Matchrella Limited

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Matchrella Limited is a mobile and online game publisher and platform operator best known for titles like Hollywood Crush and Hollywood Merge. The company runs the Matchrella Game Platform, which hosts casual, fashion- and story-driven games for a global audience.

Hong Kong
Owned by VoyagerOne Dist. LTD.

About Matchrella Limited

Matchrella Limited is a game developer and publisher that focuses on casual, story-rich mobile and online games, including titles like Hollywood Crush and Hollywood Merge. Its Matchrella Game Platform promotes fashion-focused match-3 and merge games where players customize outfits, build in‑game studios, and progress through narrative storylines set in glamorous environments such as Hollywood. The company operates globally and distributes its games through app stores and its own web properties.

A charge labeled “Matchrella” or “Matchrella Singapore” on a card statement is most likely related to in‑game purchases (such as outfits, gems, or other virtual currency), premium content, or other digital goods bought inside one of Matchrella’s games or via its game platform. These charges may appear under the Matchrella brand name rather than the specific game title. In some cases, you might also see small authorization holds when you first add a card or attempt a new purchase, which should reverse automatically if the transaction fails.

If you do not recognize a Matchrella charge, first check any Matchrella‑published games installed on your or your family’s devices and review in‑app purchase histories under the relevant Apple, Google, or other platform accounts that may be linked to your card. You can also look for emails or receipts associated with the app store account. To resolve billing questions or request help, use the support or contact links provided on Matchrella’s official website or within the individual game’s settings. If you still suspect unauthorized use, contact your card issuer to dispute the charge and consider restricting in‑app purchases on your devices.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Matchrella Limited.

  1. Matchrella Singapore

Frequently Asked Questions

Why do I see a charge from Matchrella or Matchrella Singapore on my card statement?

This charge is typically for in‑game purchases or digital content bought in one of Matchrella’s games (such as Hollywood Crush or Hollywood Merge) or via the Matchrella Game Platform. Although the transaction may have been initiated inside a specific game or app store, the billing descriptor often shows the Matchrella brand name and may include a regional tag like “Singapore” based on the processing location.

Is Matchrella a subscription service or are charges one‑time purchases?

Most Matchrella‑related charges are one‑time in‑app purchases for virtual items or premium content. Some games may offer recurring bundles or passes, but these should be clearly labeled in the app store purchase flow. You can review active subscriptions in your Apple App Store, Google Play, or other platform account settings to see if any Matchrella‑related products are set to renew automatically.

How can I cancel a recurring Matchrella game subscription or pass?

If you purchased a recurring bundle, VIP pass, or subscription tied to a Matchrella game, you must cancel it through the platform where you bought it (for example, the Apple App Store or Google Play Store). Go to your account’s subscriptions section, locate the relevant game or subscription entry, and select the option to cancel. Access to premium features usually continues until the current billing period ends.

How do I request a refund for a Matchrella game purchase?

Refunds for Matchrella games are generally handled by the platform where the purchase was made, such as Apple’s App Store, Google Play, or another marketplace. Visit that platform’s purchase history or refund request page, select the specific Matchrella purchase, and follow the prompts. If you encounter technical or billing issues specific to the game, you can also contact Matchrella via the support links on matchrella.com or within the game settings for additional assistance.

Why do I see a small temporary charge or pending amount from Matchrella on my statement?

Small temporary or low‑value charges from Matchrella can be authorization holds used by payment processors or app stores to verify that your card is valid before completing a purchase. These holds usually disappear automatically within a few days and are not finalized payments. If a hold remains for more than a week, contact your card issuer to verify its status.

How can I verify which Matchrella game or account made this purchase?

Check the in‑app purchase history within each Matchrella game installed on your devices and compare the date and amount to your statement. Then review the purchase history in the associated Apple, Google, or other platform account that uses your card. Often the game’s settings or support section will list your user ID, which you can provide to Matchrella support through their official site if you need them to look up specific transactions.

What should I do if I suspect a Matchrella charge is fraudulent?

If no one with access to your devices recognizes the Matchrella charge, first change passwords for your app store or gaming accounts and enable additional security like two‑factor authentication. Then contact your card issuer to report the potentially unauthorized transaction and follow their dispute process. You can also reach out to Matchrella via their official website with any relevant transaction details so they can investigate from their side.

How can I contact Matchrella about a billing or game issue?

You can reach Matchrella by using the support or contact options provided on matchrella.com or through the help/support section inside the specific game (such as Hollywood Crush). These channels typically allow you to submit a ticket with your user ID, device information, and transaction details so the team can assist with billing questions, technical problems, or account issues.

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