Question 1

Why was I charged by Mojang Studios or MICROSOFT*MOJANG this month?

Accepted Answer

This is most commonly a recurring monthly payment for a Minecraft Realms or Realms Plus subscription linked to your Microsoft or Minecraft account. Realms (for you and 2 friends) is typically around US$3.99/month, while Realms Plus (for up to 10 players and a content catalog) is usually around US$7.99/month, though prices vary by region and platform. Check your subscription list at account.microsoft.com/services or in-game under the Realms menu to confirm active subscriptions that match the charge.

Question 2

What are common Mojang/Minecraft charge amounts I might see on my statement?

Accepted Answer

Typical Mojang/Minecraft-related amounts (in USD, subject to change and regional pricing) include: Minecraft: Java & Bedrock Edition for PC around US$29.99 as a one-time purchase, mobile/console versions generally between US$6.99–$29.99, and Realms subscriptions roughly US$3.99 or US$7.99 per month. Minecoin packs and Marketplace content can range from a few dollars to larger bundles (for example, $2–$50) depending on the package. If you see multiple similar amounts, you may have bought content on more than one platform or for more than one account.

Question 3

Why do I see a small or duplicate Mojang/Minecraft charge (like $1 or a very low amount)?

Accepted Answer

Small amounts such as $0–$1 are usually temporary authorization holds placed by the payment processor or store (Microsoft Store, App Store, Google Play, etc.) to verify your card when you add or update it. These holds are not actual purchases and should disappear or reverse automatically within a few business days. If the small charge remains after a week or more, contact your bank and check the billing history in the store where you manage your Minecraft purchases.

Question 4

How do I cancel a Minecraft Realms or Realms Plus subscription to stop future Mojang charges?

Accepted Answer

If you purchased Realms through a Microsoft account on PC, Xbox, or Bedrock Edition, go to account.microsoft.com/services, sign in, find the Minecraft Realms or Realms Plus subscription, and select “Manage” then “Cancel subscription.” For purchases on mobile or consoles through a platform store (Google Play, Apple App Store, Nintendo eShop, PlayStation Store, etc.), cancel it in that store’s subscriptions section. Your Realm will remain active until the end of the already paid billing period, and you will not be charged again unless you reactivate.

Question 5

How can I request a refund for a Mojang/Minecraft charge I don’t recognize or no longer want?

Accepted Answer

Refunds are typically handled by the store where you bought the game or subscription, not directly by Mojang. For Microsoft Store/Xbox purchases, go to account.microsoft.com/billing > Order history, select the Minecraft-related order, and use the refund request option if available. For App Store, Google Play, Nintendo, or PlayStation purchases, visit that store’s support or refund page and submit a request following their policies and time limits. If you need help identifying the purchase, contact Minecraft Support at help.minecraft.net with your order details and statement screenshot (redacting sensitive information).

Question 6

The Mojang charge doesn’t match any purchases on my main account—could it be from another profile or child account?

Accepted Answer

Yes, Minecraft purchases are often made from child, secondary, or console-specific accounts that use the same payment method. Check all Microsoft/Xbox, PlayStation Network, Nintendo, Apple ID, and Google accounts in your household for Minecraft, Realms, or Marketplace purchases on the date of the charge. If you confirm that someone else in your household made the purchase, you may want to add parental controls, require password/approval for purchases, or remove the card from accounts you don’t want to use for payments.

Question 7

How do I contact Mojang/Minecraft Support about a billing issue or suspicious charge?

Accepted Answer

Go to help.minecraft.net and click “Contact Us” or “Submit a request,” then choose the topic related to billing or purchases. Provide as much detail as possible: date and amount of the charge, country/region, last four digits of the card, any order IDs from Microsoft Store or other platforms, and the exact descriptor shown on your bank statement. Mojang does not offer phone support; responses are sent by email, so monitor your inbox (and spam folder) for updates.

Question 8

Why was I charged twice for Minecraft or Realms after reinstalling or switching devices?

Accepted Answer

If you bought Minecraft or a Realms subscription on one platform (for example, Microsoft Store/Xbox) and then purchased it again on another (such as Nintendo Switch, PlayStation, or a different mobile app store), each platform treats it as a separate purchase, which can look like duplicate charges. Before buying again, check your existing entitlements in the store’s library or in your Microsoft/Mojang account to see if you already own the game or have an active subscription. If you accidentally purchased a second time on a different platform, request a refund through that platform’s refund process as soon as possible.

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