About Officeworks
Officeworks is a large Australian retail chain specialising in office supplies, stationery, technology, furniture, and education resources for homes, students, and businesses. Operating hundreds of stores across Australia and an extensive online store at officeworks.com.au, they sell items such as printers, laptops, paper, pens, office furniture, storage, art and craft materials, and school supplies. Officeworks also offers services including printing and copying, photo printing, technology setup and repair, and business account solutions from its head office in Melbourne, Victoria.
A charge from Officeworks may appear on your bank or card statement after you make a purchase in-store, online at officeworks.com.au, or via their mobile site. This could be for a one-off purchase of products, a Print & Copy order, photo prints, tech services, furniture delivery, or a business account transaction. You may also see multiple or recurring-looking charges if you have placed several orders close together, split an order into multiple deliveries, used a deposit or lay-by style arrangement (where available), or if your card has been pre-authorised for a Click & Collect or delivery order before the final amount is captured. Small temporary authorisation holds can also occur when you first place an online order or update your saved payment method.
To verify an Officeworks charge, first check your recent receipts, email order confirmations from officeworks.com.au, and your Officeworks online account order history (if you checked out while logged in). In-store receipts will show the store name, location, and date that should match your statement. If you still have questions, you can contact Officeworks customer service via the Help section at officeworks.com.au, by phone, or by visiting your local store with your card and ID so they can look up the transaction. Common billing issues—such as double charges, pending authorisations that haven’t dropped off, or refunds not yet appearing—are usually resolved by your bank or by Officeworks support confirming the status of the order and any refunds processed.