Green Pack

Retail90% confidence

Australian-based importer, wholesaler, and online retailer of eco-friendly, compostable and biodegradable food service packaging and tableware, supplying businesses, events, and individuals nationwide.

Billinudgel, New South Wales, Australia
greenpack.com.au

About Green Pack

Green Pack (greenpack.com.au) is an Australian-based importer, wholesaler, and online retailer specialising in eco-friendly, compostable, and biodegradable food service packaging and tableware. Operating from Billinudgel, New South Wales, they supply cafes, restaurants, caterers, events, councils, and individual customers across Australia. Their product range typically includes compostable coffee cups and lids, takeaway containers, plates and bowls, cutlery, paper bags, napkins, and other food packaging made from materials such as paper, bagasse, PLA/bioplastics, and other plant-based sources.

A Green Pack charge on your bank or card statement usually relates to an online purchase placed through greenpack.com.au or a wholesale order arranged directly with their sales team. This could be for a one-off order of packaging supplies, a repeat business purchase, samples, or a larger bulk order for an event. You may also see separate charges for freight/shipping or a temporary authorisation hold if you recently updated your payment details or had an order adjusted (for example, if items were substituted or backordered and then finalised).

If you’re unsure about a Green Pack transaction, first search your email inbox (including spam/junk) for order confirmations or tax invoices from "Green Pack" or greenpack.com.au around the date of the charge. If you created an account, you can log in on their website to review past orders, invoices, and payment history. For any discrepancies—such as unknown charges, duplicate payments, or incorrect amounts—contact Green Pack via the contact form or details listed on their website, providing your full name, business name (if applicable), order date, approximate charge amount, and the last four digits of the card used. In most cases, issues are resolved by locating the matching order, reissuing documentation, adjusting shipping, or processing a refund or credit where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Green Pack.

  1. GREEN PACK Ocean Shores AUS

Frequently Asked Questions

Why do I see a Green Pack charge on my statement when I don’t remember ordering anything?

Many Green Pack customers place orders on behalf of a business, cafe, or event, so the person who manages purchasing may be different from the cardholder. Check with your workplace, partner, or event organiser to see if they recently ordered eco-friendly cups, takeaway containers, or other packaging under your card or account. Also search your email for "Green Pack" or greenpack.com.au around the transaction date, as tax invoices and order confirmations are sent automatically at checkout. If you still cannot identify the purchase, contact Green Pack with the transaction date and amount so they can search their system.

What are typical amounts Green Pack charges, and could shipping be billed separately?

Green Pack transactions can range from small orders of a few packs of cups or bags to large wholesale cartons, so amounts can vary from tens to hundreds of Australian dollars. Freight/shipping is usually calculated at checkout and included in the final payment, but in some cases adjustments (such as remote or bulky deliveries) may appear as an additional charge after Green Pack confirms costs with the customer. Review your invoice to see whether shipping is itemised, and contact them if a separate freight charge is unclear.

Why is there a small pending or duplicate Green Pack charge on my card?

Small or duplicate-looking Green Pack amounts may be temporary authorisation holds placed by your bank when you submit an order or update card details. These holds allow the bank to verify your card and available funds and should automatically drop off or be reversed within a few business days. If the final transaction has already posted and a second pending amount remains for more than 5–7 days, contact your bank and then reach out to Green Pack with a screenshot of the charges so they can confirm only one payment was captured.

How do I cancel or change a Green Pack order after my card has been charged?

If you need to cancel or modify an order (such as changing quantities, removing items, or updating shipping), contact Green Pack as soon as possible using the phone or contact form listed on their website, referencing your order number and the email used at checkout. Orders are often packed and dispatched quickly, so changes are easiest before dispatch. If the order has already shipped, they may advise on return options or partial refunds in line with their returns policy.

How can I get a copy of my Green Pack tax invoice or receipt for this charge?

Tax invoices are normally emailed automatically when you place an order on greenpack.com.au. Check your inbox and spam/junk folders for an email from Green Pack around the date of the charge. If you have an online account, you can log in and download past invoices from your order history; if you checked out as a guest or cannot find the document, contact Green Pack with your name, business name, and transaction date and they can resend the invoice.

What is Green Pack’s refund or return policy if I was overcharged or received incorrect items?

If you believe you were overcharged, billed twice, or received damaged or incorrect stock, contact Green Pack promptly with photos of any issues and a copy of your invoice. They generally work with customers to correct picking or freight errors, which may involve sending replacement goods, issuing a refund, or providing a store credit, depending on the situation and product condition. Custom-printed or special-order items may have more limited return options, so it’s best to review the returns information on their website or confirm with their support team.

How do I pause or stop regular orders so future Green Pack charges don’t occur?

Green Pack doesn’t typically run automatic subscription billing like a streaming service, but many businesses place regular repeat orders using the same account and card details. If you use saved payment details or have standing order arrangements by email or phone, notify Green Pack in writing (via email or their contact form) that you wish to stop or change your recurring orders. You can also avoid future charges by removing or updating stored card details in your online account and confirming with your internal staff that no new orders are placed under that card.

How can I contact Green Pack about an unknown or incorrect charge on my account?

Visit greenpack.com.au and use the "Contact" or "Contact Us" page to find their current email address, phone number, and online enquiry form. When reaching out, include the date and amount of the charge, the name on the card, the last four digits of the card number, and any order number or invoice you may have. Providing this detail helps them quickly look up your transaction and explain or correct the charge as needed.

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