HiPay is a French-headquartered payment service provider (PSP) and licensed payment institution that offers payment processing and fraud management solutions to online and omnichannel merchants across Europe and beyond. It provides a gateway for bank cards and dozens of alternative payment methods, tools for managing payment flows, and analytics to help merchants optimize conversions and reduce fraud and chargebacks.([hipay.com](https://hipay.com/en/about-us/index.html?utm_source=openai))
A charge labeled something like “Hipay hci go” typically indicates that HiPay has processed a transaction on behalf of an underlying merchant (for example, an e-commerce site, subscription service, marketplace, or digital goods retailer). In most cases, HiPay is not the store itself but the payment intermediary, so the descriptor may combine the HiPay name with an abbreviated merchant or product name. Charges can be one‑time purchases, recurring subscription renewals, or preauthorizations that later settle for the final amount.
If you have questions about a HiPay-related charge, start by checking recent online purchases and email receipts around the transaction date to identify which merchant used HiPay as its processor. You can also look up the transaction details in the account you bought from (e.g., your e‑commerce account order history) and cross‑check the amount, date, and currency. If the charge still looks unfamiliar, you can contact the underlying merchant’s customer support or, if that fails, reach out to your bank or card issuer and mention that the payment was processed via HiPay; they can help dispute or investigate the transaction. For suspected fraud, lock your card, review other recent charges, and ask your bank about issuing a replacement card.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to HiPay.
What is a charge labeled “Hipay hci go” on my card statement?
A “Hipay hci go” charge indicates that HiPay acted as the payment processor for a purchase you made, most likely with an online merchant or app. The descriptor combines the HiPay name with an internal reference such as “hci go,” which usually corresponds to a specific merchant, product line, or integration rather than being a separate company.
How can I find which merchant used HiPay for my payment?
Check your email for order confirmations around the transaction date and compare the exact amount and currency to the HiPay charge. Log into any online stores, apps, or subscription services you recently used and review their order or billing history—many will note that payments are processed by HiPay or will show the same amount as the card charge. Matching the date and amount is usually the fastest way to identify the underlying merchant.
Does HiPay offer subscriptions, or is my recurring charge coming from another company?
HiPay itself is a payment service provider and does not typically sell consumer subscriptions directly. If you see recurring monthly or yearly charges involving HiPay, the subscription is almost always with another company (such as a streaming service, software subscription, or membership site) that uses HiPay to bill your card. To cancel, you need to manage or cancel the subscription in that merchant’s account settings, not through HiPay.
How do I cancel or stop future charges that were processed by HiPay?
To stop future charges, identify the underlying merchant (website, app, or service) and cancel directly through that provider—usually via your account billing page or by contacting their customer support. If you cannot identify or reach the merchant and believe the charge is unauthorized, contact your bank or card issuer to block the payment method and dispute the transaction, noting that it was processed via HiPay.
Can I get a refund for a HiPay transaction, and who do I contact?
Refunds for payments processed by HiPay must be initiated by the merchant that charged you. Start by contacting the store or service where you made the purchase and request a refund under their policies; they can trigger the refund through HiPay’s system. If the merchant refuses or is unresponsive and you believe you are entitled to a refund or the charge is fraudulent, contact your bank or card issuer to open a dispute or chargeback.
Why do I see a pending HiPay charge or a small temporary amount on my statement?
Some merchants using HiPay place a temporary authorization hold on your card to verify funds or payment details. This can appear as a pending HiPay charge or a small amount that later disappears or is adjusted to the final purchase total. These holds typically drop off automatically within a few days, depending on your bank’s policies.
Are there common amounts or patterns for HiPay charges?
HiPay processes a wide range of ticket sizes, so amounts can vary widely depending on the merchant—from small digital purchases to larger e‑commerce orders. It is common to see amounts that exactly match an online order total, subscription price, or in‑app purchase, sometimes in foreign currency if the merchant is based abroad. If a HiPay charge amount matches a recent purchase you recall, it likely corresponds to that transaction.
How do I contact support if I believe a HiPay processed transaction is fraudulent?
Your primary line of support for suspected fraud should be your bank or card issuer; immediately report the suspicious transaction, ask them to secure or replace your card, and file a dispute. When you contact them, mention that the charge was processed by HiPay and provide the date, amount, and descriptor text (e.g., “Hipay hci go”). They can liaise with the acquiring bank and, if needed, with HiPay during the investigation.
This merchant is in the Financial Services category