Live taxi is an Australian taxi payments provider that supplies EFTPOS terminals and payment processing services for taxi drivers and fleets, handling card and digital payments for taxi fares.
Live Taxi is an Australian taxi payments provider based in Sydney that supplies EFTPOS terminals and payment processing services to taxi drivers, operators, and fleets. Instead of operating the taxis themselves, Live Taxi focuses on the payment side of the trip, enabling drivers to accept card, contactless, and digital wallet payments quickly and securely. When you tap or insert your card in a Live Taxi terminal at the end of a ride, the transaction is processed through Live Taxi’s systems, which then pass the funds on to the driver or operator.
A Live Taxi charge typically appears on your bank or card statement after you pay for a taxi fare in Australia using a card or mobile wallet in a cab that uses a Live Taxi terminal. The description may include terms such as “LIVE TAXI,” “LIVETAXI SYDNEY,” or similar wording, sometimes along with a city or taxi ID. Charges can relate to standard metered fares, booking fees, service or card surcharges, tolls, or airport charges. You may also see temporary authorization holds (for example, a small test amount or a rounded pre‑authorization) when you first present your card, which later adjust to the final fare or disappear once the transaction is completed.
If you don’t recognize a Live Taxi charge, start by thinking back to any taxi trips you’ve taken in the last few days and check any receipts left in the vehicle, text confirmations, or email receipts if you requested one from the driver. Compare the date, time, and amount on your statement with recent taxi journeys, including late-night or airport trips. For unresolved questions, you can contact Live Taxi via the support details on their website at livetaxi.com.au with the transaction date, exact amount, and the last 4 digits of your card so they can investigate. If you suspect an error or unauthorized use and can’t resolve it directly, contact your bank or card issuer promptly to dispute the transaction or request a chargeback.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Live taxi.
Why do I see a charge from Live Taxi on my bank or card statement?
A Live Taxi charge usually appears when you pay for a taxi fare in Australia using a card or digital wallet in a cab that uses a Live Taxi EFTPOS terminal. The charge can include the metered fare plus any applicable extras such as tolls, booking fees, airport charges, or card surcharges processed through Live Taxi’s payment system. The transaction descriptor may show as “LIVE TAXI” or a similar variant, often with an Australian location. If the date and amount roughly match a recent taxi trip, this is most likely the source of the charge.
Why is my Live Taxi charge higher than the fare I remember seeing on the meter?
The final amount processed through Live Taxi can be higher than the base metered fare because it may include tolls, airport or rank fees, booking fees, and a card payment surcharge where applicable under local regulations. Some fleets also add late-night or public holiday surcharges that the driver should disclose to you. Check your printed or digital receipt, which should itemize these amounts. If you believe a fee was added in error, contact the taxi company first, then Live Taxi support with your receipt details if it remains unresolved.
What are common Live Taxi charge amounts or patterns I might see?
Live Taxi charges usually match typical Australian taxi fares, such as round amounts like AUD $15–$40 for city trips or higher for airport or long-distance rides. It’s common to see non-rounded amounts (for example, $23.47) that reflect metered distances and tolls, and a separate small amount may briefly appear as a pending authorization. Multiple Live Taxi transactions on the same day can occur if you took more than one taxi using Live Taxi terminals or split fares across cards. Always compare the date, time, and approximate trip length to confirm the charge.
Why do I see a small or duplicate Live Taxi charge or a pending amount that later disappears?
Live Taxi, like many payment processors, may place a temporary authorization hold on your card to verify it before finalizing the fare. This can appear as a small test amount (often just a few dollars) or as a rounded pre‑authorization that later adjusts to the exact fare. These authorizations are not final charges and should either drop off or be replaced by the completed transaction within a few business days, depending on your bank. If a pending hold remains or appears to have been captured twice, contact your bank and Live Taxi support with screenshots of the charges.
How can I get a receipt or verify the details of a Live Taxi transaction?
If you paid using a Live Taxi terminal, the driver can print a receipt at the end of the trip or provide a digital receipt if they offer that option. If you didn’t receive a receipt, note the date, approximate time, pickup/drop-off locations, and the last 4 digits of your card, then contact the taxi company or Live Taxi via the contact form on livetaxi.com.au to request a copy. They can typically confirm the fare amount, time, terminal ID, and any included surcharges. Your bank statement, combined with this information, can help you confirm the legitimacy of the charge.
Can I cancel or reverse a Live Taxi payment after the trip has ended?
Once a fare has been processed through a Live Taxi terminal and approved by your bank, it generally cannot be cancelled on the spot, but it can be refunded or adjusted by the driver, taxi operator, or Live Taxi support if there was an error. If you were overcharged or charged in duplicate, first contact the taxi company or driver with your receipt and trip details to request a correction. If that’s not possible, contact Live Taxi through their website with the transaction information so they can review it. For suspected fraud or unauthorized use, notify your bank or card issuer immediately to block your card and lodge a dispute.
How do I request a refund or dispute an incorrect Live Taxi charge?
Start by reviewing your receipt and confirming the fare, tolls, and surcharges against your memory of the trip. If you still believe the charge is wrong, contact the taxi company listed on the receipt, or, if unavailable, reach out to Live Taxi via livetaxi.com.au with the transaction date, amount, card type, and any supporting documentation. Live Taxi can investigate the transaction with the driver or fleet and advise whether a refund or adjustment is appropriate. If you cannot resolve the issue directly, contact your bank or card issuer to dispute the charge under their chargeback process.
How can I contact Live Taxi about a charge I don’t recognize?
Visit livetaxi.com.au and use the contact or support section to submit an inquiry, including the exact amount, transaction date, and the first and last digits (not the full number) of the card that was charged. Providing your name, contact details, and any screenshots of the statement line will help them locate the transaction more quickly. Avoid sending full card numbers or sensitive PIN information. If your bank offers a secure messaging system, you can also share Live Taxi’s response there when working through a dispute.
This merchant is in the Financial Services category