McLuck

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McLuck is an online social sweepstakes casino that offers free‑to‑play casino‑style games using a dual‑currency system of Gold Coins and Sweepstakes Coins.

Douglas, Isle of Man
mcluck.com
Owned by B-Two Operations Limited

About McLuck

McLuck is a social sweepstakes casino available in much of the United States and some other markets, offering online slots, live dealer–style games, and other casino‑style titles that are played for entertainment rather than traditional real‑money wagering. Players primarily use virtual currencies called Gold Coins (GC) for fun play, while Sweepstakes Coins (SC) can be obtained through promotions or as a bonus with certain purchases and may be eligible for redemption for cash or prizes where legally permitted. The site and brand are owned and operated by B‑Two Operations Limited, based in the Isle of Man.

A charge like “PNM*McLck” for around $29.99 is typically associated with purchasing Gold Coin packages or similar in‑app or in‑site credit bundles through McLuck’s online store. Packages commonly include a large number of Gold Coins plus a smaller amount of promotional Sweepstakes Coins, with widely advertised examples such as 50,000 Gold Coins + 25 SC for $9.99 or 120,000 Gold Coins + 60 SC for $19.99, along with other higher‑priced offers and ongoing reload promotions. Because McLuck markets itself as “no purchase necessary,” some users may have played for free initially and then later made a one‑time or repeat purchase of additional Gold Coins, which is what usually appears on card statements.

To verify a McLuck charge, users should first log into their account at mcluck.com and review their purchase history and email receipts tied to their registered email address. The company maintains a help center and support portal where customers can submit billing or account tickets if they do not recognize a transaction, need to question duplicate charges, or want to inquire about a refund or chargeback. If a payment dispute or chargeback is initiated with a bank, McLuck’s terms note that accounts may be suspended while the issue is investigated, so contacting McLuck support promptly—before escalating to the card issuer—can help clarify what was purchased, by which account, and what options exist for refunds or account closure.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to McLuck.

  1. 09/04/2026 Purchase Original Sale PNM*McLck US Santa Clara 06 95054 US -$29.99

Frequently Asked Questions

Why do I see a charge labeled “PNM*McLck” or “McLck US” on my card statement?

This descriptor typically refers to a purchase of Gold Coins (and associated bonus Sweepstakes Coins) made on McLuck’s social casino platform. Log into your McLuck account at mcluck.com using the email associated with your card and check the Purchase or Transaction History section and your email receipts for a matching date and amount.

What are common purchase amounts for McLuck, and could $29.99 be one of them?

McLuck sells a variety of Gold Coin bundles, such as offers around $9.99, $19.99 and higher tiers that include larger quantities of Gold Coins plus bonus Sweepstakes Coins. A $29.99 charge would be consistent with mid‑tier promotional or reload packages, so if you see that amount, it likely corresponds to one of these coin packages bought via the McLuck store.

How do I cancel future purchases or stop my card from being charged by McLuck?

McLuck generally does not operate on automatic monthly subscriptions; purchases are usually one‑time coin buys initiated by the player. To prevent further charges, avoid buying additional Gold Coins, remove or update your saved payment method in your McLuck account settings, and consider enabling extra card security features (such as transaction alerts or virtual cards) with your bank. If someone else has access to your device or account, change your McLuck password and enable any available security measures.

Can I get a refund for a McLuck Gold Coin purchase I didn’t mean to make?

Refunds for Gold Coin purchases are not guaranteed and are handled case‑by‑case under McLuck’s terms of service. If you believe a purchase was made in error or without your authorization, contact McLuck support immediately through their Help Center at support.mcluck.com with details of the transaction (date, amount, last four digits of your card). You may also contact your bank to dispute unauthorized charges, but doing so can lead to account suspension while McLuck investigates.

Why is my McLuck account locked after I disputed or charged back a payment?

McLuck’s terms state that if one or more Gold Coin purchases are subject to a chargeback or payment dispute, the associated customer account may be suspended while the matter is reviewed. This is to prevent further play or redemptions while the payment issue is unresolved. To restore access, you’ll need to work with both your bank and McLuck support, providing any requested documentation so they can complete their review.

How can I contact McLuck about a billing or charge question?

You can contact McLuck through their online Help Center at support.mcluck.com, where you can browse billing and account FAQs and submit a support request. Include your full name, registered email, approximate date and amount of the charge, and any screenshots of your statement so they can quickly locate your transaction. Responses are typically delivered via email to the address linked to your account.

Could this McLuck charge be from someone else in my household using my card?

Yes. Because McLuck is easily accessible via web and mobile browsers, another person with access to your device and card details could have made a Gold Coin purchase under their McLuck account. Check with household members, look for McLuck confirmation emails in all shared email inboxes, and review device browser histories. If you confirm the purchase was unauthorized, contact both McLuck support and your card issuer.

Does McLuck place small temporary authorization holds on my card?

In some cases, payment processors may place temporary authorization holds (for example, small $0 or $1 checks or slightly higher pending amounts) when you add or use a card on McLuck. These authorizations verify that the card is valid and are typically reversed by your bank within a few days, separate from the final Gold Coin purchase amount that posts to your account.

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