KeepCup is an Australian company that designs and sells reusable coffee cups and drinkware aimed at reducing single-use waste, supplying both consumers and cafés worldwide.
KeepCup is an Australian design company based in Melbourne that creates reusable coffee cups, bottles and drinkware to reduce single‑use packaging waste. Their range includes lightweight plastic cups, tempered glass cups with cork or silicone bands, stainless steel insulated cups, and modular bottles in a variety of sizes and colors. KeepCup sells directly to consumers through keepcup.com and also supplies cafés, workplaces, and brands with bulk and custom‑printed cups for reuse programs and merchandising worldwide.
A KeepCup charge typically appears on your bank or card statement after you purchase products from keepcup.com, place a bulk or corporate order, or buy via a café or retailer that processes payments through KeepCup’s own online invoicing system. Most charges are one‑time payments for physical products, but you might also see multiple charges if you placed several separate orders (for example, for a team or different locations), paid shipping or customs separately, or had a failed payment that was re‑attempted. Some banks may show small temporary authorization holds when you first place your order or update a card, and international customers may see the charge converted from Australian dollars (AUD) to their local currency.
To verify the charge, start by searching your email for order confirmations or shipping emails from KeepCup or keepcup.com around the transaction date, and log into your KeepCup account (if you created one) to review order history and invoices. If the details still don’t match, contact KeepCup’s customer service via the Help or Contact section on keepcup.com with your full name, the last four digits of the card used, the exact charge amount, and date so they can locate the transaction. Many billing issues—such as duplicate orders, incorrect shipping fees, or address errors—can be resolved by requesting an order review, adjustment, or return according to their returns and warranty policies; KeepCup support can advise you on next steps and any applicable timeframes.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to KeepCup.
Why do I see a KeepCup charge on my statement if I only remember buying a cup in a café?
Some cafés and retailers use KeepCup’s online systems or invoicing for special orders, custom prints, or pre‑orders, so your bank statement may show KeepCup or keepcup.com rather than the café name. This can also happen if you ordered a specific size or color that was shipped to you rather than bought from stock in‑store. Check your email and receipts around the purchase date for any order or pickup confirmation mentioning KeepCup or custom drinkware.
Does KeepCup have subscriptions or recurring charges?
KeepCup primarily sells reusable cups and bottles as one‑time purchases and does not typically run consumer subscription plans like a monthly box. If you see repeat KeepCup charges, they are usually from placing multiple orders (for example, for gifts, workplace orders, or restocking a café) or from a standing purchasing arrangement for a business account. Review your order history on keepcup.com and any invoices sent to your email to confirm whether multiple orders were placed.
What are common KeepCup charge amounts, and why might my total be higher than expected?
Individual KeepCup products usually range roughly from the price of a single reusable cup up to higher amounts for stainless steel or bottle sets, with the total increasing when you add multiple items, custom printing, or bulk quantities. Your final charge can also include shipping, taxes, and, for some countries, duties or import fees collected at checkout. If you’re outside Australia, your bank may show a slightly different amount due to exchange rates and any foreign transaction fees.
Why is there a small pending or $1–$5 KeepCup charge on my card?
When you place an order, your bank may display a temporary authorization hold from KeepCup or keepcup.com to verify that your card is valid and has sufficient funds. This can appear as a small amount or as the order total in “pending” status. Authorization holds are normally released automatically by your bank within a few business days, leaving only the final settled transaction for the actual purchase.
How can I change or cancel a KeepCup order and avoid an unwanted charge?
Because orders are processed and packed quickly, changes or cancellations are only possible within a short window after you place the order. If you ordered in error, contact KeepCup customer service immediately via the Help or Contact page on keepcup.com with your order number and request a cancellation or change. If the order has already shipped, you may need to follow their returns process once it arrives instead of cancelling the charge.
How do I request a refund or return for a KeepCup purchase I see on my statement?
First, locate your order confirmation email or log into your KeepCup account to confirm the order number and items purchased. Then review the Returns or FAQ section on keepcup.com for current policy and time limits, and submit a request through their contact form, including photos if there’s a defect or damage. Approved refunds are usually processed back to the original payment method; the time it takes to appear depends on your bank or card provider.
Can KeepCup help me identify which order a specific charge relates to?
Yes. If you’re unsure which purchase a KeepCup charge corresponds to, contact their support team via the contact form on keepcup.com and provide the exact amount, date of charge, card type, and the last four digits of the card used. They can search their payment records, match the charge to an order or invoice, and share the order details, such as shipping address and products purchased, once they verify your identity.
What should I do if I don’t recognize a KeepCup charge and I think it might be fraudulent?
First, confirm that a family member, colleague, or your workplace did not place a KeepCup order using your card, as cups are often purchased for offices, teams, or events. If no one recognizes the transaction, contact KeepCup via keepcup.com with the charge details so they can check whether an order exists and, if appropriate, flag it. You should also notify your bank or card issuer promptly so they can investigate, block any further unauthorized use, and issue a new card if needed.