Masary

Financial Services95% confidence

Masary is an Egyptian electronic payments company that provides smart payment services, bill payments, and collections through a large network of POS terminals, web, and mobile channels.

Cairo, Egypt
e-masary.com
Owned by Basata Holding for Financial Payments S.A.E.

About Masary

Masary is an electronic payment facilitator and aggregator based in Egypt, offering smart payment services across a nationwide network of tens of thousands of payment points. It enables consumers and businesses to pay utility bills, telecom services, education fees, governmental services, and more through POS terminals, web portals, and mobile applications. Masary positions itself as a leading e-payment gateway in Egypt, focusing on real‑time transaction processing and easy integration with banks, billers, and external platforms. ([e-masary.yolasite.com](https://e-masary.yolasite.com/?utm_source=openai))

A Masary charge on a card statement typically relates to paying a bill, topping up mobile phone credit or internet packages, repaying installments, making government-related payments, or using Masary as the payment rail behind a partner service (such as a finance or telecom provider). In some cases, Masary processes collections on behalf of third parties, so the descriptor may show only “MASARY” or “MASARY/BASATA” even though the underlying transaction was for another brand, such as a microfinance or installment provider. ([contact.eg](https://contact.eg/en/payment-channels?utm_source=openai))

To verify a Masary-related charge, customers can cross‑check recent cashless payments and receipts, especially bill payments or recharges made at small retail shops, kiosks, or via apps that support Masary. Receipts at physical outlets often show the Masary logo or terminal ID, and online payments may be documented via SMS or email confirmations. If there is any doubt, cardholders can contact Masary customer service using the hotline or email listed on their official site, providing the transaction date, amount, and the last four digits of the card so Masary or the issuing bank can trace the transaction and, if needed, initiate a dispute or refund investigation. ([e-masary.yolasite.com](https://e-masary.yolasite.com/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Masary.

  1. MASARY

Frequently Asked Questions

Why do I see a charge from MASARY on my card statement?

A MASARY descriptor usually indicates you used Masary’s network to pay a bill, recharge a mobile line or internet service, pay installments, or complete another e‑payment through a POS terminal, kiosk, or partner app that relies on Masary as the payment processor.

Could a MASARY charge be linked to another company like my microfinance or telecom provider?

Yes. Masary often handles collections for partners such as telecom operators, utilities, and microfinance or installment providers, so the charge may appear as MASARY even though the underlying service is, for example, a loan installment or mobile bill with another brand.

How can I confirm what a specific MASARY transaction was for?

Check any recent receipts or SMS/app confirmations for bill payments, mobile top‑ups, or installments around the same date and amount. You can also ask your bank for the full merchant descriptor, then contact Masary customer service with the transaction details for tracing.

Does Masary use small test or authorization amounts that might appear as unexpected charges?

Some Masary-powered payments may involve temporary authorization holds when a card is validated. These amounts usually match or are close to the final payment and should either convert to a completed transaction or automatically drop off within a few business days if not captured.

How do I get a refund for a mistaken or duplicated Masary payment?

Start by contacting the original service provider (such as the utility, telecom, or merchant) with your receipt or transaction ID. If they confirm an error, they can request a reversal through Masary. If you cannot resolve it with the merchant, contact your card‑issuing bank and provide all documentation to open a dispute.

How can I contact Masary about a billing question or terminal issue?

You can reach Masary via the customer service hotline published on their official site, or by email using the support addresses listed there. When you contact them, include the transaction date, amount, terminal location (if known), and the last four digits of your card to help them locate the payment. ([e-masary.yolasite.com](https://e-masary.yolasite.com/?utm_source=openai))

Are Masary payments recurring or subscription-based by default?

Most Masary transactions are one‑off payments such as bill settlements or mobile top‑ups. However, if your underlying service (for example, an installment plan or subscription with a partner company) is recurring, you may see regular MASARY-related charges until that service is fully paid or cancelled with the original provider.

What should I do if I don’t recognize any services that might use Masary?

First, check with family members who might share your card or wallet, as Masary is widely used at small shops and kiosks. If no one recognizes the payment, ask your bank for more transaction details and then contact Masary or file a fraud/dispute claim with your bank to investigate and, if appropriate, reverse the charge.

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