My Family Planner

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My Family Planner is an Australian, family-owned online store that sells magnetic planners, calendars, and organisational tools designed to help families manage weekly, monthly, and meal planning at home.

Australia
myfamilyweeklyplanner.com.au

About My Family Planner

My Family Planner is an Australian, family-owned online store specialising in magnetic planners, calendars, and organisational tools designed for busy households. Their product range typically includes weekly and monthly magnetic planners for the fridge, meal planning boards, chore charts for kids, family command centres, and accessories such as markers and magnets. All products are designed to be practical, reusable, and visually clear, helping families coordinate school, work, activities, and meals in one central place. Orders are placed online through their website, myfamilyweeklyplanner.com.au, and shipped throughout Australia (and sometimes internationally, where available).

A charge from "MY FAMILY PLANNER", "MYFAMILYWEEKLYPLANNER.COM.AU", or similar may appear on your bank or card statement when you purchase planners, calendars, bundles, or accessories from their website. This can include a one-time order, a gift purchase, or a repeat order for additional boards or replacement items. In some cases, you might see separate charges for shipping, or a temporary authorization hold when you first place the order to confirm your card details; the final amount is then captured when the order is processed. If they offer optional add-ons such as customisation or bundles, these may change the total amount you see on your statement.

To verify this charge, start by searching your email (including spam/junk folders) for order confirmations or receipts from "My Family Planner" or "myfamilyweeklyplanner.com.au" around the date of the charge. If you created an account at checkout, you can usually log in to the website to view past orders, invoices, and shipping details. For questions about billing, order status, or to report an unknown or duplicate charge, contact My Family Planner directly via the contact form or email listed on myfamilyweeklyplanner.com.au; include your full name, the last 4 digits of the card charged, approximate amount, and date of the transaction. If you still cannot identify the payment after contacting them, reach out to your bank or card issuer to dispute or block further charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to My Family Planner.

  1. SP * MYFAMILYWEEKLYPLA +61439866288 AUS

Frequently Asked Questions

Why do I see a charge from MY FAMILY PLANNER or MYFAMILYWEEKLYPLANNER.COM.AU on my statement?

This charge usually appears when you place an order for magnetic planners, calendars, meal planning boards, or related organisational products on myfamilyweeklyplanner.com.au. It may also be from a gift order you sent to someone else, or an order placed by another family member using your card. Check your recent online purchases and email for a matching order confirmation from My Family Planner.

Does My Family Planner offer subscriptions or recurring charges?

My Family Planner primarily sells physical products as one-time purchases, so most charges will be once-off amounts matching a specific order total. If they introduce any subscription-style products (for example, seasonal packs or refills), these would be clearly described at checkout and on the product page. If you see repeated charges you don’t recognise, log into your account (if you created one) to check for multiple orders and contact their support to clarify.

What are the typical order amounts for My Family Planner purchases?

Typical charges usually reflect the cost of one or more magnetic planners or bundles, plus any applicable shipping and GST for Australian customers. The total amount can vary depending on whether you purchased single boards, multi-packs, or a larger family bundle. To confirm the exact breakdown, refer to the order confirmation email you received at checkout or your order history on myfamilyweeklyplanner.com.au.

Why do I see a small or duplicate pending charge from My Family Planner?

You may see a small or duplicate pending amount if your bank has placed an authorization hold when you first submitted your card details. This is a temporary check to confirm the card is valid; the hold should automatically drop off, leaving only the final captured amount once the order is processed. If a pending hold doesn’t clear within several business days, contact your bank and, if needed, reach out to My Family Planner with a screenshot of the transaction.

How can I change, cancel, or correct an order with My Family Planner after being charged?

If you’ve placed an order by mistake or need to update details (such as address or product selection), contact My Family Planner as soon as possible via the contact information on myfamilyweeklyplanner.com.au. Because orders may be packed and shipped quickly, changes or cancellations are usually only possible before dispatch. Provide your order number, full name, and the exact change you need so their team can assist promptly.

How do I request a refund or report a problem with my My Family Planner order?

To request a refund, replacement, or report issues such as damaged items, missing products, or incorrect orders, contact My Family Planner directly through their website’s support or contact page. Include photos (if applicable), your order number, and a description of the issue so they can review it against their returns and refund policy. Eligibility for refunds or exchanges will depend on the condition of the items and the timeframe specified in their policy.

How can I contact My Family Planner about an unknown or suspicious charge?

Visit myfamilyweeklyplanner.com.au and use the Contact or Support section to reach their customer service team by email or web form. When you write to them, include the name on the card, the last 4 digits of the card number, the exact charge amount, the date of the transaction, and any reference number from your bank. Do not send full card details by email; they can usually locate the transaction with partial information and help confirm whether the charge is genuine.

I don’t remember ordering from My Family Planner, but someone else in my household might have. How can I check?

First, ask other adults or older children in your household if they recently ordered planners or organisational products online, especially for school, home, or meal planning. Then search your shared email accounts for messages from My Family Planner or myfamilyweeklyplanner.com.au around the transaction date. If you still can’t identify the order, contact their support with the transaction details so they can confirm who placed the order and what was purchased, subject to privacy and security rules.

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