HelixPay is a Philippine payments and ticketing platform that powers recurring billing, subscriptions, and event ticket sales for businesses, creators, and organizers.
HelixPay is a fintech and commerce-enablement platform based in Metro Manila that provides subscription billing, recurring payment processing, and event ticketing technology tailored for the Philippines. It enables businesses, creators, and event organizers to sell products, memberships, and tickets online or on-site, accept local payment methods such as cards, e-wallets, and bank transfers, and issue digital tickets or manage subscriptions through no‑code storefronts and APIs.([helixpay.ph](https://www.helixpay.ph/ecommerce?utm_source=openai))
A charge from “HelixPay” on a card statement typically means you purchased an event ticket, subscription, membership, or recurring service from a merchant that uses HelixPay as its payment and ticketing provider. HelixPay processes payments and sends automated notifications on behalf of its clients, so the descriptor may show HelixPay alone or together with the name of the specific event, brand, or organization you paid. In many cases, these are one‑time ticket purchases for concerts or festivals, or recurring payments for subscriptions or digital services.([helixpay.ph](https://www.helixpay.ph/ecommerce?utm_source=openai))
If you have questions about a HelixPay charge, first check your email for receipts or e‑tickets from HelixPay or the event/brand you recently purchased from, and compare the amount and date with your statement. You can also revisit the event or merchant’s website and look for a “Powered by HelixPay” checkout page or support link. If the charge is still unclear, contact the event organizer or merchant directly using the details on their website or social pages, and you may also reach out to HelixPay through the contact information on helixpay.ph for support with ticketing or payment issues. For suspected fraud, notify your bank or card issuer immediately to dispute the transaction and secure your account.([helixpay.ph](https://www.helixpay.ph/about?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to HelixPay.
Why do I see a charge from HelixPay on my card statement?
A HelixPay charge usually means you bought an event ticket, subscription, membership, or other product from a business that uses HelixPay to process its payments or ticketing. HelixPay acts as the payment platform, so its name can appear on your statement even though the purchase was made from a specific event or merchant. Check recent events, online orders, or subscriptions you signed up for around the date of the charge.
How can I find which event or merchant my HelixPay charge is linked to?
Search your email inbox for “HelixPay” or the charge amount and date—HelixPay typically sends order confirmations, invoices, or digital tickets on behalf of the event or merchant. Also review any event pages or online stores you used recently; many will show “Powered by HelixPay” at checkout or in the URL. Matching the date and amount with an e‑ticket or order confirmation usually identifies the source.
Does HelixPay process recurring subscription payments?
Yes. HelixPay specializes in recurring and subscription payments, so some merchants use it to automatically bill customers monthly, quarterly, or annually for memberships, SaaS, or other ongoing services. If you see similar HelixPay amounts on a regular schedule, it’s likely tied to a subscription you authorized with a brand, creator, or service.([helixpay.ph](https://www.helixpay.ph/ecommerce?utm_source=openai))
How do I cancel a subscription that is billed through HelixPay?
To cancel, start with the merchant or service you subscribed to: log into your account on their website or app and look for subscription, membership, or billing settings to pause or cancel. Many HelixPay‑powered subscriptions can also be managed via a customer portal link included in HelixPay’s confirmation emails. If you can’t locate cancellation options, contact the merchant’s support directly using the contact details on their site or social pages and request cancellation.
How do I request a refund for a HelixPay transaction?
Refunds are controlled by the merchant or event organizer, not by HelixPay itself. Review the refund or cancellation policy on the event or merchant’s website, then contact them directly with your order details (name, email, date, amount, and any HelixPay reference number from your receipt). They can initiate a refund through HelixPay’s system if it fits their policy. If you believe a charge is unauthorized and the merchant does not resolve it, contact your bank or card issuer to dispute the transaction.
What are common amounts or patterns for HelixPay charges?
HelixPay charges often match ticket prices for concerts, festivals, or events (sometimes plus booking or service fees), or recurring subscription amounts set by the merchant, such as monthly membership fees. You may also see multiple tickets in a single HelixPay transaction if you purchased several entries at once. Compare the charge to the prices shown on the event or merchant’s checkout page or announcement materials.
Can HelixPay place temporary authorization holds on my card?
Some merchants using HelixPay may trigger temporary authorization holds when verifying a payment method or reserving inventory, especially for high‑demand events. These holds typically appear as pending charges and either convert into a final charge once the transaction is completed or drop off automatically after a few days if not captured. If a pending HelixPay hold lingers or duplicates appear, contact the merchant or your bank for clarification.
How can I contact HelixPay if I still don’t recognize a charge?
If you’ve checked your email and recent purchases and still can’t identify the charge, go to helixpay.ph and use the contact information or support email listed on their About or Contact sections. Provide the last four digits of your card, the exact amount, currency, and date of the transaction (but never send your full card number). They can help you determine which merchant processed the payment and advise you on next steps, while your bank can assist with disputes if necessary.([helixpay.ph](https://www.helixpay.ph/about?utm_source=openai))
This merchant is in the Financial Services category