isolved Benefit Services

Financial Services95% confidence

isolved Benefit Services is a U.S.-based third‑party administrator that provides COBRA, FSA, HRA, HSA and other employee benefits and compliance administration services to employers and brokers.

Charlotte, North Carolina, United States
isolvedbenefitservices.com
Owned by isolved HCM

About isolved Benefit Services

isolved Benefit Services (formerly known as Infinisource and Infinisource Benefit Services) is a benefits administration company that focuses on managing employer-sponsored plans such as COBRA continuation coverage, Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), Health Savings Accounts (HSA), transit and parking (commuter) benefits, ERISA wrap documents, ACA reporting, direct billing, and related compliance services. The company works primarily with employers, brokers, and HR teams, providing tools and support to simplify complex benefits and regulatory requirements.

A charge from this merchant typically appears when an employer has engaged isolved Benefit Services to administer benefit plans or compliance services. On an individual’s bank or card statement, you might see charges related to FSA/HSA card activity, COBRA premiums, direct‑billed insurance premiums (for example when on leave or after employment ends), commuter benefits, or other pre‑tax benefit elections that are being processed through isolved Benefit Services’ systems. For some users, the legacy name “Infinisource” may still show up on billing descriptors, even though the business markets itself today as isolved Benefit Services.

If you have questions about a charge, first check your employer’s benefits portal, your COBRA or FSA/HSA enrollment materials, or any emails from isolved Benefit Services for invoices or transaction details. You can log into the appropriate isolved Benefit Services participant or employer portal from their website or via links provided by your HR/benefits team, and you may also contact their customer service using the phone numbers or contact forms listed on isolvedbenefitservices.com. When reaching out, have your employer name, plan type (COBRA, FSA, HSA, HRA, transit, etc.), the last four digits of the payment card, and the transaction date/amount so they can quickly locate and explain the charge.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to isolved Benefit Services.

  1. TYPE: BILLPAY CO: INFINISOURCE
  2. Withdrawal ACH INFINISOURCE, I
  3. Withdrawal ACH INFINISOURCE, I -616.95 70,972.75

Frequently Asked Questions

Why does my statement show a BILLPAY or INFINISOURCE charge related to benefits?

Many banks and bill‑pay systems still reference isolved Benefit Services by its former name, Infinisource. If your employer uses isolved Benefit Services to administer COBRA, FSA, HRA, HSA, or direct‑billed premiums, payments you make toward those benefits may appear as BILLPAY or INFINISOURCE/INFINISOURCE BENEFIT SERVICES on your statement. Cross‑check the amount and date against your benefit invoices or payroll deductions to confirm.

What types of charges might I see from isolved Benefit Services and in what typical amounts?

You might see monthly COBRA or state‑continuation premiums, semi‑monthly or monthly direct‑billed insurance premiums, or periodic card transactions or reimbursements associated with an FSA, HSA, HRA, or commuter plan. Amounts vary by your specific elections, but COBRA and premium bills usually match your monthly insurance premium, while FSA/HSA/HRA activity often appears in smaller, service‑level amounts (for example, a copay, prescription, or medical bill total).

How do I cancel or change benefits that are billed through isolved Benefit Services, such as COBRA or direct‑billed premiums?

Most changes must be initiated through your employer or through the COBRA/direct‑billing process, not by disputing the card charge. For COBRA, log into your COBRA portal or use the instructions in your election packet to stop coverage at the end of a month. For employer‑sponsored plans or direct billing, contact your HR/benefits department or follow the plan’s termination or change‑of‑coverage procedures. isolved Benefit Services will update billing once it receives updated eligibility from your employer or your COBRA termination request.

How can I request a refund or correction for an incorrect isolved Benefit Services charge?

Start by reviewing your benefits elections, invoices, and payment history in the appropriate isolved Benefit Services portal (COBRA, FSA/HRA/HSA, or direct billing). If you believe you were overcharged or billed after cancellation, contact isolved Benefit Services customer service using the phone number or online contact form listed on their website, and provide documentation of your cancellation date or plan change. They can research the transaction and, if warranted, issue an adjustment or refund. As a last resort, you may initiate a dispute with your bank, but doing so without coordinating with the administrator can delay resolution.

Where can I see details and receipts for my FSA, HSA, or HRA transactions handled by isolved Benefit Services?

Log into your participant account via the links on isolvedbenefitservices.com or the access instructions provided in your enrollment materials. Within the portal you can typically view card transactions, submitted claims, approvals/denials, and year‑to‑date balances. For FSA or HRA benefits, you may also be asked to upload receipts to substantiate certain card swipes; those receipts and request records are stored in your account for reference.

Why do I see a small or temporary charge from isolved Benefit Services on my card?

When you activate or update a benefits debit card (for FSA/HSA/HRA/commuter accounts), the underlying banking partner may place a small temporary authorization to verify the card and account. These authorizations are not final charges and typically fall off within a few days. If an unfamiliar small amount remains posted for more than a week, review your benefits portal and then contact isolved Benefit Services or your card issuer for clarification.

How do I contact isolved Benefit Services about a specific charge on my account?

Go to isolvedbenefitservices.com and use the Contact or Get a Quote/Support options, or reference the customer‑service phone numbers provided in your COBRA, FSA/HSA/HRA, or direct billing documents. Having your employer name, plan type, participant ID (if applicable), and details of the transaction (date, amount, and last four digits of the card) will help them quickly identify the payment and explain or correct it.

Can I change my payment method or switch from card payments to ACH or check for isolved Benefit Services bills?

In many cases you can change payment methods within your COBRA or direct‑billing portal or by contacting isolved Benefit Services support. Some plans allow recurring ACH drafts, one‑time online payments, mailed checks, or card payments. Check your billing notices or online account settings for available options, and update them before the next due date to avoid duplicate charges or late fees.

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