InfoCheckUSA is a U.S.-based background screening company that provides criminal background checks, employment screening, and driving record reports for employers, organizations, and individuals.
InfoCheckUSA is a background screening and investigative research company that offers a wide range of services including criminal background checks, employment and education verification, tenant screening, motor vehicle record (MVR) driving history, and related public-record searches. It serves corporations, government agencies, nonprofits, small businesses, and other organizations that need to evaluate applicants, employees, volunteers, or tenants, using an online ordering platform that operates 24/7.([infocheckusa.com](https://www.infocheckusa.com/?utm_source=openai))
A charge from InfoCheckUSA on a card statement typically relates to the purchase of one or more background screening services—such as a criminal records search, driving record check, or a bundled pre-employment screening package—billed either directly to an organization’s card or, in some cases, to an authorized individual purchasing a report online. Charges may appear when a business runs recurring checks, orders packages for multiple applicants, or uses add-on services like international criminal searches. Occasionally, a card may see multiple separate line items if different components (e.g., county court fees) are billed individually.([infocheckusa.com](https://www.infocheckusa.com/?utm_source=openai))
If you have questions about a charge that looks like “9www infocheck,” it is likely a truncated reference to InfoCheckUSA’s online system. To verify, first check your email for receipts from InfoCheckUSA and review any recent background checks or screening orders you or your organization placed. If the charge is still unclear, contact InfoCheckUSA using the support ticket system or email addresses published on their website, providing the last four digits of the card, the exact charge amount, and date so they can locate the transaction. If they cannot find a matching order or you suspect fraud, you should immediately contact your bank or card issuer to dispute or block the charge.([infocheckusa.com](https://www.infocheckusa.com/contact.htm?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to InfoCheckUSA.
Why do I see a charge labeled something like “9www infocheck” or “INFOCHECKUSA” on my statement?
This usually indicates that someone used InfoCheckUSA’s online system to order a background check, driving record, or related screening service. The descriptor can be truncated by some banks, so “9www infocheck” is likely referencing InfoCheckUSA’s website-based ordering platform. Review any recent hiring, tenant, volunteer, or personal background reports you requested to confirm the charge.
What types of services does InfoCheckUSA typically bill for, and what are common charge amounts?
InfoCheckUSA bills for specific background screening products such as nationwide or statewide criminal record searches, county-level criminal checks, MVR driving record checks, tenant screening, and bundled packages like CrimCHECK360. Pricing varies by product—for example, database criminal searches and MVR records are usually lower-cost single items, while multi-component packages including county checks and international searches can be higher. Your invoice or order confirmation from their website will list the exact services and prices.([infocheckusa.com](https://www.infocheckusa.com/?utm_source=openai))
How can I cancel or stop future charges from InfoCheckUSA?
InfoCheckUSA does not typically operate on an automatic consumer subscription model; charges are usually tied to per-order background checks initiated by a business account. To prevent future billing, log into your InfoCheckUSA account (or speak with your internal HR or property management contact) and ensure no further orders are being placed using your card. If your card is stored on an account you no longer control, request removal of the card details through InfoCheckUSA support and, if necessary, ask your bank to issue a new card.
How do I request a refund or dispute a specific InfoCheckUSA charge?
First, gather the transaction details (date, exact amount, and any reference number) plus any related receipts or emails from InfoCheckUSA. Then submit a support ticket or use the contact form on their website, or email their accounting or support addresses listed on the Contact page, clearly explaining why you believe the charge is incorrect (duplicate, wrong amount, unauthorized, etc.). They can investigate whether a report was delivered and, if appropriate, offer an adjustment or credit. If you still disagree with the outcome, contact your bank or card issuer to initiate a formal dispute.([infocheckusa.com](https://www.infocheckusa.com/contact.htm?utm_source=openai))
Does InfoCheckUSA place temporary authorization holds or pending charges on my card?
In many cases, charges from InfoCheckUSA are captured at the time of order, but some card statements may display a pending authorization before it posts as a finalized transaction. This can look like a separate temporary charge or a slightly different amount. These authorizations generally fall off automatically within a few days. If a pending item lingers or converts to an unexpected posted amount, contact InfoCheckUSA support and your bank with the transaction details.
Can my employer or landlord charge background check fees through InfoCheckUSA to my card without my knowledge?
Employers, landlords, and organizations using InfoCheckUSA generally bill background checks to their own business accounts, not to an applicant’s personal card, unless you explicitly provide your card details for payment. If you see an InfoCheckUSA-related charge and never authorized a background check with card payment, confirm with any recent prospective employers or landlords whether they used InfoCheckUSA and how payment was handled, then contact InfoCheckUSA and your bank if the charge appears unauthorized.([infocheckusa.com](https://www.infocheckusa.com/?utm_source=openai))
How can I get a copy of the background check associated with an InfoCheckUSA charge?
If you are an employer, landlord, or organization, log into your InfoCheckUSA account to view or download the completed report tied to the order that generated the charge. If you are the individual who was screened, you may request a copy of your report from the organization that ordered it or contact InfoCheckUSA following the dispute and disclosure procedures outlined on their site; they must handle consumer report requests in line with the Fair Credit Reporting Act (FCRA).([infocheckusa.com](https://www.infocheckusa.com/?utm_source=openai))
What is the best way to contact InfoCheckUSA about billing or login problems?
For billing questions or account-login issues, InfoCheckUSA asks users to submit a support ticket via their website. You can also use the contact form or email the specific addresses provided on their Contact page (such as Sales, Accounting, or Support). Include your company name (if applicable), username, and detailed information about the issue so they can quickly locate your account and any related transactions.([infocheckusa.com](https://www.infocheckusa.com/contact.htm?utm_source=openai))
This merchant is in the Financial Services category