Liquorland

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Liquorland is an Australian retail chain of liquor stores selling beer, wine, spirits and other alcoholic beverages through a nationwide network of bottle shops and online ordering.

Hawthorn East, Victoria, Australia
liquorland.com.au
Owned by Coles Group

About Liquorland

Liquorland is a major Australian retail liquor chain owned by Coles Group, headquartered in Hawthorn East, Victoria. It operates hundreds of bottle shops across Australia and an online store at liquorland.com.au. Liquorland sells a wide range of alcoholic beverages including beer, wine, spirits, premixed drinks, and ciders, as well as some non-alcoholic alternatives, mixers, and gift packs. Customers can shop in-store, order online for delivery, or use Click & Collect from participating Coles and Liquorland locations. Many purchases can be linked with the Flybuys loyalty program to earn or redeem points.

A Liquorland charge may appear on your bank or card statement after you make a purchase in one of their physical stores or through their website. Online orders are typically charged at the time your order is confirmed, though you may first see a temporary authorization hold before the final amount settles. In-store purchases may appear as "LIQUORLAND", "LIQUORLAND ONLINE", "COLES LIQUOR" or a similar descriptor, sometimes with the store location or suburb included. You might also see recurring or repeated charges if you place regular orders, subscribe to a wine case or mixed-pack promotion, or if a back-ordered item is processed separately. Gift cards purchased from or redeemed at Liquorland can also generate a card transaction, and preauthorizations or adjustments can appear if your order changes (for example, out-of-stock substitutions).

If you’re unsure about a Liquorland charge, start by checking recent email receipts from liquorland.com.au and any paper receipts from in-store purchases, as well as your Flybuys account activity if you scan it when you shop. Log in to your online Liquorland account to review your order history, including Click & Collect and delivery orders. For further help, you can contact Liquorland customer service via the help section on liquorland.com.au, where you’ll find web forms, live chat (during business hours), and phone contact details through Coles Group customer care. If a charge looks incorrect, ask Liquorland to confirm the order number, date, store location, and items purchased; if they can’t locate a matching transaction or you suspect fraud, contact your bank or card issuer to dispute the charge or request a card replacement.

Bank Statement Variations

8 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Liquorland.

  1. L/LAND QLD 8560 INALA AUS
  2. LIQUORLAND 3548 ST MARYS AUS
  3. LIQUORLAND 3638 GLEBE AUS
  4. LIQUORLAND 3734 BENDIGO AUS
  5. LIQUORLAND 3787 WANTIRNA STH AUS
  6. LIQUORLAND 3791 HEIDELBERG AUS
  7. LIQUORLAND 3845 MELBOURNE AUS
  8. LIQUORLAND 6647 CABOOLTURE AUS

Frequently Asked Questions

Why did I get a Liquorland charge on my card when I ordered online?

When you place an order on liquorland.com.au (for delivery or Click & Collect), Liquorland places a charge on your card once the order is confirmed. In some cases you may first see a temporary authorization hold, followed by the final settled charge once your order is picked and packed. If items are unavailable or substituted, the final amount may differ slightly from the initial authorization.

Why does my statement show ‘COLES LIQUOR’ or a suburb name instead of just ‘Liquorland’?

Liquorland is part of Coles Group, and some banks display the trading entity or store setup name, such as "COLES LIQUOR", "LIQUORLAND ONLINE HAWTHORN EAST" or a specific store suburb. These all refer to purchases processed through Liquorland or its parent company. Check the date and location on your statement against where and when you last shopped for alcohol to confirm the transaction.

Does Liquorland have subscriptions or recurring wine deliveries that could cause repeated charges?

Liquorland occasionally runs ongoing wine case offers or promotional packs that you can reorder, but it does not typically operate automatic monthly subscriptions in the same way as some wine clubs. Repeated Liquorland charges are usually from separate orders you’ve placed, including Click & Collect or last-minute in-store top-ups. If you’re seeing repeated charges you don’t recognize, log into your Liquorland online account and your email to see if multiple orders were submitted, then contact customer service if needed.

What are common Liquorland charge amounts and why do they vary?

Liquorland transactions can range from small amounts (around $10–$20 for a single bottle or a few beers) up to larger totals ($100+ for mixed cases, spirits, or big-event purchases). Online orders may include delivery fees or discounts from promotions, Flybuys redemptions, or voucher codes, so the final bank charge may not match the shelf total you recall. Always compare your statement amount with your order confirmation email or printed receipt to understand price differences.

Why do I see a small pending Liquorland charge or an amount that later changed?

Small or slightly different pending charges are usually authorization holds placed by Liquorland or your bank to confirm your card is valid, especially for online orders. Once your order is finalized (after substitutions or quantity changes), the hold is released and replaced with the final amount, which can be higher or lower than the initial authorization. Authorization holds should disappear from your statement within a few business days; if they don’t, contact your bank.

How can I cancel or modify a Liquorland online order to avoid being charged?

Once an online order is submitted at liquorland.com.au, it begins processing quickly, so cancellations or changes are time-sensitive. If you need to cancel or modify your order, go to your order history when logged in and check if the order is still editable, or use the contact details in your order confirmation email to reach Liquorland or Coles customer care as soon as possible. If the order has already been picked or dispatched, it may be too late to cancel, but customer service can advise on your options.

How do I request a refund or dispute a Liquorland charge?

For issues like being charged twice, incorrect items, damaged products, or overcharging, first contact the Liquorland store you purchased from or the online support team via the Help/Contact section of liquorland.com.au. Provide your receipt or order number, the last four digits of the card, and the exact transaction amount and date so they can locate the payment. If Liquorland confirms an error, they can process a refund back to your original payment method; if you can’t resolve the issue with them, contact your bank to dispute the charge.

How can I confirm which Liquorland purchase a statement charge relates to?

Match the charge date and amount on your bank statement with email receipts from liquorland.com.au, your Liquorland account order history, and any paper receipts from in-store visits. If you use Flybuys, you can also check your Flybuys activity for a record of recent Liquorland transactions. If you still can’t identify the purchase, contact Liquorland support with the date, amount, and merchant descriptor from your statement so they can search their system for the matching transaction.

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