Läderach is a Swiss premium chocolate manufacturer and retailer known for its fresh chocolate, pralines, and confectionery, including the House of Läderach visitor attraction in Bilten.
Läderach is a family‑owned Swiss chocolate company founded in 1962 that produces premium chocolate, pralines, truffles and other confectionery. The company manufactures its chocolate exclusively in Switzerland and operates its own network of branded chocolateries and the House of Läderach experience center in Bilten, where visitors can tour a chocolate museum, take classes, and shop for products.
A card descriptor like “Bilten HoL” is very likely referring to a transaction at the House of Läderach facility in Bilten, Switzerland, where “HoL” is commonly used as an abbreviation for “House of Läderach.” This charge could come from purchasing chocolate or gifts in the on‑site shop or café, paying for a chocolate course or factory tour, or buying tickets or experiences sold through the venue. Depending on the bank and terminal configuration, the location name (Bilten) and an abbreviation (HoL) may appear instead of the full brand name.
To verify a charge, cardholders should check their email for booking confirmations, receipts from an in‑person visit to House of Läderach in Bilten, or online account details if they booked an activity through a partner that clearly lists Läderach or House of Läderach. If the charge is still unclear, you can contact Läderach via the customer service details on their official website and provide the transaction date, amount, and the descriptor string from your statement. If you suspect fraud, report it promptly to your bank or card issuer so they can block the card and initiate a dispute if necessary.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Läderach.
Why does my statement show a charge from "Bilten HoL" instead of Läderach?
At the House of Läderach chocolate experience center in Bilten, Switzerland, payment terminals and booking systems sometimes use abbreviated identifiers such as "HoL" (House of Läderach) combined with the town name, so your bank may display the descriptor as "Bilten HoL" rather than the full Läderach brand name.
What types of purchases at House of Läderach in Bilten could result in a "Bilten HoL" charge?
Charges labeled "Bilten HoL" may come from buying chocolate or confectionery in the House of Läderach shop, paying for a chocolate course or guided factory tour, purchases in the on‑site café, or tickets and experiences booked for the Bilten location.
How can I confirm that a "Bilten HoL" charge is from my visit to House of Läderach?
Compare the transaction date and amount on your card statement with receipts from your visit to House of Läderach in Bilten, check your email for booking confirmations listing Läderach or House of Läderach, and review your travel itinerary for that day. If they match, the charge is likely legitimate.
Does Läderach use any kind of preauthorization or temporary holds at House of Läderach?
Like many merchants, Läderach or its payment processor may place a small temporary authorization hold when you use a card—for example, when paying for tickets or at the café. These holds generally drop off automatically within a few days and are replaced by the final posted amount, which may still appear under a descriptor like "Bilten HoL."
How do I request a refund for a purchase made at House of Läderach in Bilten?
If you believe you were incorrectly charged, start by contacting Läderach using the customer service contact form or phone number listed on laderach.com and provide your receipt, booking confirmation, and the card statement details for the "Bilten HoL" charge. For online‑booked activities, you may also need to follow the cancellation or refund policy specified in your confirmation email.
How can I contact Läderach about a billing question related to a "Bilten HoL" transaction?
Visit laderach.com and navigate to the contact or customer service section, where you’ll find email and phone contact details. When you reach out, include your full name, the last four digits of your card, the transaction date and amount, and the descriptor "Bilten HoL" so their team can locate the payment in their system.
Can a "Bilten HoL" charge be recurring or subscription‑based?
Läderach’s House of Läderach in Bilten is primarily an experience center and retail shop, so most "Bilten HoL" charges are one‑time purchases for chocolate, tickets, or tours rather than recurring subscriptions. If you see multiple similar charges, review your receipts to see if they correspond to separate visits or purchases and contact Läderach or your bank if anything looks suspicious.
What should I do if I don’t recognize the "Bilten HoL" charge at all?
First, check whether anyone in your household traveled to or visited Bilten or House of Läderach around the transaction date. If no one recognizes the purchase, contact your card issuer immediately to report an unrecognized charge; they can block the card, investigate the transaction, and guide you through disputing it if necessary.