FunPlus

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FunPlus is a global mobile and online game publisher and developer known for free-to-play strategy and casual games with in-app purchases.

Zug, Switzerland

About FunPlus

FunPlus is a global interactive entertainment company that develops and publishes free-to-play mobile and online games. Known for titles such as King of Avalon, Guns of Glory, State of Survival and other strategy and casual games, FunPlus operates internationally with corporate operations based in Zug, Switzerland and development roots in China. Their games typically monetize through in-app purchases of virtual currency, items, and progression boosts.

A charge labeled similar to “FUN PLUS DC ZUG CHE” on your card statement usually relates to in-app purchases or game content bought within a FunPlus title on a mobile device or online platform. These can include bundles of virtual currency, starter packs, seasonal offers, or subscription-like VIP benefits inside a specific game. The descriptor includes “ZUG CHE” because FunPlus’s European corporate entity is based in Zug, Switzerland, and the transaction may be processed through that entity.

If you don’t recognize the charge, first check any FunPlus games installed on your devices (and those of family members linked to your Apple ID, Google account, Facebook account, or other platform logins) and look at recent purchase histories in the relevant app store (Apple App Store, Google Play, etc.). For billing questions, refunds, or to dispute an unauthorized purchase, you typically need to go through the platform where the payment was made (e.g., Apple or Google). You can also visit FunPlus’s official website to find support links or the specific game’s help center, provide screenshots of the charge, and include the date, amount, and any transaction ID from your bank statement to speed up resolution.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to FunPlus.

  1. fun plus dc zug che

Frequently Asked Questions

Why do I see a charge from FunPlus or “FUN PLUS DC ZUG CHE” on my card statement?

This descriptor typically refers to in-app purchases made in a FunPlus game (such as virtual currency, bundles, or special offers). The “ZUG CHE” portion reflects that the payment was processed through FunPlus’s Swiss corporate entity in Zug, Switzerland.

How can I confirm which FunPlus game the charge is coming from?

Check the purchase history linked to the platform you use—Apple App Store, Google Play, or another store—by logging into your account and reviewing recent transactions. Match the date and amount shown there with the charge on your card statement to see which FunPlus title and item were purchased.

How do I request a refund for a FunPlus purchase?

Refunds for FunPlus games are generally handled by the platform where you made the purchase. For Apple, use reportaproblem.apple.com; for Google Play, use the order history in the Google Play app or play.google.com. Select the specific order and choose the option to request a refund or report an issue. If you need additional help, contact the game’s support team via its in-game help center with your order ID.

Can I cancel a recurring VIP or subscription-style feature in a FunPlus game?

If a FunPlus game offers recurring VIP benefits or subscription-style packages through Apple or Google, you must manage or cancel these in your device’s subscription settings (Apple ID Subscriptions on iOS or “Payments & subscriptions” in Google Play). Turning off auto-renew there will prevent future charges, but won’t retroactively refund past payments.

Why was I charged multiple times by FunPlus on the same day?

Multiple charges on the same day usually mean several separate in-app purchases were made—either multiple bundles bought quickly or purchases from different FunPlus games under the same app store account. Review your app store purchase history to see each individual transaction and confirm whether they were intentional.

What should I do if I suspect an unauthorized FunPlus charge made by a child or family member?

First, review your app store history to confirm the charges and which game they came from. Then, enable parental controls or purchase authentication (such as requiring a password or biometric confirmation for every transaction). For potential refunds on unauthorized or accidental purchases, file a request through Apple or Google and explain that the payment was not authorized; you may also want to contact your bank if you believe your card details have been compromised.

Why do I see a small pending or failed FunPlus charge on my statement?

Occasionally, small pending amounts may appear due to authorization attempts by the app store or payment processor to verify your card before a full purchase. These usually drop off automatically and are not completed charges. If a purchase failed in the game but an amount appears pending, it should reverse within a few business days.

How can I contact FunPlus support about a specific charge?

The fastest way is through the in-game support or help center of the FunPlus title you are playing—look for a “Help,” “Support,” or “Customer Service” button in the game’s settings or menu. Provide your player ID, screenshots of the transaction from your app store and bank statement, and details such as the date, amount, and currency so support can investigate the charge.

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