Kinguin

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Kinguin is an online marketplace that facilitates the buying and selling of digital game keys and software licenses for PC and console platforms.

Hong Kong
kinguin.net

About Kinguin

Kinguin is an online marketplace based in Hong Kong that specializes in digital game keys and software licenses for PC and console platforms. Through kinguin.net, users can purchase activation keys for Steam, Origin, Uplay, Battle.net, Xbox, PlayStation, and various software titles like Windows and Office. Kinguin itself does not usually own the inventory; instead, it connects independent sellers with buyers and offers optional Buyer Protection and premium membership benefits such as exclusive discounts and occasional giveaways.

A Kinguin charge may appear on your bank or card statement when you buy a game key, software license, in‑game item, or related digital product through kinguin.net. You might also see a recurring charge if you signed up for a Kinguin premium membership or another subscription-style service they offer. Small temporary authorizations can appear when you add or update a payment method, and the final amount may differ slightly due to currency conversion, regional pricing, VAT, or payment processor fees.

If you’re unsure about a Kinguin charge, start by checking your email for order confirmations from kinguin.net under any email address you might have used. Log into your Kinguin account (if you have one) and review your Order History and subscription settings for active or past purchases, premium memberships, or renewals. For unresolved questions, you can contact Kinguin support via their help center at support.kinguin.net, where you can submit a ticket or use live chat (when available); have your order number, transaction date, and the exact amount of the charge ready to speed up resolution. Common issues like duplicate charges, key activation problems, or unwanted renewals are typically handled through their ticket system and, where eligible, via their refund or dispute process.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Kinguin.

  1. DZ65LQILLCR Kinguin.net HKG

Frequently Asked Questions

Why do I see a charge from Kinguin or kinguin.net on my bank or card statement?

A charge from Kinguin usually means a purchase was made on kinguin.net for a digital game key, software license (such as Windows or Office), or in‑game item. The descriptor may appear as “KINGUIN,” “KINGUIN LIMITED,” or similar, and could also relate to optional Buyer Protection or a premium membership if you selected those during checkout. Check recent gaming or software purchases by you or family members who might have access to your card.

What are common Kinguin charge amounts and why do they vary so much?

Kinguin prices vary widely, from a few dollars for discounted indie or older titles to higher amounts for new AAA releases, software licenses, and bundles. You might also see small add‑on amounts for Kinguin Buyer Protection, taxes/VAT (depending on your region), or currency conversion if you’re charged in EUR or another foreign currency. Comparing the exact amount and date of the charge with your Kinguin order history or email receipts is the best way to match a specific transaction.

Does Kinguin have subscriptions or recurring charges, like Kinguin Premium?

Yes, Kinguin has offered a premium membership that renews automatically at the end of each billing period (for example, monthly or annually), typically at a few dollars or euros per month, though pricing can vary by promotion and region. If you signed up for a free trial or a discounted intro period, it may convert into a paid, recurring subscription unless cancelled in time. To check for active subscriptions, log in to your Kinguin account, go to your account settings or subscriptions section, and review any active premium or membership plans and their next billing dates.

How do I cancel a Kinguin Premium membership or stop recurring billing?

Log in to your account on kinguin.net and navigate to your Account or Profile settings, then look for a section labeled "Subscriptions," "Membership," or "Kinguin Premium." From there, you can disable auto‑renew or cancel the subscription so future billing stops at the end of the current term. If you can’t access your account or don’t see the option, contact Kinguin support via support.kinguin.net with the email address and payment details used so they can locate and cancel it for you.

How can I request a refund for a Kinguin charge or a key that doesn’t work?

To request a refund, go to support.kinguin.net, sign in, and open a ticket under the relevant order, explaining the issue (for example, key already used, wrong region, or accidental purchase). Kinguin’s ability to refund depends on the product type and whether the key has been viewed or redeemed, but they usually investigate activation problems and may offer a replacement key or refund if the seller is at fault. For double charges or unauthorized payments, contact both Kinguin support and your bank or card issuer promptly with your transaction details.

Why do I see a small or pending Kinguin charge that later disappears or changes amount?

Kinguin or its payment processors may place a small temporary authorization hold (often $1 or a small equivalent amount) when you add or verify a payment card, or when a transaction is being processed. This is not a final charge and should either disappear or be replaced by the final purchase amount within a few business days. If a pending amount remains unchanged for more than a week or posts as a completed transaction you don’t recognize, contact both your bank and Kinguin support with the date, time, and reference number.

How can I contact Kinguin about a charge I don’t recognize or an account I can’t access?

Visit support.kinguin.net and use the help center to submit a ticket; if possible, include the last four digits of the card, the exact charge amount, date, and any reference or order IDs from your bank statement. If you remember the email address you might have used on kinguin.net, mention that as well so they can search for matching orders or accounts. If you suspect unauthorized use of your card, also report it to your bank or card issuer immediately so they can secure your account and investigate the transaction.

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