HEMA

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HEMA is a Dutch variety retail chain selling everyday household goods, food, personal care items, stationery, clothing, and small homewares at affordable prices.

Amsterdam, Netherlands
hema.com

About HEMA

HEMA is a well-known Dutch retail chain offering a wide range of everyday products, including household goods, kitchenware, food and snacks, stationery, clothing, cosmetics, personal care items, and small home décor. Many Dutch and European airports host HEMA branches or kiosks that focus on travel-friendly items, gifts, and grab-and-go food. The descriptor “HEMA EV0379 Luchthaven” likely refers to a specific HEMA store located in an airport (“luchthaven” is Dutch for “airport”), most likely in the Netherlands.

This charge would typically appear on your statement after an in-person purchase at an airport HEMA store, such as buying snacks, drinks, travel accessories, phone chargers, small electronics, gifts, or basic clothing or toiletries before a flight. The “EV0379” portion is likely an internal store, terminal, or point-of-sale identifier used by HEMA or the airport operator and does not affect the amount charged. It will usually be a one-time transaction corresponding to a single in-store receipt rather than a recurring subscription.

If you have questions about this charge, first check receipts or email confirmations from purchases you made at the airport on the date of the transaction. Matching the transaction date, time, and amount with your travel itinerary can help confirm it. To resolve issues such as incorrect amounts or duplicate charges, you can contact HEMA customer service via their website or, if known, the specific airport store. If you can’t locate a receipt and still don’t recognize the charge, contact your card issuer; they can provide additional details such as the terminal location and help you dispute the transaction if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to HEMA.

  1. HEMA EV0379 Luchthaven

Frequently Asked Questions

What does the descriptor “HEMA EV0379 Luchthaven” mean on my card statement?

This descriptor indicates a purchase made at a HEMA store located in an airport (“luchthaven” is Dutch for “airport”). “EV0379” is most likely an internal store or terminal ID used by HEMA or the payment processor and does not change the nature of the purchase.

Is this HEMA airport charge a subscription or recurring payment?

No, HEMA purchases at airports are normally one-time, in-store transactions. If you see multiple HEMA charges, they will usually correspond to separate purchases on different dates, not a recurring subscription.

What types of items could I have bought at a HEMA airport store?

At an airport HEMA location you might have purchased snacks, drinks, travel-sized toiletries, basic cosmetics, stationery, phone accessories, small gifts, or simple clothing and travel accessories such as neck pillows or tote bags.

How can I get a copy of the receipt for my HEMA airport purchase?

Receipts for in-store purchases are usually printed at the time of sale. If you need a copy, note the date, amount, and card used, and then contact HEMA customer service through hema.com or inquire with the airport’s HEMA store directly; they may be able to look up the transaction using this information.

Why is the HEMA airport charge amount slightly different from what I remember?

Differences can arise from currency conversion if your card is not in euros, small rounding differences, or additional items added at checkout. Check whether you paid in local currency or via dynamic currency conversion at the terminal, and compare the receipt to the statement for exact line items.

How do I request a refund for a purchase made at a HEMA airport store?

Refunds for in-store HEMA purchases are typically handled at the store where you bought the item, following HEMA’s return policy. If you are no longer in the airport, contact HEMA customer service via hema.com with details of the purchase; they can advise whether a mail-in return, alternative store return, or other solution is possible.

Can HEMA place temporary authorization holds on my card?

In most cases, HEMA airport purchases post directly as final charges. However, your bank may initially show the transaction as a pending authorization before it finalizes. This status usually clears automatically within a few days and should match the final purchase amount.

What should I do if I don’t recognize a HEMA airport charge at all?

First, review your travel history and any time spent in Dutch or European airports around the transaction date. If you still don’t recognize it, contact your card issuer to get more details such as the exact location and terminal. If it appears fraudulent, your bank can block the card and help you dispute the transaction.

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