Koko Black

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Koko Black is an Australian premium chocolatier operating boutique chocolate shops and salons offering handcrafted chocolates, gifts, and drinks.

Melbourne, Victoria, Australia
kokoblack.com

About Koko Black

Koko Black is a premium Australian chocolatier founded in Melbourne, known for its handcrafted pralines, truffles, chocolate bars, hampers, and seasonal gift collections. The brand operates boutique chocolate salons and retail stores across Australia, as well as an online store at kokoblack.com offering delivery and click‑and‑collect. Their range includes boxed chocolates, individual pieces, hot chocolate and drinks in-store, and special collections for occasions such as Christmas, Easter, Valentine’s Day, and corporate gifting.

A Koko Black charge may appear on your bank or card statement after purchasing chocolates or drinks at one of their physical boutiques, buying gifts or hampers online, or ordering corporate or bulk gifts. Common scenarios include in‑store card payments, online orders placed at kokoblack.com, click‑and‑collect orders, eGift card purchases, and phone or corporate invoices processed through their payment system. Most charges are one‑off transactions; if you see a small temporary amount, it may be an authorization hold used to verify your card details, which should drop off after a few days.

If you’re unsure about a Koko Black charge, first check recent receipts, email order confirmations from kokoblack.com, and your online banking for the exact date and amount of the transaction. Look for gifts you may have ordered for others, seasonal purchases, or in‑store café visits. To resolve questions, contact Koko Black via the support or “Contact Us” section on kokoblack.com and provide the charge date, amount, and the last four digits of your card so they can locate the order; you can also visit or call the store where you believe you purchased. For billing issues such as duplicate charges, missing orders, or incorrect amounts, Koko Black’s customer service can usually verify the transaction, arrange replacements or adjustments, or advise if you should dispute the charge with your bank.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Koko Black.

  1. Koko Black Doncaster Doncaster AUS

Frequently Asked Questions

Why do I see a Koko Black charge on my card when I only visited the store once?

Koko Black transactions are typically one‑time charges for in‑store purchases, drinks from their chocolate salons, or online orders from kokoblack.com. If you see a single charge, it is most likely linked to a recent visit, gift purchase, or online order around that date. Check any paper receipts, email confirmations, or gift orders you placed for friends or family to match the amount and date.

Does Koko Black offer subscriptions or automatic recurring charges?

Koko Black primarily operates on one‑off purchases rather than ongoing consumer subscriptions, so most customers will not see recurring monthly charges. The main exception can be pre‑arranged corporate or regular gifting orders that a business or customer has scheduled directly with Koko Black. If you see repeated Koko Black charges, review any corporate, event, or standing gift orders you may have arranged and contact their support if you do not recognize them.

What are typical amounts I might see from a Koko Black transaction?

Common Koko Black charges can range from smaller amounts for individual chocolates or drinks (often tens of Australian dollars) to higher amounts for larger gift boxes or hampers (which can reach into the low hundreds of dollars). Online orders may also include shipping fees, which will be included in the single total charge. If an amount seems unusually high, review your order confirmation to see if multiple items, premium hampers, or delivery upgrades were included.

Why is there a small or duplicate Koko Black charge showing as pending?

You may see a small or seemingly duplicate Koko Black charge as a temporary authorization hold placed by your bank when you pay in‑store or online. This is used to verify that your card is valid and that funds are available; the hold should automatically reverse within a few business days and will not settle as an additional payment. If a pending hold remains on your account for more than 7–10 days, contact your bank and Koko Black with the transaction details so they can investigate.

How can I cancel or change a Koko Black online order after I’ve been charged?

Because many Koko Black products are perishable or made to order, there is a limited window to cancel or modify an online order once payment is processed. If you need to change the delivery address, delivery date, or contents of your order, use the contact form or customer service details on kokoblack.com as soon as possible with your order number and charge details. If your order has not yet been packed or dispatched, they may be able to update or cancel it; once shipped, changes are more restricted.

How do I request a refund or resolve an incorrect Koko Black charge?

If you believe you were overcharged, charged twice, or charged for an order you didn’t receive, gather your receipt or order confirmation and a screenshot of the charge from your bank statement. Then contact Koko Black via the support/contact section on kokoblack.com or by reaching out to the store you purchased from, providing the date, amount, and last four digits of your card. They can verify the transaction, and if an error is confirmed, they will usually process a refund or replacement in line with their returns and refunds policy; refund timing depends on your bank’s processing speed.

How can I contact Koko Black about a mystery charge on my statement?

Visit kokoblack.com and navigate to the “Contact Us” or customer service section to submit a query, including your full name, approximate date and amount of the charge, and the last four digits of the card used. You can also locate the phone number of the specific boutique you visited via the store locator and call them directly with your receipt or bank statement handy. Providing clear details helps them quickly look up your transaction and explain what the charge relates to.

Can I see past Koko Black orders to confirm what I was charged for?

If you created an account at kokoblack.com when you ordered, log in and check your order history to view past online purchases and corresponding totals. Email confirmations from Koko Black will also list each item, delivery fees, and the final amount charged to your card. For in‑store purchases, your paper receipt or digital receipt (if you opted for one) is the best record; if you’ve lost it, the store or customer service may still be able to locate your transaction using the time, date, amount, and card details.

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