Navy Exchange Service Command (NEXCOM)

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Navy Exchange Service Command (NEXCOM) operates Navy Exchange retail stores and related services for U.S. Navy personnel, primarily on and near naval installations.

Virginia Beach, VA
mynavyexchange.com
Owned by United States Department of the Navy

About Navy Exchange Service Command (NEXCOM)

Navy Exchange Service Command (NEXCOM) is the organization behind the Navy Exchange (NEX) system, which runs department-store style retail outlets, minimarts, gas stations, and various service businesses on and near U.S. Navy installations worldwide. Headquartered in Virginia Beach, Virginia, NEXCOM provides tax‑free shopping and discounted goods for active-duty service members, retirees, reservists, and their families. Locations, including those in the Virginia Beach area, sell clothing, electronics, household goods, groceries, and convenience items, similar to a combination of a department store and big-box retailer.

A charge labeled “NEXCOM Virginia Beac” on a card statement typically reflects an in‑person purchase at a Navy Exchange–operated facility in or near Virginia Beach, VA—often at Naval Station Norfolk, Joint Expeditionary Base Little Creek–Fort Story, or another nearby Navy installation. The transaction could be for general merchandise, groceries, fuel, or services (such as a barber shop or fast food outlet) that bill through the NEXCOM merchant account. In some cases, smaller on-base vendors may process payments under the overarching NEXCOM descriptor, so the line on your statement may look more generic than the specific shop name on your receipt.

If you have questions about this charge, first review your recent on-base shopping receipts or digital purchase history from the applicable Navy Exchange location. Matching the transaction date and amount is usually the quickest way to confirm the charge. If something still looks incorrect, you can contact the customer service desk at the Navy Exchange where you shopped or use the support contacts listed on mynavyexchange.com to inquire about the transaction. For disputed charges or suspected fraud, notify both NEX customer service and your card issuer promptly so they can investigate and, if needed, reverse or block further unauthorized activity.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Navy Exchange Service Command (NEXCOM).

  1. NEXCOM Virginia Beac

Frequently Asked Questions

Why does my statement show a charge from “NEXCOM Virginia Beac” instead of the specific Navy Exchange store name?

NEXCOM often appears as the umbrella merchant name for transactions processed at Navy Exchange facilities in the Virginia Beach area. Even if you shopped at a specific NEX store, minimart, or service shop on base, the card network may display the more generic descriptor “NEXCOM Virginia Beac” on your statement.

What types of purchases typically appear as NEXCOM charges in Virginia Beach?

NEXCOM charges in Virginia Beach can include in‑store purchases of clothing, electronics, household goods, groceries, fuel from NEX gas stations, and services such as barber shops or fast food outlets operating under the Navy Exchange system on or near local Navy installations.

How can I verify what I bought for a NEXCOM charge on my card?

Compare the date and amount of the NEXCOM charge to your paper or emailed receipt from recent Navy Exchange visits. If you have a NEX Rewards or loyalty profile, check any purchase history available through mynavyexchange.com or ask the customer service desk at the base exchange to look up your transaction by date, time, and total.

Can I get a refund for a purchase that shows up as a NEXCOM Virginia Beach charge?

Yes. Refunds and returns are handled by the Navy Exchange where you made the purchase. Bring the item and your original receipt to that NEX location; if you do not have the receipt, staff may be able to look up the transaction, but approval is at their discretion and subject to NEX return policies.

Why do I see a small or duplicate pending NEXCOM charge on my account?

Some NEXCOM locations, especially fuel pumps or certain service counters, may place a temporary authorization hold to verify your card. This can appear as a small or rounded pending charge that later drops off or is adjusted to the final purchase amount once the transaction settles.

How do I contact someone about an unrecognized NEXCOM Virginia Beach transaction?

Start by calling or visiting the customer service desk at the Navy Exchange you most recently used in the Virginia Beach area and provide the transaction date, amount, and last four digits of your card. You can also use the contact information on mynavyexchange.com to reach NEXCOM customer service if you’re unsure which specific store processed the charge.

Does NEXCOM offer any recurring billing or subscription services that could cause monthly charges?

Most NEXCOM charges are one‑time retail purchases, but there can be recurring charges for certain ongoing services or rentals (for example, some on‑base services, locker rentals, or special programs). If you see a repeating NEXCOM charge, contact the Navy Exchange customer service to identify which program or service is billing you.

What should I do if I believe a NEXCOM charge is fraudulent?

If you do not recognize the transaction and have not shopped at any Navy Exchange in the relevant time frame, immediately contact your card issuer to report potential fraud and have the card blocked. You can also notify NEX customer service so they are aware of possible unauthorized use and can assist in any investigation.

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