Gift Card Store

Financial Services95% confidence

Gift Card Store is an Australian provider of prepaid Mastercard and Visa gift cards, offering physical and digital cards for personal and corporate gifting that can be used online and in-store wherever the networks are accepted. It operates as a leading prepaid gift card brand under payments company Zenith Payments.

Balmain, New South Wales, Australia
giftcardstore.com.au
Owned by Zenith Payments Pty Ltd

About Gift Card Store

Gift Card Store is an Australian provider of prepaid Mastercard and Visa gift cards operated by payments company Zenith Payments, based in Balmain, NSW. They offer both physical (plastic) and digital (eGift) cards that can be used in-store and online anywhere prepaid Mastercard or Visa is accepted in Australia and, on some cards, overseas. Products include personal gift cards, custom/branded corporate gift cards, bulk and incentive cards, and cards with set or variable load amounts. Cards are generally single-load, meaning you load funds once and spend until the balance reaches zero.

A charge from Gift Card Store may appear on your bank or card statement when you purchase a prepaid Mastercard or Visa gift card through giftcardstore.com.au, or when you buy multiple cards in a single order. The transaction description often references “GIFT CARD STORE”, “ZENITH PAYMENTS”, or “BALMAIN NSW”. You might see charges for card purchase amounts, purchase/service fees, express delivery or handling, or digital delivery costs. There are no subscription or recurring membership fees from Gift Card Store; however, you may see separate transactions related to reprocessed payments, order adjustments, or small temporary authorisation holds when your card details are first validated.

If you’re unsure about a Gift Card Store charge, start by checking your email for order confirmations from giftcardstore.com.au (including spam/junk folders) and review any recent gift card purchases, work incentive programs, or corporate orders you placed. You can log into your Gift Card Store account, if you created one, to view order history, card details, and receipts. For further help, visit giftcardstore.com.au and use their Help/Contact pages to submit an enquiry or locate support details; have your full name, email used at checkout, approximate charge amount, and transaction date ready. Common issues—such as duplicate orders, failed payments that later settled, or unreceived eGift cards—are usually resolved by confirming order status, updating email details, or having support re-send card information or investigate the transaction with their payment processor.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Gift Card Store.

  1. GIFT CARD STORE\UNITS 5-9 5 ROSEBERRY PL
  2. ZEN*GCS 1300 816 461 AU

Frequently Asked Questions

Why do I see a charge from Gift Card Store or Zenith Payments on my statement?

You’ll typically see a charge from Gift Card Store (sometimes showing as GIFT CARD STORE, GIFT CARD STORE BALMAIN, or ZENITH PAYMENTS) when you buy a prepaid Mastercard or Visa gift card through giftcardstore.com.au. The amount usually equals the card value plus any applicable purchase or delivery fees for the order. If you bought multiple cards in one checkout, the total may be higher than a single card value and will appear as one combined transaction.

Does Gift Card Store charge any recurring or subscription fees?

No, Gift Card Store transactions are one‑off purchases for prepaid gift cards and related fees such as purchase and delivery charges. There are no subscription plans or recurring membership fees billed by Gift Card Store. If you see multiple charges over time, they are likely from separate card purchases you or your organisation made, not automatic renewals.

What are typical amounts for Gift Card Store charges?

Common charge amounts reflect the loaded value of the card (for example, round figures like $50, $100, $200, etc.) plus a small purchase/service fee per card and any postage or courier costs for physical cards. Bulk or corporate orders may be much larger because they include many cards in a single transaction. Check your order confirmation email or Gift Card Store account for a line‑by‑line breakdown of card values and fees that should match the total on your bank statement.

How can I cancel a Gift Card Store order or correct a mistaken purchase?

Because Gift Card Store products are prepaid financial instruments, orders usually can’t be changed or cancelled once payment has been authorised and cards have been activated or sent. If you made a mistake (such as wrong email address on a digital card or incorrect delivery details), contact Gift Card Store support immediately through the contact form at giftcardstore.com.au with your name, email, order number, and exact issue. In some cases—especially if the card has not yet been used or dispatched—they may be able to assist with correcting details or preventing further use of a misdirected card.

How do I request a refund or dispute a Gift Card Store charge?

Refunds on prepaid gift cards are limited because funds are loaded to a card and can be spent quickly, so Gift Card Store generally only considers refunds where there has been an error, duplicate billing, or a problem with card activation or delivery. If you believe you were incorrectly charged or billed twice, gather screenshots of your statement, any order confirmations, and the time and date of the transaction, then contact Gift Card Store via the support options on giftcardstore.com.au. If you cannot resolve the issue directly, you may also contact your bank or card issuer to ask about lodging a dispute, but resolving it with the merchant first is usually faster.

Why do I see a small or temporary ‘pending’ charge related to Gift Card Store?

When you place an order, your bank or card issuer may place a temporary authorisation hold to verify that your payment method is valid and has sufficient funds. This can appear as a pending transaction under Gift Card Store or Zenith Payments and may differ slightly from the final settled amount if multiple items or fees are adjusted at checkout. These holds usually drop off automatically within a few business days, leaving only the final, confirmed charge on your account.

How do I contact Gift Card Store about a charge or get a copy of my receipt?

Visit giftcardstore.com.au and go to the Help or Contact section to submit an enquiry—this is the primary support channel for transaction and card issues. Provide the name on the card, the email address used to place the order, the date and amount of the charge, and any reference numbers from your bank statement so they can locate your transaction quickly. If you created an online account at checkout, you can also log in to view your past orders and download tax invoices or receipts that match the amount on your statement.

What if I don’t recognise this Gift Card Store charge and think someone else used my details?

First, check with family members or colleagues who may have used your card (for example, to buy a gift card for a present, rewards program, or staff incentive) and search your email for ‘Gift Card Store’ or ‘giftcardstore.com.au’ in case an order confirmation was sent. If no one recognises the purchase and you suspect fraud, contact your bank or card issuer immediately to secure your card and report the transaction, then reach out to Gift Card Store via their website with any details you have so they can investigate from their side. Acting quickly increases the chance of preventing further unauthorised transactions.

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