Hago

Gaming95% confidence

Hago is a mobile social gaming and live-streaming platform operated by Hago Singapore Pte. Ltd., offering hundreds of casual games, voice chat rooms, and live video content with in‑app purchases for virtual items and currency.

Singapore, Singapore
ihago.net
Owned by JOYY Inc.

About Hago

Hago is a social entertainment and gaming app that combines casual multiplayer games, live-streaming, interactive voice chat rooms, and 3D virtual spaces into a single platform. Users can play dozens of mini‑games, join themed chat rooms, watch and host live streams, and purchase in‑app virtual currency (“diamonds”) and other digital items to enhance their experience. The app is developed and operated by Hago Singapore Pte. Ltd., a subsidiary of JOYY Inc., a global social media and entertainment company.([play.google.com](https://play.google.com/store/apps/details?id=com.yy.hiyo&utm_source=openai))

A Hago charge on your card statement typically relates to in‑app purchases made inside the Hago app, such as buying diamonds, gift packs, or premium memberships (e.g., Hago Knight, Hago Viscount) on iOS or Android.([apps.apple.com](https://apps.apple.com/us/app/hago-party-chat-games/id1400667917?utm_source=openai)) These may be processed through payment gateways or partners like Airwallex, so descriptors can include terms like “AIRWALLE” or show the app name alongside a processor reference. Charges can be one‑time purchases, repeat top‑ups, or recurring VIP-style subscriptions, depending on what was selected in the app store or within Hago’s own purchase screens.

If you’re unsure about a Hago charge, first check the purchase history in your Apple App Store or Google Play account, as well as your Hago in‑app wallet or order history, to match dates and amounts. Verify that no one else with access to your phone or accounts (family members, children, or friends) made game or virtual gift purchases. To resolve billing questions, you may need to contact Apple or Google Play for store‑processed purchases, or Hago’s support for account‑specific issues, unauthorized access, or problems with in‑app items. Keeping your app store password secure, enabling purchase authentication, and reviewing active subscriptions will help prevent unwanted future charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hago.

  1. POS PURCHASE 05/17 08:06 Hago SINGAPORE SG AIRWALLE 047815

Frequently Asked Questions

Why do I see a Hago charge linked with “AIRWALLE” or Airwallex on my statement?

Hago uses third‑party payment processors for some transactions, including providers like Airwallex. In these cases, your statement may show a descriptor that includes both the processor (e.g., AIRWALLE/Airwallex) and the merchant name (Hago). If the date and amount line up with in‑app purchases or diamond top‑ups you made in the Hago app, this is a legitimate charge from Hago processed through that payment partner.

What types of purchases can result in a Hago charge on my card?

Most Hago charges are for in‑app purchases such as diamonds, gift packs, VIP memberships like Hago Knight or Hago Viscount, and other virtual items used in games, live streams, or chat rooms. On Android and iOS, these can be billed through Google Play or the Apple App Store, and in some regions through direct card or wallet payments via processors like Airwallex.([apps.apple.com](https://apps.apple.com/us/app/hago-party-chat-games/id1400667917?utm_source=openai))

How can I confirm which Hago account made this purchase?

Open the Hago app and check your wallet or purchase/order history to see recent top‑ups and item purchases. Then compare the transaction time, date, and amount to your card statement. On iOS, also check your Apple ID purchase history; on Android, check Google Play’s order history. If the transaction appears in one of these accounts, that account is the source of the Hago charge.

How do I cancel a recurring Hago VIP or subscription‑style purchase?

If you subscribed via the Apple App Store or Google Play (for example to a recurring Hago Knight or Viscount membership), you must cancel it from your Apple ID or Google Play subscriptions page; deleting the app alone will not stop billing. Open the store, go to Subscriptions, locate Hago, and select Cancel. You’ll retain benefits until the end of the current billing period.([apps.apple.com](https://apps.apple.com/us/app/hago-party-chat-games/id1400667917?utm_source=openai))

Can I get a refund for an unintended or unauthorized Hago purchase?

For purchases billed through Apple or Google Play, refund requests must usually be submitted through those stores’ refund processes. If you believe your Hago account was compromised or items weren’t delivered, contact Hago support via the in‑app Help Center or the contact email listed in the app store (such as hagogamez@gmail.com) with your user ID, transaction time, and screenshots of the receipt so they can review your case.([play.google.com](https://play.google.com/store/apps/details?id=com.yy.hiyo&utm_source=openai))

Why do I see multiple small Hago charges instead of one larger amount?

Hago often processes each top‑up or item purchase as a separate transaction. If you bought several small diamond bundles, gifts, or game items in a short period, each may appear as its own charge. Check your in‑app purchase history and app store receipts for multiple same‑day orders that add up to the total shown on your statement.

Does Hago place temporary authorization holds on my card?

Depending on how your payment is routed (for example, via a processor or wallet), you may see a small temporary authorization or a pending charge when a payment method is first verified. These holds usually disappear or convert to a final charge once the payment is completed. If a pending Hago charge remains unchanged for several days, contact your bank and review your purchase history in Hago and your app store.

How can I contact Hago about a billing or account issue?

You can reach Hago via the in‑app Help Center, which provides a feedback/contact portal, or by using the support email listed on the Google Play or App Store page (such as hagogamez@gmail.com). When contacting support, include your Hago username or ID, the approximate purchase time, transaction amount, and any receipts from Apple, Google Play, or your payment provider so they can locate and investigate the charge more quickly.([play.google.com](https://play.google.com/store/apps/details?id=com.yy.hiyo&utm_source=openai))

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