Florage

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Florage is an eco‑friendly florist and hamper business offering design-led, sustainable floral arrangements and curated gift hampers, with stores in Launceston and Hobart, Tasmania.

Launceston, Tasmania, Australia
florage.com.au

About Florage

Florage is an eco‑friendly florist and hamper business based in Launceston and Hobart, Tasmania, known for design‑led, seasonal floral arrangements and curated gift hampers. They focus on sustainable practices, often prioritising locally grown blooms, minimal plastic, and reusable or compostable packaging. In addition to bouquets and arrangements for everyday gifting, Florage typically provides flowers and hampers for events, weddings, corporate clients, and special occasions like Mother’s Day, Valentine’s Day, and Christmas, with ordering available in‑store and online through florage.com.au.

A Florage charge may appear on your bank or card statement when you purchase flowers, plants, gift hampers, or event florals through their website, over the phone, or in one of their Tasmanian stores. Charges can result from one‑off orders, same‑day or scheduled deliveries, corporate or wedding deposits, or add‑ons such as vases, cards, and gifts. In some cases you might see a temporary authorization or “pending” charge when you place an order or update your card details, as your bank verifies the payment before it is fully processed. If Florage offers ongoing flower subscriptions or regular corporate deliveries, those will appear as recurring charges aligned with your chosen delivery cycle.

If you’re unsure about a Florage transaction, start by checking email inboxes (including spam/junk) for order confirmations from florage.com.au around the date of the charge, and review any online account you may have created on their site. Compare the amount with recent flower or gift orders you or a family member may have placed, including deliveries sent to someone else. To resolve questions, contact Florage directly via the contact details on florage.com.au or by calling the phone number for their Launceston or Hobart store; have your transaction date, amount, and the last four digits of the card ready. For issues like duplicate billing, delivery problems, or cancellations, they can usually look up your order and advise on adjustments, refunds, or store credit according to their current policies.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Florage.

  1. SQ *FLORAGE Punchbowl AUS

Frequently Asked Questions

Why do I see a Florage charge on my card if I don’t remember buying flowers?

Florage charges often relate to gifts or deliveries ordered for someone else, such as birthday, anniversary, or sympathy flowers and hampers. Check whether you or another family member used your card for an online order at florage.com.au, a phone order, or an in‑store purchase around that date. Also consider any events or corporate functions where you may have booked flowers or paid a deposit. If you still can’t identify the transaction, contact Florage with the transaction date and amount so they can search their order system.

Does Florage offer recurring flower deliveries or subscriptions that could explain monthly charges?

Many eco‑focused florists like Florage offer regular flower deliveries for homes, offices, or corporate clients, which are billed on a recurring schedule (such as weekly, fortnightly, or monthly). If you signed up for a subscription or standing order, you’ll be charged automatically according to the frequency you selected. Log into your account on florage.com.au or check previous confirmation emails to see if a subscription or regular delivery plan is active. You can usually adjust the schedule, pause, or cancel future deliveries by contacting their team if online changes are not available.

Why is there a small or duplicate Florage charge showing as “pending” on my statement?

A small or duplicate Florage amount showing as “pending” is often an authorization hold placed by your bank when you submit payment online or over the phone. This allows the card issuer to verify that your card is valid and has available funds before the order is finalised. Authorization holds normally drop off automatically within a few business days and are replaced by a single, final charge for the correct amount. If a pending hold does not clear or you see two completed charges, contact Florage and your bank with screenshots of the transactions.

How can I cancel or change a Florage order or flower subscription to avoid future charges?

For one‑off orders, cancellations or changes (such as date, address, or card message) usually need to be made before the flowers or hamper are prepared or dispatched. Contact Florage as soon as possible using the phone number or contact form listed on florage.com.au and provide your order number and delivery date. For recurring subscriptions or standing orders, check your account settings on their website if available, or ask their team directly to pause, skip a delivery, change the schedule, or cancel ongoing services in line with their current cut‑off times and policies.

How do I request a refund or resolve a billing error with Florage?

If you believe you’ve been overcharged, charged twice, or billed for an order that was not delivered as expected, reach out to Florage with your order confirmation, photos (if relevant), and transaction details. Their team can review what was ordered versus delivered and advise whether a refund, replacement, or store credit is available under their policies. Start by using the contact options on florage.com.au or calling the store where the order was placed. If a resolution can’t be reached, you may also contact your bank to discuss a transaction dispute, but it’s usually faster to speak with Florage first.

What are typical Florage charge amounts and why might they vary?

Florage charges can range widely depending on the size and style of the arrangement, the inclusion of vases or premium blooms, and whether a curated gift hamper or add‑on items (like candles, chocolate, or wine where permitted) are included. Delivery fees may also be added based on the address and urgency (same‑day vs. future‑dated). Taxes and any special event pricing (such as Valentine’s Day or Mother’s Day) can further affect the total. To verify a specific charge, compare it to the itemised amount shown in your order confirmation email or on your account at florage.com.au.

How can I contact Florage about a charge I don’t recognise?

Visit florage.com.au and use the listed contact details—typically a contact form or email address, plus phone numbers for their Launceston and Hobart locations—to reach their team. When you get in touch, provide your full name, the date and exact amount of the charge, and the last four digits of the card used so they can quickly locate any related order. If someone else ordered on your behalf, they may need that person’s name or email as well. Keeping a screenshot of the bank statement entry can also help Florage identify the transaction more easily.

Can Florage look up an order if I don’t have the confirmation email?

Yes, in many cases Florage can search their system using other details if you no longer have the email confirmation. Gather as much information as possible—your name, phone number, delivery recipient’s name, approximate delivery date, and the last four digits of the card used. Contact them via the details on florage.com.au and explain that you’re trying to verify a charge on your statement. They can then check their order records and confirm whether the transaction is linked to a specific purchase.

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