Jieyou

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Jieyou is a Chinese online and mobile game developer and operator known for browser‑based and mobile titles published under the Forgame group.

Guangzhou, Guangdong, China
Owned by Forgame Holdings Limited

About Jieyou

Jieyou is a game development studio based in Guangzhou, China, focused on creating and operating online, browser, and mobile games. It is part of Guangzhou Jieyou Software Co., Ltd., a subsidiary within the Forgame group, a major Chinese web‑game developer and publisher that operates numerous titles and platforms such as 91wan. Jieyou develops and runs role‑playing and casual games, including turn‑based RPGs and other online titles that monetize primarily through in‑game virtual items and services rather than boxed purchases or one‑time fees.([invade.tw](https://invade.tw/jieyou?utm_source=openai))

A charge labeled like “JIEYOU_VTB_ACCT HCM” most likely relates to in‑game spending, top‑ups, or virtual currency purchases within a Jieyou‑developed or operated game. The “VTB_ACCT” portion is probably an internal or payment‑provider reference to a virtual trading/billing or bank account used to settle these transactions, while “HCM” may reference a processing or acquiring location (for example, Ho Chi Minh). Such charges are usually one‑off purchases of game items, but may also reflect recurring packages, bundles, or promotional offers purchased through app stores or web payment pages tied to Jieyou’s games.

If you don’t recognize this charge, first confirm whether you or anyone with access to your devices or accounts has recently played Jieyou‑published games and made in‑game purchases. Check purchase histories in the relevant game, app store (Apple App Store / Google Play), or game portal account. If the charge is still unclear, contact your bank or card issuer and ask them to provide the full merchant descriptor and any additional data; then dispute the transaction as unauthorized if needed. Because Jieyou’s games are typically accessed via third‑party platforms, you may also need to reach support through the platform where the game is hosted to look up your user ID, transaction logs, and resolve billing issues.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Jieyou.

  1. JIEYOU_VTB_ACCT
  2. JIEYOU_VTB_ACCT HCM

Frequently Asked Questions

Why do I see a charge from JIEYOU_VTB_ACCT on my card statement?

This descriptor usually indicates an in‑game purchase or virtual currency top‑up in a Jieyou‑developed or operated online or mobile game. The “VTB_ACCT” portion likely refers to an internal virtual billing or settlement account used by the payment processor or merchant; the actual merchant behind the charge is Jieyou or a Jieyou‑related game service.

Is the JIEYOU_VTB_ACCT charge a subscription or a one‑time payment?

Most Jieyou‑related card charges are one‑time payments for virtual items, game currency, or specific packages. However, some games may offer recurring bundles or VIP benefits that renew automatically. Check your purchase history in the game or in the app store you used (e.g., Apple App Store or Google Play) to see whether the item you bought is marked as a recurring subscription.

How can I cancel future charges related to Jieyou games?

If the charge comes from an app‑store subscription, cancel it directly in your Apple App Store or Google Play subscription settings for the specific game. If it is a recurring VIP or membership inside a Jieyou web game, log in to the game portal or account center and turn off auto‑renew or VIP auto‑billing. If you cannot locate the option, contact the platform’s support (or your card issuer) and request that they block further payments to this merchant.

How do I request a refund for a Jieyou in‑game purchase?

Refunds are typically handled through the platform where you made the purchase. If you paid via Apple or Google, submit a refund request through their official refund/help pages referencing the specific transaction. For web‑based purchases, look for a support or help link within the game portal or on jieyou.com and provide your user ID, server, character name, order number, and date of purchase. If you suspect fraud, contact your bank or card issuer immediately to dispute the charge instead of seeking a normal refund.

What are common amounts for charges from Jieyou or JIEYOU_VTB_ACCT?

Common amounts are usually small to moderate (for example, a few dollars up to the equivalent of larger bundle packages) reflecting purchases of game currency, starter packs, or limited‑time offers. Multiple similar amounts on the same day can occur if several packs were purchased in succession or if a player experimented with different bundles.

Can Jieyou place temporary authorization holds on my card?

Depending on the payment processor or platform used, you may see small temporary authorizations when adding a new card or initiating a payment. These holds are typically low‑value test charges used to verify that the card is valid and should disappear automatically within a few days. If a small pending amount remains for more than a week, contact your bank or the platform’s billing support to confirm whether it is a hold or a completed transaction.

How can I verify which account or game used my card with Jieyou?

Check the email inboxes associated with your app‑store and game accounts for purchase confirmations referencing the same date and amount as the card charge. Then log into the relevant game or portal and review your purchase or recharge history. If you still cannot identify the transaction, take a screenshot of the statement line and contact the platform’s or game’s customer support, providing your possible account emails, character names, and the last 4 digits of the charged card so they can search their logs.

What should I do if I don’t recognize any Jieyou games but have this charge?

If no one in your household recognizes playing Jieyou‑related games and you cannot match the charge to any app‑store receipt, treat it as potentially unauthorized. Immediately call the number on the back of your card to report the charge, request that your card be blocked or replaced if needed, and file a dispute. Ask your bank to investigate and provide any additional merchant information so they can reverse fraudulent transactions and prevent further charges.

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