Memento Personalized Gifts

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Memento Personalized Gifts is a Cyprus-based retail shop and online store specializing in customizable gifts, keepsakes, and printed items. They personalize products such as acrylic photo panels, mugs, magnets, lamps, and wooden gifts for a variety of occasions.

Limassol, Cyprus
memento.com.cy
Owned by Elab Ltd

About Memento Personalized Gifts

Memento Personalized Gifts is a retail brand in Cyprus that focuses on customized and photo-based gifts. Operating a physical store inside MyMall Limassol and an online shop at memento.com.cy, the business offers a wide range of personalized products including acrylic LED lamps, photo panels, mugs, fridge magnets, wooden items, office accessories, and other keepsakes that can be printed with customer-supplied photos, artwork, logos, or messages. The company is operated by Elab Ltd, a Limassol-based entity, and markets itself around the idea of creating unique, personal mementos rather than generic souvenirs.

A charge from “memento nicosia cy” with merchant category code 5734 (computer software stores) can still plausibly be this business, even though its primary physical location is in Limassol and its core activity is personalized gifts rather than pure software. Card statements sometimes show the acquiring bank or processing hub’s city (often Nicosia for Cyprus-based processing) rather than the store’s actual town, and MCC assignments are not always a perfect match to the underlying retail category. In this scenario, the charge is likely for a one‑time online order or in‑store purchase of personalized gifts, possibly appearing as a recurring or repeated charge if you placed multiple similar orders over time or if your bank grouped several transactions together.

If you’re unsure about the charge, first check your email for order confirmations from Memento (search for “memento.com.cy” or “Memento Personalized Gifts”) and review any recent online purchases of customized items, photo gifts, or engraved products. You can also log into their website to review order history if you created an account. If the transaction still doesn’t look familiar, contact Memento directly via the phone number or email listed on their site, referencing the transaction date, amount, and the last four digits of your card. When speaking with them or your bank, ask whether there are multiple transactions, any pending authorizations, or adjustments that could explain what appears as a recurring or duplicate charge. If the charge is unauthorized, your card issuer can help dispute it and block further use of your card details.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Memento Personalized Gifts.

  1. memento nicosia cy recurring charge on debit card merchant code 5734

Frequently Asked Questions

Why does my statement show a charge from “Memento Nicosia CY” if the shop is in Limassol?

Card processors sometimes display the city where the acquiring bank or processing center is registered, which for many Cyprus merchants is Nicosia, even if the actual shop is in another city like Limassol. The descriptor can therefore read “Memento Nicosia CY” while still referring to Memento Personalized Gifts in MyMall Limassol or to an online purchase from memento.com.cy.

What kinds of purchases typically result in a charge from Memento Personalized Gifts?

Charges usually come from buying customized items such as acrylic photo panels, LED table lamps, printed mugs, wooden plaques, magnets, or other personalized gifts ordered either in person at MyMall Limassol or online through memento.com.cy. The amount will generally match the total for a specific order, including VAT and any shipping fees.

Can Memento Personalized Gifts charges appear as recurring or repeat transactions?

Memento primarily processes one‑off retail purchases, not classic monthly subscriptions. However, charges can look recurring if you place several similar orders over a short period (for example, repeated photo gifts for events) or if the original payment was adjusted or retried due to a card-authorization issue. If you see repeated charges you don’t recognize, contact both Memento and your bank to clarify whether they are distinct orders or duplicates.

How can I cancel an order or change a personalized item after being charged?

Because Memento produces custom items to order, cancellations or changes are time‑sensitive. If you need to modify or cancel an order, contact them as soon as possible using the email or phone number listed on memento.com.cy, providing your order number and details of the requested change. If production has already started, they may not be able to fully cancel the order, but they may advise on partial refunds or adjustments depending on their current policy.

How do I request a refund or resolve a billing issue with Memento Personalized Gifts?

Start by locating your order confirmation email or invoice from Memento and verifying the items and total charged. If there is an error—such as being billed twice, an incorrect amount, or a product issue—email or call Memento using the contacts on memento.com.cy with your order number, transaction date, amount, and photos of any product defects. If you cannot resolve it directly or suspect fraud, contact your card issuer to dispute the charge.

What are typical charge amounts I might see from Memento Personalized Gifts?

Individual personalized items such as magnets, small acrylic gifts, or mugs tend to be relatively low-ticket purchases (often in the €10–€30 range), while more complex items like large photo panels, LED lamps, or multi-item gift orders can total €30–€80 or more. If your statement shows a charge roughly matching a recent custom-gift order in that range, it is likely from Memento.

Does Memento Personalized Gifts place temporary authorization holds on my card?

Like most card-accepting retailers, Memento’s payment processor may place a temporary authorization hold when you submit your card details online or in-store to verify funds. This hold can appear as a pending transaction and may differ slightly from the final settled amount if exchange rates, VAT calculations, or discounts change at checkout. Authorization-only entries should fall off your statement automatically within a few days if they are not completed.

How can I verify that a Memento charge is legitimate and not fraudulent?

To verify legitimacy, match the transaction date and amount to any Memento orders in your email or account history, confirm that a family member did not use your card for a gift purchase, and check whether the descriptor includes recognizable terms like “Memento” or “memento.com.cy.” If you still don’t recognize it, contact Memento with the transaction details to see if they can locate an order under your name or card. If no matching order is found, immediately report the transaction to your bank and request a card replacement to prevent further unauthorized use.

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