NETbilling

Financial Services90% confidence

NETbilling is a payment gateway and merchant services provider that processes online and retail credit card and electronic check transactions for thousands of businesses, including many subscription and membership sites.

Valencia, California, United States
netbilling.com

About NETbilling

NETbilling is a U.S.-based payment processing company that provides merchant accounts, multi-currency transaction processing, and a PCI-compliant payment gateway for e‑commerce, mobile, and point‑of‑sale businesses. They are particularly active in high-risk verticals such as adult content, membership, and subscription websites, and also operate a full-service call center that handles billing inquiries, membership access issues, and order placement for merchants’ customers.([netbilling.com](https://www.netbilling.com/transaction-processing/payment-gateway/?utm_source=openai))

A charge showing as "ETM-CS.COM" on your statement typically indicates that your card was run through NETbilling’s gateway using that specific billing descriptor, often on behalf of an online subscription or digital-content merchant (for example, some adult membership sites list NetBilling (ETM-CS.COM) as their designated e-ticket supplier and access management provider).([new.allover30.com](https://new.allover30.com/Recent_Updates?nats=ODoyOjE&utm_source=openai)) The transaction may represent a one-time purchase, a recurring subscription renewal, a trial that converted to a paid plan, or a reattempted billing on an existing membership. In some cases, small test or verification charges may appear temporarily when a merchant validates a card.

If you don’t recognize the charge, first think about any recent online subscriptions, downloads, or memberships—especially on sites that might use a third-party biller rather than their own name on your statement. You can usually identify the underlying merchant by checking recent confirmation emails or logging in to accounts created around the date of the charge. If you still can’t match it, NETbilling’s customer support and the website noted on your statement (often etm-cs.com or netbilling.com) can help look up the transaction using your card details and date/amount of the charge. They can advise which merchant billed you, assist with cancellations or refunds if eligible, and clarify whether the charge is recurring.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to NETbilling.

  1. ETM-CS.COM 05/13 PURCHASE XXX-XX11458 FL

Frequently Asked Questions

What is the ETM-CS.COM charge on my credit card statement?

An ETM-CS.COM descriptor usually indicates your card was processed by NETbilling on behalf of an online merchant, often for a subscription or membership purchase. NETbilling is a payment gateway and billing provider used by various websites, including some adult content and digital subscription services. To identify the exact merchant, match the date and amount with recent online sign‑ups or contact NETbilling support with your transaction details.

Is ETM-CS.COM a subscription or a one-time charge?

ETM-CS.COM can represent either a one‑time purchase or a recurring subscription, depending on how the underlying merchant set up billing in NETbilling. Review your emails for order confirmations around the charge date or log into any sites you recently joined. If the charge recurs monthly or at regular intervals, it is likely tied to an ongoing membership or subscription managed through NETbilling.

How do I cancel a subscription billed through NETbilling (ETM-CS.COM)?

Most subscriptions processed via NETbilling must be cancelled directly with the website or service you joined—usually through that site’s account or billing settings. If you are unsure which site is involved, contact NETbilling’s customer support by phone or email (listed on netbilling.com) with the last 4 digits of your card, the charge amount, and date; they can identify the merchant and advise on how to cancel further billing.

How can I request a refund for an ETM-CS.COM transaction?

Refunds are generally controlled by the underlying merchant, but NETbilling can help route your request. First, check the site where you made the purchase for its refund policy and contact that site’s support. If you can’t locate the merchant, reach out to NETbilling support with your transaction details so they can identify the merchant and, where appropriate, facilitate a refund or dispute according to the merchant’s policies.

What are common amounts or patterns for NETbilling/ETM-CS.COM charges?

NETbilling processes a wide range of amounts, but common patterns include low introductory or trial amounts (e.g., a few dollars for several days of access) followed by higher recurring monthly fees, standard monthly membership fees, and occasional one‑time purchases or upgrades. If you see a small initial charge followed by a larger one shortly after, it may indicate a trial that converted to a full subscription.

Can ETM-CS.COM appear as a small verification or pending charge?

Yes. Some merchants using NETbilling may place small temporary authorizations (such as $0–$2) to verify that your card is valid before activating a subscription or processing a larger payment. These verification holds typically drop off your statement within a few business days and should not settle as finalized charges.

How do I contact NETbilling about an unknown ETM-CS.COM charge?

You can contact NETbilling using the phone numbers and support emails listed on their official website, netbilling.com. Provide the exact amount, date, and last 4 digits of the card so they can look up the transaction. They can tell you which merchant billed you, whether the charge is part of a recurring plan, and what steps to take to cancel, obtain a refund, or dispute the transaction if it appears unauthorized.

What should I do if I suspect the ETM-CS.COM charge is fraudulent?

If you believe the ETM-CS.COM charge is fraudulent, first contact NETbilling to confirm whether the transaction matches any legitimate account tied to your card details. If they confirm no valid account or if you still suspect fraud, immediately contact your card issuer to report the charge as unauthorized, request a card replacement, and follow their dispute process. Also review recent transactions for any additional suspicious activity.

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