Jellycat

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Jellycat is a British company that designs and sells premium soft toys and plush animals known for their whimsical designs and high-quality materials.

London, United Kingdom
jellycat.com

About Jellycat

Jellycat is a soft toy and gift brand best known for its distinctive, whimsical plush animals, comforters, books, and baby gifts. Founded in London in 1999, the company offers a wide range of products, from its iconic Bashful Bunnies to seasonal and character collections, sold through its own website and independent retailers worldwide. While the brand is headquartered in the UK, it operates regional corporate entities such as Jellycat Inc. in the United States (including offices in Minneapolis, Minnesota) to handle North American distribution and operations.

A charge labeled “JELLYCAT INC MINNEAPOLIS MN” on your card statement most commonly comes from a purchase of Jellycat products through their U.S. online store, a phone or mail order processed by the U.S. office, or potentially a wholesale or bulk order to a business account. Consumers might see this descriptor even if they shopped at jellycat.com and were not aware that payment is processed through the U.S. entity. The charge is typically a one-time payment matching the value of your order, including tax and shipping; in some cases you may briefly see a pending authorization before the final amount posts.

If you have questions about a Jellycat charge, start by checking your email for an order confirmation or shipping notification from Jellycat around the transaction date, and review your jellycat.com account order history if you created an account. Compare the total (including shipping and tax) with the amount on your statement. For further assistance, you can contact Jellycat customer service via the contact form or support email listed on their website, providing your name, order number (if available), and the last four digits of the card used. If you do not recognize the charge and cannot find any related order, you should contact both Jellycat support and your card issuer to investigate possible misuse of your payment details.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Jellycat.

  1. Jellycat Inc Minneapolis Mn

Frequently Asked Questions

Why does my statement say “JELLYCAT INC MINNEAPOLIS MN” if I ordered from jellycat.com?

Jellycat processes North American online orders through its U.S. corporate entity, Jellycat Inc., which is based in the United States and may appear on statements with a Minneapolis, MN location. Even though you ordered via jellycat.com, your payment may be settled by the U.S. entity, which is why this descriptor appears on your card.

Is the Jellycat charge a one-time purchase or a subscription?

Jellycat does not currently operate a consumer subscription service; charges from Jellycat Inc are normally one-time payments for orders of soft toys, gifts, or related items. If you see multiple Jellycat charges, they usually correspond to separate orders placed on different dates.

How can I verify which Jellycat order matches this charge?

Log into your account on jellycat.com (or search your email) and look for order confirmations around the transaction date. The order total, including shipping and taxes, should match or closely match the amount on your statement. If you checked out as a guest, use the order confirmation email to compare the amount and the last four digits of the card used.

How do I request a refund or return for a Jellycat purchase associated with this charge?

Visit jellycat.com and review their returns and refunds policy, then follow the instructions for initiating a return—this usually involves contacting customer service with your order number and details of the item(s) you wish to return. Once your return is approved and processed, any refund will be issued back to the original payment method, which will appear as a credit from Jellycat Inc on your statement.

Why do I see two Jellycat amounts, a small pending charge and then the full amount?

Some banks display an initial authorization hold when you place an order, followed by the final captured amount when Jellycat confirms and ships your order. The smaller or identical pending amount should drop off automatically after the final charge posts, typically within a few business days, depending on your bank.

Can Jellycat change the amount from what I saw at checkout?

The final charge should match the total displayed at checkout, including tax and shipping. The only time it might differ is if your order was adjusted after placement—for example, if an item was canceled due to stock availability or shipping was updated in coordination with customer service. In those cases, Jellycat will typically email you about the change and the updated amount.

How do I contact Jellycat about a charge from Jellycat Inc Minneapolis MN?

Go to jellycat.com and use the “Contact” or “Customer Service” section to reach support via email or contact form. Provide your name, approximate transaction date, the amount of the charge, and any order number or email address you may have used so they can quickly locate your transaction.

What should I do if I don’t recognize a Jellycat Inc charge at all?

First, check whether a family member or someone with access to your card details may have placed an order. If no one recognizes the purchase and you cannot find any related Jellycat order or email, contact Jellycat customer service with the statement details and simultaneously notify your bank or card issuer to report a potentially unauthorized transaction.

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