FIS (Fidelity National Information Services, Inc.)

Financial Services85% confidence

FIS (Fidelity National Information Services, Inc.) is a global financial technology company that provides payment processing, banking technology, and related services to banks, credit unions, merchants, and other financial institutions.

Jacksonville, Florida, United States
fisglobal.com

About FIS (Fidelity National Information Services, Inc.)

FIS (Fidelity National Information Services, Inc.) is a large financial technology and payment processing provider that offers core banking systems, card issuing and acquiring, ATM and POS transaction switching, and a wide range of back‑office and risk management services. Many banks and credit unions use FIS to power their debit and credit card processing, online banking, and fee assessment systems. The descriptor you’re seeing, which includes “FIS” and “CBA Fee:0.09,” likely reflects an interchange, network, or processing fee being passed through from FIS on behalf of a bank or another financial institution, rather than a direct consumer purchase from FIS itself.

This type of charge may appear on a bank or card statement as a small amount (for example, a few cents) labelled as an online fee, processing fee, or similar, often tied to a specific card transaction or account service. In your case, the “AGIT ONLINE CBA Fee:0.09” portion suggests a small fee related to an online transaction processed through FIS, possibly involving a financial institution or platform using FIS infrastructure. It is typically a one‑off or low‑value recurring fee associated with card usage, ATM use, or account maintenance, not a subscription for consumer‑facing services.

If you have questions about this charge, the first step is to contact the bank or card issuer that issued the card, as they can see the underlying transaction details in their FIS system and explain what the fee corresponds to. Check your online banking or card portal for line‑item details, associated transactions on the same date, and any bank notices about fee changes. If your bank confirms it’s an FIS‑processed fee you don’t recognize or agree with, you can ask them to review or dispute it. Keep a record of dates, amounts, and any related purchases when speaking with support, since FIS generally does not deal directly with cardholders—your bank is the primary point of contact for clarification and resolution.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to FIS (Fidelity National Information Services, Inc.).

  1. (FIS) AGIT ONLINE CBA Fee:0.09 AGIT ONLINE DEFAULT CITY GM(2213)

Frequently Asked Questions

Why do I see a small FIS or FIS-related fee (e.g., $0.09) on my card statement?

FIS provides payment and transaction processing services to banks and card issuers. A small fee like $0.09 with an FIS‑related descriptor is usually a network or processing fee that your bank passes through for a specific online or card transaction, rather than a direct purchase from FIS.

Is this FIS fee a subscription or recurring charge?

In most cases, small FIS‑labelled amounts are not consumer subscriptions but per‑transaction or account‑related fees. However, if you see similar small charges repeating regularly, your bank may be applying an ongoing service fee that is processed through FIS. Check your account’s fee schedule in online banking or contact your bank to confirm.

How can I confirm what specific transaction this FIS fee relates to?

Review your statement for other transactions on the same date and time, then contact your bank or card issuer with the full descriptor and amount. They can look up the underlying transaction in their FIS processing system and tell you whether it is tied to a particular purchase, ATM use, or service fee.

How do I dispute or get a refund for an FIS-processed fee I don’t recognize?

FIS typically does not handle disputes directly with cardholders. You should contact your bank or card issuer, provide the date, amount, and descriptor of the charge, and request a review. If the fee was applied in error or contrary to your account terms, your bank can reverse or refund it and adjust your account settings.

Can I cancel future FIS-related fees from appearing on my account?

Because FIS acts as a processor, you cannot cancel FIS itself; instead, ask your bank what service or activity is triggering the fee. They may be able to change your account type, adjust your card usage settings, or recommend behaviors (e.g., using in‑network ATMs or different payment methods) to avoid future fees.

Why does the descriptor mention both FIS and other terms like ‘AGIT ONLINE’ or ‘CBA Fee’?

Statement descriptors often combine the processor name (FIS) with a bank or system reference (e.g., AGIT, CBA) and a description of the fee (such as ‘online fee’). This reflects that FIS processed the transaction on behalf of another institution and that the small amount is a specific fee or adjustment related to that institution’s services.

Is an FIS fee legitimate or could it indicate fraud?

Most FIS‑related fees are legitimate and originate from your bank’s standard fee structure. However, if you see unexpected or repeated fees you cannot link to any account terms or activity, treat them as suspicious: contact your bank immediately, review recent transactions, and request a card replacement or fraud investigation if necessary.

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