LIBRO

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LIBRO is an Austrian retail chain specializing in books, stationery, school supplies, media, and small electronics. The "FIL.5413" suffix likely refers to a specific store branch (Filiale) in Austria.

Wiener Neudorf, Austria
libro.at
Owned by MTH Retail Group Holding GmbH

About LIBRO

LIBRO is a well-known Austrian retail chain that focuses on books, stationery, school and office supplies, media (such as DVDs, games, and music), gift items, and smaller consumer electronics and accessories. With numerous branches across Austria, LIBRO caters especially to students and families looking for school materials, writing instruments, notebooks, textbooks, and popular media products. Many stores also offer prepaid cards, phone credit, and gift cards.

A charge labeled “LIBRO FIL.5413” on your card statement most likely comes from a purchase made in a specific LIBRO branch, with “FIL.5413” indicating the store (Filiale) number. This would typically be a one-time, in-store purchase of school supplies, books, gifts, or media items. It could also reflect a purchase made on behalf of someone else (for example, a family member using your card) or a click-and-collect order where you paid in-store.

If you do not recognize the charge, start by checking any recent receipts from LIBRO, your email confirmations (if you used a loyalty account or click-and-collect), and whether another family member may have used your card. To resolve questions, you can contact the specific store where you shopped (store details are usually on the receipt) or reach out to LIBRO’s customer service via their website. Having the transaction date, amount, and the “FIL.5413” reference handy will help them locate the purchase. If you still suspect unauthorized use, contact your card issuer to dispute the transaction and secure your card.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to LIBRO.

  1. LIBRO FIL.5413

Frequently Asked Questions

What does the “FIL.5413” part of the LIBRO charge mean?

“FIL.5413” is very likely an abbreviation for “Filiale 5413,” indicating the specific LIBRO branch where the purchase was made. The number helps LIBRO and your bank identify which store processed the transaction.

What types of purchases typically result in a LIBRO card charge?

LIBRO charges commonly come from buying school supplies, books, stationery, gift items, games, DVDs, or small electronics and accessories in one of their Austrian stores. The transaction amount usually matches the total shown on your in-store or click-and-collect receipt.

How can I get a copy of a receipt for my LIBRO purchase?

If you need a receipt copy, contact the LIBRO store where you made the purchase and provide the transaction date, amount, and, if possible, the last digits of your card and the branch number (e.g., FIL.5413). Some branches may also locate purchases via loyalty accounts if you used one at checkout.

Can I return or get a refund for an item purchased at LIBRO?

Refunds and returns at LIBRO follow their store policy, which typically allows returns within a set period if items are unused and you present the original receipt. Go back to the same branch shown on your receipt or contact customer service via libro.at to ask about their current return conditions and any exclusions (e.g., opened software or media).

Why do I see a small or temporary LIBRO amount as ‘pending’ on my card?

Some banks temporarily show a pending authorization when you pay at the terminal in LIBRO. This is a hold to confirm your card is valid. It should automatically update to the final purchase amount or disappear within a few days, depending on your bank’s processing time.

How can I contact LIBRO about a charge I don’t recognize?

Visit libro.at to find contact details for customer service or the store locator to identify the branch corresponding to your charge. Provide the transaction date, exact amount, and the descriptor (including FIL.5413) so they can search their system for the matching transaction.

Does LIBRO offer online orders that could appear on my statement like an in-store charge?

LIBRO primarily operates physical branches, but if you used services such as click-and-collect or paid in-store for an order, the charge may appear like a standard branch transaction (with a “FIL.” store indicator). Check any online confirmations and see whether you selected in-store payment or pickup.

What should I do if a LIBRO refund has not appeared on my card yet?

Refunds processed by a LIBRO store can take several business days to appear on your card, depending on your bank. If it’s been more than 7–10 days, contact the branch that issued the refund with your refund slip or receipt, and then check with your card issuer to verify whether a credit from LIBRO is pending.

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