Medeor

Financial Services82% confidence

Medeor is a healthcare-focused payment solutions provider that offers integrated EFTPOS and payment processing systems for medical practices, pharmacies, and other healthcare providers across Australia and New Zealand.

Auckland, New Zealand
medeorpayments.com.au
Owned by Banyan Software, Inc.

About Medeor

Medeor is a specialised healthcare payment solutions provider operating across Australia and New Zealand, with offices in Auckland, New Zealand and Melbourne, Australia. It partners with medical centres, pharmacies, allied health practices, specialists and hospitals to provide integrated EFTPOS terminals and online payment tools that plug directly into the clinical and practice-management software those providers already use. Medeor is a registered Financial Services Provider and complies with PCI-DSS data security standards, and it is part of Banyan Software, a global software group focused on vertical-market solutions.([medeorpayments.com.au](https://medeorpayments.com.au/about-us?utm_source=openai))

A Medeor charge typically appears on your bank or card statement when you pay a healthcare provider that uses Medeor to process its payments. This can include in-person payments via a Medeor EFTPOS terminal, online payments made through a Medeor “Pay by Link” page, pre-authorised hospital or clinic charges (for example, to cover variable ancillary costs) or part‑payment/instalment arrangements set up by your healthcare provider.([medeorpayments.co.nz](https://medeorpayments.co.nz/products?utm_source=openai)) The description on your statement may show as MEDEOR, MEDEOR PAYMENTS, or a combination of your clinic/hospital name and Medeor, and may relate to a single consultation, multiple outstanding invoices paid together, or an automatic payment towards your medical account.

If you’re unsure about a Medeor charge, start by checking recent visits or invoices from your GP, pharmacy, specialist, allied health provider or hospital, including any online “Outstanding Invoices” or payment links you’ve recently used. Many practices using Medeor email a receipt automatically when you pay online; search your email (including spam) for your clinic’s name or “Medeor” to locate it.([medeorpayments.co.nz](https://medeorpayments.co.nz/products?utm_source=openai)) If you still have questions, contact the healthcare provider listed on the invoice first—they can see exactly what was charged and when, and can arrange corrections or refunds if needed. For technical payment issues or if your practice directs you to Medeor, you can email Medeor support at support@medeorpayments.com; have your payment date, amount, last four digits of your card and provider name ready so the charge can be located quickly.([medeorpayments.com.au](https://medeorpayments.com.au/contact-us?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Medeor.

  1. Medeor Z Software Southbank AU

Frequently Asked Questions

Why do I see a charge from Medeor on my card when I only visited my doctor or pharmacy?

Medeor provides the payment technology used by many medical centres, pharmacies, allied health providers, specialists and hospitals across Australia and New Zealand. When you tap your card on a Medeor EFTPOS terminal or pay an invoice through a Medeor Pay by Link page, the transaction is processed by Medeor even though the money is going to your healthcare provider.([medeorpayments.co.nz](https://medeorpayments.co.nz/products?utm_source=openai)) Your statement may therefore show MEDEOR or MEDEOR PAYMENTS alongside, or instead of, the practice or hospital name.

Does Medeor offer subscriptions or recurring billing, and could this be why I’m seeing regular charges?

Medeor itself does not sell consumer subscriptions like a streaming service, but it does enable your healthcare provider to set up part‑payments, interest‑free instalments and automated payment reminders for outstanding medical invoices.([medeorpayments.co.nz](https://medeorpayments.co.nz/products?utm_source=openai)) If you see regular Medeor charges (for example weekly or monthly), it may be an agreed payment plan for previous visits, repeat prescriptions, or family account balances through your practice. Check with your clinic’s reception or accounts team to confirm whether a payment plan has been set up on your account.

Why is the Medeor amount slightly higher than my consultation fee—was a surcharge added?

Some healthcare providers choose to pass on card processing costs as a surcharge when using Medeor EFTPOS or Medeor Pay by Link, while others absorb those fees themselves. Their surcharge policy and rate (for example a percentage added to Visa/Mastercard payments) is set by the clinic or hospital, not by Medeor directly, and may be shown on signage at reception or on the payment page.([medeorpayments.co.nz](https://medeorpayments.co.nz/products?utm_source=openai)) If your charge is a little higher than expected, compare it to your receipt or invoice breakdown, and contact the practice’s accounts team if you believe the surcharge has been applied incorrectly.

What is a Medeor ‘Pay by Link’ charge and how can I verify it?

Medeor Pay by Link lets your healthcare provider send you a secure payment link by SMS or email so you can pay some or all outstanding invoices online using a Visa or Mastercard debit or credit card.([medeorpayments.co.nz](https://medeorpayments.co.nz/products?utm_source=openai)) To verify a charge, search your emails or text messages for a recent payment link from your clinic, then check the amounts and invoices shown on that ‘Outstanding Invoices’ webpage against the date and amount on your bank statement. You can also request a copy of the receipt from your practice, which will list Medeor as the payment processor.

Can Medeor place pre-authorisation holds or pending charges on my card for hospital or clinic visits?

Yes. For some hospital or day-surgery admissions, Medeor allows providers to pre-authorise your card to cover variable ancillary costs such as private room surcharges or additional services.([medeorpayments.com.au](https://medeorpayments.com.au/solutions/hospital?utm_source=openai)) In these cases you may first see a pending Medeor transaction for a higher amount, with the final posted charge adjusted once your actual costs are known. If a pre-authorisation appears to have remained on your card after discharge, contact the hospital’s billing office so they can confirm release or completion of the hold.

How do I get a copy of my receipt or invoice for a Medeor payment?

If you paid online through a Medeor Pay by Link page, there is an option on the payment screen to receive a receipt by email, which is enabled by default and sends the receipt to the account holder’s email address.([medtechglobal.com](https://medtechglobal.com/nz/patient-medeor-faq/?utm_source=openai)) For in‑person terminal payments, your healthcare provider can reprint a receipt or issue a copy from their practice-management system. Contact the clinic, pharmacy or hospital you paid (not Medeor first) with your payment date and amount, and they can locate the transaction and resend the receipt.

How can I dispute a Medeor charge, request a correction, or ask for a refund?

Because Medeor processes payments on behalf of healthcare providers, refunds and billing corrections must be approved and initiated by the clinic, pharmacy, or hospital that provided your care. If you believe you were overcharged, billed twice, or charged in error, contact that provider’s reception or accounts team and ask them to review the Medeor transaction in their system. Once they process a refund through Medeor (for example via their Medeor terminal or online portal), the credit will appear back on your card according to your bank’s normal processing times.([medeorpayments.co.nz](https://medeorpayments.co.nz/products?utm_source=openai)) If you cannot identify the provider linked to the charge, your bank may be able to supply the merchant descriptor or you can email Medeor at support@medeorpayments.com with the full charge details for investigation.([medeorpayments.com.au](https://medeorpayments.com.au/contact-us?utm_source=openai))

How do I stop future Medeor charges or change a payment arrangement linked to my account?

To stop or change recurring Medeor payments—such as instalment plans, automatic top‑ups of your medical account, or scheduled payments for family members—you need to contact the healthcare provider that set up the arrangement, as they control the schedule and amounts. Medeor simply executes the payment instructions configured in their system.([medeorpayments.co.nz](https://medeorpayments.co.nz/products?utm_source=openai)) Ask the practice to cancel or adjust the payment plan and request written confirmation; you can also monitor your bank or card statements over the following cycles to ensure no further Medeor transactions are being debited.

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