Kitchen Warehouse

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Kitchen Warehouse is an Australian retailer and online store specializing in kitchenware, cookware, tableware, and home entertaining products.

Perth, Western Australia, Australia
kitchenwarehouse.com.au

About Kitchen Warehouse

Kitchen Warehouse is a large Australian kitchen and home entertaining retailer based in Perth, Western Australia, with stores across the country and a comprehensive online shop at kitchenwarehouse.com.au. They specialise in kitchenware, cookware, bakeware, knives, appliances, tableware, glassware, storage, and home entertaining products from both major global brands and everyday value ranges. Customers can shop in-store or online with options like delivery, click & collect, gift cards, and a loyalty program that offers member discounts and promotions.

A Kitchen Warehouse charge may appear on your bank or card statement after you make a purchase in one of their Australian stores or via their website. Online transactions may show as “KITCHEN WAREHOUSE,” “KITCHENWAREHOUSE.COM.AU,” or a similar variation, and in-store purchases will usually be associated with the specific store location (e.g., Perth, WA). Common scenarios include one-off in-store purchases, online orders, pre-orders, click & collect transactions, gift card purchases, or partial shipments where you’re billed as items are dispatched. You might also see temporary authorisation holds when you place an order or update your payment method, which usually drop off once the final payment is processed.

If you’re unsure about a Kitchen Warehouse charge, start by checking your email for order confirmations or receipts from kitchenwarehouse.com.au and review recent in-store purchases or click & collect orders. Log into your Kitchen Warehouse online account (if you created one) to view your order history, invoices, and payment details. For questions or disputes, contact their customer service team through the Help/Contact section on their website, where you’ll find a contact form, store phone numbers, and support details; have the transaction date, amount, and last four digits of the card ready. If you still can’t identify the charge, your bank or card issuer can help investigate, place a query on the transaction, or block further payments if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Kitchen Warehouse.

  1. KITCHEN WAREHOUSE NORTH FREMAN AU

Frequently Asked Questions

Why do I see a charge from KITCHEN WAREHOUSE or KITCHENWAREHOUSE.COM.AU on my statement?

This charge typically comes from a purchase made at a Kitchen Warehouse store in Australia or via their website, kitchenwarehouse.com.au. It may relate to cookware, appliances, tableware, or other kitchen products you recently bought in-store, online, or as a click & collect order. Check your email for a tax invoice or shipping confirmation that matches the amount and date of the charge.

Does Kitchen Warehouse have subscriptions or recurring charges?

Kitchen Warehouse primarily processes one-time retail purchases and does not commonly operate subscription or membership billing like streaming or subscription box services. If you see multiple charges over time, they are usually separate purchases (for example, multiple online orders, lay-by payments, or purchases on different days). Review your online account order history and any recent in-store visits to confirm each transaction.

Why was I charged twice or see both a pending and a completed Kitchen Warehouse transaction?

When you place an online order, your bank may first show a temporary authorisation hold to confirm your card, followed by the final captured payment when the order is processed. In most cases, the pending amount will automatically disappear within a few business days, leaving just the completed charge. If both charges remain posted after several days, contact Kitchen Warehouse support with your order number and a screenshot of the statement so they can investigate.

What are typical charge amounts from Kitchen Warehouse and can a single order be split into multiple charges?

Kitchen Warehouse transactions can range from small amounts (for utensils or accessories) to larger spends for cookware sets, appliances, or full kitchen upgrades. For some online orders, especially if items ship from different locations or at different times, you may see your total order split into multiple partial charges as items are dispatched. Check the invoice or order confirmation email to see how the total was broken down and compare each amount to the charges on your statement.

How can I get a receipt or tax invoice for a Kitchen Warehouse charge I don’t recognise?

If you ordered online, log into your account at kitchenwarehouse.com.au and go to your order history to download invoices and view payment details. For in-store purchases, check any paper receipts you may have or visit/call the store where you likely shopped, providing the date, approximate time, and last four digits of your card so they can attempt to locate the transaction. You can also use the contact form on their website to request a copy of your invoice by supplying the transaction details from your bank statement.

How do refunds and returns work for Kitchen Warehouse purchases?

Kitchen Warehouse offers returns in line with Australian Consumer Law and their store policy, which typically allows returns of unused items within a set period when accompanied by proof of purchase. Approved refunds for card payments are generally processed back to the original payment method, and it can take a few business days for your bank to show the credit. If you’re querying a specific refund amount or timing, contact customer service with your order or receipt number and the refund date given by staff.

Can I cancel or change an online order that resulted in this charge?

Online orders at Kitchen Warehouse are often processed quickly, so cancellations or changes are only sometimes possible before dispatch. If you need to change or cancel, contact their customer service team immediately using the details on kitchenwarehouse.com.au and provide your order number and correct contact details. If the order has already shipped, you may need to follow their returns process once the goods arrive to obtain an exchange or refund where eligible.

How do I contact Kitchen Warehouse about an unknown or incorrect charge?

Visit kitchenwarehouse.com.au and navigate to the Help, Contact, or Customer Service section to find their contact form and store contact details. Provide your full name, the exact amount, transaction date, last four digits of the card, and any order numbers or screenshots of the charge so they can locate it quickly. You can also contact or visit the nearest Kitchen Warehouse store if you believe the charge relates to an in-store purchase; if the issue remains unresolved, follow up with your bank for further investigation or to dispute the charge.

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