Question 1

Why do I see a charge labeled "CK PURCHASE DIGITAL PAYMENT SER 818-3400030 CA" on my statement?

Accepted Answer

This descriptor likely refers to an insurance-related payment processed by Input 1’s digital billing and payment platform on behalf of your insurance carrier, broker, or premium finance company. The charge usually corresponds to an insurance premium or a premium finance installment you authorized online or over the phone, with Input 1 acting as the billing and payment service provider.

Question 2

How can I confirm which insurance policy or account this Input 1 charge is tied to?

Accepted Answer

Match the charge date and amount on your card or bank statement with recent insurance invoices, premium finance schedules, or payment confirmation emails. Many insurers using Input 1 offer an online billing portal—accessible via a link on your insurer’s website—where you can log in to view payment history and see which policy or finance agreement each payment was applied to. If you cannot locate it, contact your agent or insurer and ask if your billing is serviced by Input 1.

Question 3

Does Input 1 bill on a one-time or recurring basis?

Accepted Answer

Input 1 supports both one-time and recurring (installment) billing arrangements for insurance premiums and premium finance contracts. Depending on how your insurer set up your account, you may see a single charge for a paid-in-full policy or scheduled recurring charges for monthly or quarterly installments. Review your billing plan or premium finance agreement to see your expected payment schedule.

Question 4

How do I dispute a charge or request a refund for an Input 1 payment?

Accepted Answer

Start by contacting the insurer, broker, or premium finance company listed on your insurance documents, since they control the underlying policy and billing terms. Provide them with the transaction date, exact amount, and the descriptor that includes 818‑340‑0030. If they confirm the payment was processed through Input 1 and there appears to be an error, they can coordinate adjustments or request a refund through Input 1’s billing platform. You can also reach Input 1 via the contact information on input1.com for help tracing a specific transaction.

Question 5

Can I change or cancel automatic payments that run through Input 1?

Accepted Answer

Yes. Automatic payments are usually tied to your insurance policy or premium finance agreement settings. Log into your carrier’s or finance company’s billing portal (often powered by Input 1) and check the payment settings to update or disable autopay. If you don’t have online access, ask your agent or the billing department to change or cancel your recurring payment instructions; they will update the Input 1 system on your behalf.

Question 6

Why do I see a pending or temporary Input 1 charge that later disappears or changes amount?

Accepted Answer

Some insurers and finance providers using Input 1 may place an authorization hold to verify your card or bank account before finalizing the payment. This can temporarily appear as a pending charge, which may later drop off or be replaced by the finalized transaction for the actual premium amount. If a pending charge lingers more than a few business days, contact your insurer’s billing department or Input 1 support with the date, amount, and last four digits of your card.

Question 7

How do I contact Input 1 if I still have questions about this digital payment charge?

Accepted Answer

You can visit input1.com and use the Contact page to submit a request, or call the phone number shown in your descriptor (818‑340‑0030) or on your insurance billing notice. Have your policy number, account number, payment date, amount, and any reference IDs ready so they can quickly locate the transaction and coordinate with your insurer or finance company if needed.

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