Myer

Retail98% confidence

Myer is a major Australian department store chain offering fashion, beauty, homewares, electrical goods, toys, and general merchandise both in-store and online.

Docklands, Victoria, Australia
myer.com.au
Owned by Myer Holdings Limited

About Myer

Myer is one of Australia’s largest department store chains, headquartered in Docklands, Victoria. With stores across the country and a comprehensive online shop at myer.com.au, Myer sells fashion, footwear, beauty and cosmetics, homewares, manchester, small and large electrical appliances, toys, gifts, and general merchandise. They also offer services like Click & Collect, gift registries, gift cards, and the MYER one loyalty program (which is free to join and not a paid subscription).

A Myer charge can appear on your bank or card statement after shopping in-store, placing an order on myer.com.au, purchasing a Myer gift card, or using services such as Click & Collect or special-order items. Online purchases may show up as “MYER ONLINE,” “MYER PTY LTD,” “MYER [SUBURB/STORE],” or similar wording. You might also see temporary pre-authorisation amounts for online orders, partial charges if items ship separately, refunds processed back to your card, or adjustments after returns and price matches.

If you’re unsure about a Myer charge, start by checking your recent in-store receipts, order confirmation emails from myer.com.au, and your MYER one account purchase history (if you used your loyalty card). Log into your Myer online account to review orders and invoices, or search your email for “Myer Order Confirmation” or “MYER Online.” For billing questions or disputes, contact Myer Customer Service via the Help section on myer.com.au, use live chat, or call 13 MYER (13 69 37) within Australia; have your statement, order number, and any receipts handy so they can quickly locate and explain the transaction or assist with refunds and corrections.

Bank Statement Variations

5 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Myer.

  1. MYER SYDNEY CITY SYDNEY AU
  2. MYER MACQUARIE NORTH RYDE AUS
  3. MYER SYDNEY CITY SYDNEY AUS
  4. Myer Pty Ltd 03 8667 6000 AU
  5. Myer Pty Ltd AU

Frequently Asked Questions

Why do I see a charge from MYER or MYER ONLINE on my bank statement?

This usually relates to a purchase made in a Myer store or on myer.com.au, including fashion, beauty, homewares, electrical items, toys, or gifts. The descriptor may appear as “MYER PTY LTD,” “MYER [STORE LOCATION],” or “MYER ONLINE DOCKLANDS VIC” for online orders processed through their head office. If you recently shopped at Myer, used Click & Collect, or bought a gift card, the charge is likely tied to that transaction.

Why was I charged by Myer twice or in multiple smaller amounts for one order?

For online purchases, Myer may only capture payment as items are dispatched, which can result in multiple smaller charges that together equal your original order total. If an item is cancelled or out of stock, you’ll usually see a reduced final charge or a partial refund. Review your order details in your Myer online account or order confirmation email to match each shipment with the corresponding charge.

Does Myer have subscriptions or recurring monthly charges?

Myer does not typically offer paid subscription memberships; the MYER one loyalty program is free to join and does not create recurring fees. However, if you’ve used Myer to purchase products on a payment plan or via a third-party buy-now-pay-later provider (like Afterpay or Zip), you may see recurring instalments on your statement from that provider, not from Myer itself. Check whether the descriptor says MYER or the name of the payment service to confirm.

Why do I see a small or pending Myer charge that later disappears or changes?

Myer may place a temporary pre-authorisation on your card when you place an online order or modify payment details, especially for Click & Collect or large-value purchases. This amount can appear as a pending charge and is used to confirm your card is valid; it is released or adjusted once your order is processed and the final amount is captured. If a pending hold does not drop off within 7–10 days, contact your bank and Myer Customer Service with your order details.

How can I find the receipt or invoice for a Myer charge I don’t recognise?

Log into your account at myer.com.au and go to your order history to download invoices and view itemised receipts for online purchases. For in-store transactions, check your email for digital receipts (if you opted in), or look through physical receipts from the date and store listed on your statement. If you still cannot identify the charge, contact Myer via the Help & Support section on their website or call 13 MYER (13 69 37) so they can search by card number, date, and amount.

How do I return an item or request a refund for a Myer purchase?

Myer’s returns policy generally allows refunds or exchanges within a specified period if items are in saleable condition with proof of purchase (time frames can vary by product category). Online purchases can often be returned in-store or by post using the returns instructions provided with your order. Refunds are processed back to the original payment method, and it may take several business days for the credit to appear on your statement depending on your bank. Full details are available under the Returns section at myer.com.au.

How can I contact Myer about a charge I believe is incorrect or fraudulent?

Visit myer.com.au and go to the Help or Contact Us section to access live chat and online enquiry forms, or call Myer Customer Service on 13 MYER (13 69 37) within Australia. Provide the exact transaction amount, date, and the description as it appears on your bank statement, plus any order numbers or receipts you have. If Myer cannot locate the transaction or confirms it is not linked to your account, contact your bank or card issuer to report the charge and start a dispute.

Why is the amount of the Myer charge different from the total on my shopping bag or advertised price?

Differences can occur due to promotional discounts, gift card redemptions, shipping fees, or partial returns processed after your purchase. For online orders, if some items were cancelled, price-matched, or refunded, the final captured amount may be lower than the original order total. Compare your statement with the tax invoice in your Myer account or email; if you still see a mismatch, contact Myer Customer Service with both documents for clarification.

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