

Question 6

How can I get a receipt or proof of purchase for an EzyMart transaction?

Accepted Answer

Receipts are printed at the time of purchase at the store, so the easiest way to obtain proof is to keep or photograph your original receipt. If you no longer have it, note the exact date, approximate time, amount, and last four digits of your card, then contact the specific EzyMart location you visited to ask if they can reprint or confirm the transaction. You can use the store locator on ezymart.com.au to find contact details for that branch.

Question 7

How do I resolve an incorrect or unauthorised EzyMart charge?

Accepted Answer

If you believe you were charged the wrong amount (for example, overcharged or charged twice), visit or call the specific EzyMart store with your receipt and transaction details; many issues can be fixed by the store via a refund or adjustment. For charges that appear truly unauthorised, contact your bank or card issuer immediately to report the transaction, start a dispute, and consider cancelling your card. You may also contact EzyMart through the enquiry form on ezymart.com.au if you need help identifying which store processed the charge.

Question 8

Can I get a refund from EzyMart for a purchase I no longer want?

Accepted Answer

Refunds at EzyMart are handled in‑store and are generally at the discretion of the individual store, in line with Australian consumer law and the store’s own returns policy. Unused, unopened items may sometimes be refunded or exchanged if you return promptly with your receipt, but perishable goods and change‑of‑mind returns may be limited. For any issue with faulty or mischarged items, speak directly with the store manager where you purchased the item.

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