Love Tea

Retail86% confidence

Love Tea is an Australian company that blends and sells organic, fairly traded specialty teas and herbal infusions through online retail and wholesale channels.

Geelong, Victoria, Australia
lovetea.com.au

About Love Tea

Love Tea is an Australian-owned company based in Geelong, Victoria, that blends and sells organic, fairly traded specialty teas and herbal infusions. They focus on high-quality ingredients, sustainable sourcing, and minimal, environmentally conscious packaging. Love Tea products are available as loose-leaf teas and biodegradable pyramid tea bags, and are sold through their online store (lovetea.com.au) as well as through cafés, health food shops, and other wholesale partners across Australia and in some international markets.

A Love Tea charge may appear on your bank or card statement when you purchase tea, teaware, or gift products through their online store, or when you buy directly from them at an event, pop-up, or market using a card terminal. The transaction description often includes wording such as “LOVE TEA,” “LOVE TEA GEELONG,” or “LOVETEA.COM.AU,” and will typically be billed in Australian dollars (AUD). You might also see Love Tea on your statement if you set up a recurring or repeat order (for example, choosing to have your favourite products delivered on a regular schedule), paid for a gift order for someone else, or if a small temporary authorization hold was placed to verify your card details.

If you do not immediately recognize a Love Tea charge, start by checking your email for order confirmations or digital receipts from lovetea.com.au, including your spam or promotions folders. Log into your account on their website (if you created one) to review your order history, check for any repeat orders you may have scheduled, or view invoices. For questions about a specific transaction, use the contact options listed on the “Contact” or “Customer Service” page at lovetea.com.au, providing the date, amount, and last four digits of the card used; they can confirm what was purchased and by whom. Common billing issues—such as duplicate charges, address errors, or needing to update or cancel a repeat order—are usually resolved by contacting Love Tea support promptly and, if needed, also speaking with your bank about any disputed or unauthorized transactions.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Love Tea.

  1. SQ *LOVE TEA - WHOLESA South Geelong AUS
  2. SQ *LOVE TEA - WHOLESALE 1800595310 AU

Frequently Asked Questions

Why do I see a Love Tea charge on my statement in Australian dollars (AUD)?

Love Tea is based in Geelong, Victoria, Australia, and processes payments for online orders in Australian dollars (AUD), even if you are shopping from another country. Your bank or card issuer may convert this amount into your local currency, which can make the final figure appear slightly different from what you expected. Check your email receipt from lovetea.com.au to see the original AUD amount and compare it with your statement.

What are typical Love Tea charge amounts and how are they calculated?

Most single-product purchases from Love Tea are modest amounts, often in the range of roughly AUD $10–$30 per item, depending on the blend and pack size, with the total order value increasing if you buy multiple products or teaware. Your final charge usually includes product prices plus shipping, and in some cases taxes or duties depending on your country. You can see an exact breakdown of costs at checkout on lovetea.com.au and in the order confirmation email sent after payment.

Could this be a recurring or subscription-style order from Love Tea?

A Love Tea charge may recur if you set up a repeat order or opted to have certain products delivered on a regular schedule at checkout. These recurring orders are typically billed on the date each shipment is processed, using the payment method you saved. Log into your account on lovetea.com.au (or check your guest checkout emails) to see if you have any active repeat orders and adjust, pause, or cancel them if you no longer want ongoing deliveries.

How do I cancel or change an upcoming Love Tea order or repeat delivery?

If you placed an order and it has not yet been packed or shipped, contact Love Tea as soon as possible via the contact details on lovetea.com.au with your order number and request a change or cancellation. For any repeat or scheduled orders, log into your online account (if applicable) to update your delivery frequency, payment method, or to cancel future shipments. If the order has already been dispatched, you may need to follow their returns or exchange process instead, as outlined on their website.

How do I request a refund or report a duplicate/incorrect Love Tea charge?

Start by locating your order confirmation email or invoice from lovetea.com.au and confirming whether the amount and number of charges match your purchase. If you see a duplicate, unexpected, or incorrect amount, contact Love Tea through the support or contact page on their website and include your name, order number, date and amount charged, and the last four digits of the card used. They can investigate issues such as accidental double billing, incorrect totals, or order errors, and advise you on refunds or replacements in line with their policy and Australian consumer law. For clearly unauthorized transactions, also notify your bank or card issuer immediately.

Why do I see a small or $0 Love Tea charge that later disappeared?

Some banks show a small temporary authorization (sometimes $0 or a very low amount in AUD) when your card is first verified by an online store like Love Tea. This is not an actual sale, but a hold used to confirm that your card is valid, and it normally drops off your statement within a few business days. Your final order total will appear as a separate, full transaction once your purchase is processed.

I don’t remember buying from lovetea.com.au, could this be a gift or someone else’s purchase?

It’s possible the charge relates to a gift order you placed for someone else, or a purchase made by a household member or colleague using a card you share. Check with family members or anyone who might have access to your card, and search your email (and any shared email addresses) for receipts from Love Tea or lovetea.com.au. If no one recognizes the purchase, contact Love Tea with the transaction details so they can look up the order, and then speak with your bank if you suspect unauthorized use.

How can I contact Love Tea about a charge I don’t recognize?

Visit lovetea.com.au and go to their “Contact” or “Customer Service” page for the most current email address and contact form. When you reach out, include the date and exact amount of the charge, the name on the card, and the last four digits of the card number, but never send full card details over email. Providing this information helps their team quickly identify the related order, clarify what was purchased, and advise you on refunds, cancellations, or any next steps.

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