GoTyme Bank

Financial Services90% confidence

GoTyme Bank is a Philippine digital bank offering debit cards, savings accounts, and app-based banking services.

Metro Manila, Philippines
gotyme.com.ph
Owned by Tyme Group and Gokongwei Group (JG Summit Holdings)

About GoTyme Bank

GoTyme Bank is a digital bank based in the Philippines that provides app-based banking services, including savings accounts, debit cards, money transfers, and payments. It positions itself as a convenient, low-friction banking option with physical kiosk presence in partner retail locations plus a full-featured mobile app, allowing customers to open accounts quickly and receive a GoTyme debit card.

A descriptor like "Card: GoTyme Debit Card ending 1416" on your statement typically refers to activity linked to your GoTyme Bank debit card rather than to a merchant purchase. This can include card issuance or replacement, card-linked fees, card-top-up activity, account funding, charge reversals, or internal adjustments tied specifically to that card number. Sometimes this wording appears in online banking views to identify which GoTyme card was used for a particular transaction or for card-related service charges.

To verify or resolve questions about this charge, log into your GoTyme app and review the transaction history for the card ending in the digits shown on your statement. Each entry usually includes a time stamp, amount, and a more detailed description. If the transaction still looks unfamiliar, you can contact GoTyme Bank support through the in-app help center or via their official website. Have your card’s last four digits, the transaction date, and amount ready so support can quickly investigate, explain the charge, reverse any erroneous fees if applicable, or help you lock or replace the card if you suspect fraud.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to GoTyme Bank.

  1. Card: GoTyme Debit Card ending 1416

Frequently Asked Questions

Why do I see a statement entry that says "Card: GoTyme Debit Card ending [digits]"?

This entry usually identifies a transaction or adjustment specifically linked to your GoTyme debit card with those last four digits. It may refer to a card funding event, a reversal, a fee, or the way your bank groups card transactions in your statement detail.

Is a "GoTyme Debit Card ending XXXX" charge a purchase or a bank fee?

It can be either. Sometimes it represents a card-related fee or adjustment from GoTyme Bank; other times it is a label attached to a purchase or cash-out linked to that card. Check the full transaction detail in the GoTyme app to see the underlying merchant or fee description.

How can I confirm what a GoTyme card transaction is for?

Open the GoTyme app, go to your transaction history, and filter or look for the date and amount shown on your statement. Tapping the transaction usually reveals more detail such as merchant name, channel (online, POS, ATM), and any associated notes or reference numbers.

What should I do if I don’t recognize a charge linked to my GoTyme debit card?

First, verify with family members or anyone else who might have access to the card. If it’s still unfamiliar, immediately lock your card via the GoTyme app and contact GoTyme Bank support through the in-app chat or their website. They can investigate, guide you on disputing the transaction, and issue a replacement card if needed.

Can GoTyme place temporary holds or pending amounts on my card?

Yes. When you perform certain transactions—such as online purchases, fuel payments, or hotel bookings—merchants may place an authorization hold on your GoTyme debit card. This can appear as a pending transaction linked to your card; holds typically clear or convert to a final charge within a few days.

How do I dispute or request a refund for a transaction made with my GoTyme debit card?

If the issue is with the merchant (wrong amount, no delivery, etc.), contact the merchant first to request a refund. If they don’t resolve it, use the dispute or support options in the GoTyme app or contact GoTyme Bank support. Provide screenshots, receipts, and the exact transaction details so they can process a formal dispute if warranted.

How can I block or replace my GoTyme debit card ending in specific digits?

Log into the GoTyme app, navigate to your card management section, and choose the option to lock, freeze, or block the card with those last four digits. You can then request a new physical card via the app or by contacting customer support if the card has been lost, stolen, or compromised.

Does GoTyme charge annual or maintenance fees to my debit card account?

GoTyme’s fee structure can change over time, but any applicable card or account fees will appear in your transaction history with clear labels. Review the latest fee schedule on gotyme.com.ph or in the app’s terms and conditions section to see whether you’re being charged maintenance, ATM, or other service fees.

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