Launch Gift Cards is a technology and payments provider for the closed‑loop gift card industry, powering branded B2C and B2B e‑commerce programs (including bulk Uber and DoorDash gift cards) across multiple countries and currencies.
Owned by TDS Gift Cards (a division of Ziff Davis)
About Launch Gift Cards
Launch Gift Cards is a financial technology and payments provider specializing in closed‑loop gift card programs for major consumer brands. Based in Minneapolis, Minnesota, the company powers branded e‑commerce gift card stores and bulk ordering platforms in multiple countries and currencies. Launch Gift Cards works primarily behind the scenes for well‑known brands (for example, powering bulk or corporate gift card programs for merchants like Uber and DoorDash), handling the secure issuance, activation, and delivery of both digital and physical gift cards for business and consumer use.
A Launch Gift Cards charge may appear on your bank or card statement when you purchase a gift card through an online portal they operate, participate in a corporate rewards or employee incentive program, or buy bulk gift cards for business purposes. The descriptor might reference "LAUNCH GIFTCARDS", "LAUNCH GIFTCARDS MINNEAPOLIS" or a combination of the brand name (such as a restaurant, retailer, or delivery service) plus Launch. Charges can be one‑time purchases, recurring orders set up by a business account, or temporary authorization holds when a card is verified or an order is being processed in a different currency.
If you’re unsure about a Launch Gift Cards charge, start by checking your recent email for gift card purchase confirmations or codes, including corporate reward emails or gifts you may have sent or received. Log into the brand’s gift card portal (for example, the Uber or DoorDash gift card site) and review recent orders, or ask your employer or program administrator if you receive company‑funded gift cards. For billing questions, visit launchgiftcards.com and use their contact or support options with your full name, the last four digits of the card charged, charge date, and amount; they can help identify the originating brand program, confirm whether the transaction is valid, and guide you through disputes, refunds, or cancellations where applicable.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Launch Gift Cards.
Why do I see a charge from Launch Gift Cards if I bought an Uber or DoorDash gift card?
Launch Gift Cards operates the backend payment and fulfillment systems for many branded gift card stores, including bulk and corporate programs for merchants like Uber and DoorDash. Even if you placed the order on Uber’s or DoorDash’s website, the actual processing may be handled by Launch Gift Cards, so the transaction descriptor on your statement can show their name instead of, or in addition to, the brand’s name.
What are the typical amounts for Launch Gift Cards charges?
Launch Gift Cards charges usually match the face value of the gift card(s) you purchased, such as $10, $25, $50, $100, or larger amounts for bulk or corporate orders. In some programs there may be taxes, service charges, or currency conversion costs added by the issuing brand or payment provider, so the final amount may differ slightly from the card’s face value. If the amount doesn’t match any gift card order you recognize, contact Launch Gift Cards support through launchgiftcards.com for a detailed transaction lookup.
Why is there a small or duplicate pending charge from Launch Gift Cards on my account?
When you place an order or update your payment method, Launch Gift Cards (or its payment partners) may place a temporary authorization hold to verify that your card is valid and has available funds. These holds can appear as small amounts or as a duplicate pending charge and are usually reversed automatically within a few business days and never settle as finalized transactions. If a pending authorization remains more than 7 business days, contact your bank or card issuer first, then reach out to Launch Gift Cards with the transaction details.
How do I cancel or change a gift card order processed by Launch Gift Cards?
Because gift cards are often delivered instantly and can be used immediately, many programs treat delivered codes as non‑cancelable once they’ve been sent or activated. If your order is still pending or was sent to the wrong email address, visit the brand’s gift card site where you placed the order or check your confirmation email for a manage‑order or support link. You can also go to launchgiftcards.com and use their contact options; provide your order number and email address so they can see if the order can be modified, reissued, or canceled under the specific brand’s policies.
How do I request a refund for a Launch Gift Cards charge I don’t recognize?
First, search your email (including spam/junk folders) for gift card receipts or codes around the charge date, and ask family members or colleagues who might have used your payment method. If you still don’t recognize the transaction, go to launchgiftcards.com and reach out to support with the date, amount, and the statement descriptor as it appears on your account. They can help confirm which brand program initiated the charge, whether the gift card has been used, and, if it appears unauthorized, guide you on next steps—which may include working with your bank to dispute the transaction.
How can I contact Launch Gift Cards about a billing or account issue?
To get help with a Launch Gift Cards charge, start at launchgiftcards.com and look for a Support, Contact, or Help link; from there you can typically submit a ticket or contact form including your billing details and a description of the issue. Many brand‑specific gift card portals powered by Launch also include a direct support link in the order confirmation email, which routes your request to the correct program team. For security reasons, avoid sending full card numbers by email—only share the last four digits and the exact transaction amount and date.
Can I pause or stop recurring Launch Gift Cards orders for my business or team?
If you have a corporate or bulk ordering account that automatically sends gift cards (for example, monthly employee rewards or customer incentives), recurring schedules are usually managed from your business portal’s settings or funding page. Log into the brand or corporate gift card platform you use and look for options to pause, edit, or cancel scheduled orders. If you can’t find these settings, contact the program’s account manager or use the support link on launchgiftcards.com so they can identify your organization’s account and update or disable the recurring orders.
What should I do if I was charged by Launch Gift Cards but never received my gift card email?
Start by checking all email folders (including spam and promotions) for messages from the brand you bought from and from Launch Gift Cards around the purchase time. If you still don’t see the delivery, confirm that you entered your email address correctly at checkout and verify that the charge isn’t still pending. Then, contact support through the gift card site you used or via launchgiftcards.com, providing proof of payment and your correct email address so they can resend the gift card or help recover your code if it’s still unused.
This merchant is in the Financial Services category