About Fay Servicing
Fay Servicing is a mortgage loan servicing company that handles the day-to-day administration of home loans, including payment processing, escrow management, statements, and customer support. They do not necessarily originate your mortgage; instead, they may acquire the servicing rights from another lender or investor and then become the company you pay each month. Fay Servicing works with a range of residential mortgage products, including conventional, FHA, VA, and non-performing or delinquent loans that require specialized management.
A charge or ACH entry labeled “FAY SERVICING ACH PMTS” typically represents an electronic mortgage payment made from your bank account to Fay Servicing. This may be a one-time online payment, a scheduled monthly autopay, or a catch-up/partial payment arrangement under a repayment plan or loan modification. You might also see multiple entries if you have set up separate payments for principal-only amounts, escrow shortages, or fees, or if a previous payment was reversed and reprocessed.
If you have questions about a Fay Servicing charge, start by logging into your mortgage account on their website or reviewing your most recent mortgage statement to match dates and amounts. Your online portal will usually show payment history and any pending or returned payments. For unresolved issues—such as payments you don’t recognize, duplicate debits, or concerns about due dates—contact Fay Servicing’s customer service using the phone number listed on your statement or in your online account. Keep copies of bank statements, confirmation numbers, and any correspondence, as these will help their support team quickly research and resolve billing concerns.