About Jostens
Jostens is a well-known provider of school-related memorabilia and recognition products, including class rings, yearbooks, graduation caps and gowns, letter jackets, and custom jewelry. The company works closely with primary schools, high schools, and universities across the United States and internationally to create customized items that commemorate academic milestones, sports achievements, and other student accomplishments. Many purchases are made either directly through Jostens’ website, via school-coordinated order forms, or at in-person events organized at the school.
A charge from Jostens typically appears on a bank or credit card statement when a customer orders a yearbook, class ring, graduation announcements, caps and gowns, or related accessories. These charges may be one-time payments, installment plan payments (if offered for higher-ticket items like rings), or payments processed after a school submits a group order. In some cases, pre-orders or deposits for yearbooks or rings may result in an initial authorization or partial charge, followed by additional billing when the product is produced or shipped.
If you have questions about a Jostens charge, start by checking email confirmations from Jostens, school order forms, or your Jostens online account for order details and receipts. You can visit jostens.com and use the customer service/contact pages to look up an order by email or order number, or reach out via phone or online support. If you don’t recognize the charge, ask family members (especially students in your household) if they placed an order through their school, and then contact Jostens with the date, amount, and last four digits of the card used so they can locate the transaction and help resolve any issues, including adjustments, cancellations, or refunds where applicable.