Mercedes-Benz Financial Services USA LLC

Financial Services96% confidence

Mercedes-Benz Financial Services USA LLC is the captive finance arm of Mercedes-Benz in the United States, providing leasing, financing, insurance, and investment products such as First Class Demand Notes for Mercedes-Benz customers and dealers. The charge with phone number 866-242-0120 is typically associated with payments or transactions processed through its First Class Demand Notes or vehicle finance platforms.

Farmington Hills, Michigan, United States
mbfs.com
Owned by Mercedes-Benz Group AG

About Mercedes-Benz Financial Services USA LLC

Mercedes-Benz Financial Services USA LLC (often shortened to MBFS) is the captive financial services company for Mercedes-Benz passenger cars, SUVs, and vans in the United States. It offers retail loans, leases, balloon financing, and related insurance products to individuals and businesses, and also provides wholesale financing to Mercedes-Benz dealers. In addition, MBFS sponsors the First Class Demand Notes investment program, which allows eligible investors to hold interest-bearing demand notes linked to Mercedes-Benz Financial Services.([mbusa.com](https://www.mbusa.com/content/mb-nafta/en_us/financial-services/frequently-asked-questions/glossary.html?utm_source=openai))

A charge labeled "MBFS" or "MBFS.COM" combined with the phone number 866-242-0120 commonly appears when a customer makes a payment or transaction related to Mercedes-Benz Financial Services, including auto loan or lease payments and activity within the First Class Demand Notes program. Documentation for First Class Demand Notes specifically lists 1‑866‑242‑0120 as the customer service and automated phone system number for accessing and managing note investments, and references online access via eaccountservices.com/mbfs, which aligns with the merchant descriptor on card and bank statements.([firstclassdemandnotes.com](https://firstclassdemandnotes.com/faqs?utm_source=openai))

If you have questions about this charge, first log in to your MBFS online account at mbfs.com or, for First Class Demand Notes, through the eAccount Services portal, and review your recent payment history and transaction details. Confirm the amount against your Mercedes-Benz lease or loan statement, or your Demand Notes confirmation, and check for any scheduled Auto Pay, recurring redemptions, or one-time phone or online payments made around the posting date. If something looks incorrect, contact Mercedes-Benz Financial Services using the phone number on your billing statement or the 866‑242‑0120 customer service line, and have your account or note number, vehicle VIN (if applicable), and recent payment receipts available to help them research and resolve the issue.([mbusa.com](https://www.mbusa.com/content/mb-nafta/en_us/financial-services/frequently-asked-questions/glossary.html?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Mercedes-Benz Financial Services USA LLC.

  1. Card Purchase 06/11 Mbfs 866-2420120 TX Card 5962

Frequently Asked Questions

What is the MBFS or MBFS.COM charge with phone number 866-242-0120 on my card statement?

This descriptor typically indicates a payment or transaction processed by Mercedes-Benz Financial Services USA LLC. The specific phone number 1-866-242-0120 is used for the First Class Demand Notes automated system and customer service line, and may appear for Demand Note investments, online or phone payments toward a Mercedes-Benz lease or loan, or related financial transactions. Check your MBFS or First Class Demand Notes account for payments around the transaction date.([firstclassdemandnotes.com](https://firstclassdemandnotes.com/faqs?utm_source=openai))

Could this MBFS charge be related to my Mercedes-Benz lease or auto loan payment?

Yes. MBFS processes monthly payments for Mercedes-Benz leases and retail finance contracts, including Auto Pay, online bill pay, credit card or debit card payments, and phone payments. If you have an active Mercedes-Benz Financial Services account, compare the charge date and amount to your regular payment schedule or any recent payoff, late fee, or miscellaneous fee you may have authorized.([mbusa.com](https://www.mbusa.com/content/mb-nafta/en_us/financial-services/frequently-asked-questions/glossary.html?utm_source=openai))

How do I verify a charge related to First Class Demand Notes?

To verify a First Class Demand Notes charge, log in to your Demand Notes account at the eAccount Services site referenced in your program materials (eaccountservices.com/mbfs), then review the recent investment and redemption activity, including any automated recurring transfers. You can also call 1-866-242-0120 during business hours to speak with the Demand Notes service team and ask them to confirm the transaction against your note number.([firstclassdemandnotes.com](https://firstclassdemandnotes.com/faqs?utm_source=openai))

Why do I see multiple small MBFS or MBFS.COM transactions on my account?

Multiple smaller MBFS transactions can occur if you scheduled more than one partial payment, if a First Class Demand Notes redemption or investment was split into several transfers, or if the system retried a payment after a failed or reversed attempt. Review your MBFS payment history and any Demand Notes transaction confirmations; if amounts or dates do not match, contact MBFS customer service so they can trace the individual transaction IDs.([verify.firstclassdemandnotes.com](https://verify.firstclassdemandnotes.com/file/doc/private-placement-memorandum.pdf?utm_source=openai))

How can I change or cancel Auto Pay or recurring transactions with Mercedes-Benz Financial Services?

To change or cancel Auto Pay on a Mercedes-Benz lease or loan, sign in at mbfs.com or the My MBFS app, go to your account’s payment settings, and modify or disable Auto Pay before your next due date. For First Class Demand Notes, log in through eAccount Services and adjust or cancel any scheduled recurring investments or redemptions; you can also request assistance by calling 1-866-242-0120 during business hours.([mbusa.com](https://www.mbusa.com/content/mb-nafta/en_us/financial-services/frequently-asked-questions/glossary.html?utm_source=openai))

How do I request a refund or dispute a charge from MBFS?

Start by confirming the charge in your MBFS online account or Demand Notes portal and verifying it is not a scheduled payment, tax or fee, or a lease-end charge. If you still believe it is incorrect, contact Mercedes-Benz Financial Services by phone using the number on your statement (often 1-866-242-0120 or 1-800-654-6222) and request an explanation or adjustment. Keep notes of dates, representatives, and any reference numbers; if the issue remains unresolved, you may also submit a written dispute or work with your bank or card issuer to open a formal billing dispute.([bbb.org](https://www.bbb.org/us/tx/fort-worth/profile/consumer-finance-companies/mercedes-benz-financial-services-usa-llc-0825-97092612?utm_source=openai))

Can an MBFS charge be a temporary authorization hold?

In some cases, when you make a payment by debit or credit card through MBFS or its payment processors, you might see a temporary authorization hold before the final payment posts. This can occur with online, phone, or third-party processed card payments and should drop off automatically within a few days, leaving only the final settled amount. If a hold remains longer than your bank’s standard timeframe, contact both your bank and MBFS to confirm the status of the transaction.([group.mercedes-benz.com](https://group.mercedes-benz.com/dokumente/investoren/abs/usa/mbart-2021-1-prospectus.pdf?utm_source=openai))

How can I contact Mercedes-Benz Financial Services if I don’t recognize this MBFS charge?

If you do not recognize the MBFS charge, gather your statement showing the transaction, then contact Mercedes-Benz Financial Services using the customer service number printed on your lease or loan statement or the MBFS website (commonly 1-800-654-6222 for general accounts or 1-866-242-0120 for First Class Demand Notes). You can also log into mbfs.com to send a secure message. Ask them to search by your name, account or note number, and the exact amount and date of the charge so they can identify it.([bbb.org](https://www.bbb.org/us/tx/fort-worth/profile/consumer-finance-companies/mercedes-benz-financial-services-usa-llc-0825-97092612?utm_source=openai))

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