Paddle

Financial Services95% confidence

Paddle is a payments and billing platform that provides subscription management, tax compliance, and ecommerce infrastructure for software companies selling globally. It often appears on card statements as the merchant of record for software and digital product purchases.

London, United Kingdom
paddle.com

About Paddle

Paddle is a London-based payments and billing platform that acts as the merchant of record for many software and digital product companies around the world. Instead of charging you directly, the app or software company you bought from uses Paddle to process payments, handle subscription billing, manage sales tax/VAT, and send receipts. Because of this, your bank or card statement often shows "PADDLE", "PADDLE.NET" or a similar description, sometimes followed by the software vendor’s name or product name.

A Paddle charge usually appears on your statement when you purchase software, a digital product, or a subscription from a company that uses Paddle as its billing provider. This can include one-time license purchases, monthly or annual SaaS subscriptions, in-app upgrades on desktop or web apps, trial conversions, or renewal fees. You may also see small temporary authorizations when you add or update a card, as Paddle verifies your payment method; these typically disappear or are replaced by the final charge within a few days.

If you’re unsure about a Paddle charge, start by searching your email inbox for "Paddle" or "Paddle receipt" to find the original order confirmation, which lists the software vendor, product, and subscription terms. Each Paddle receipt includes a "Manage Subscription" or "View Order" link you can use to update payment details, cancel, or contact support. If you still have questions, you can visit help.paddle.com (Buyer Support) or use the contact link in your receipt to reach Paddle’s customer support with your email address, order number, last four digits of your card, and transaction date so they can help identify or resolve the charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Paddle.

  1. PAYPAL *PADDLE.COM Sydney AUS

Frequently Asked Questions

Why does my bank statement show a charge from PADDLE or PADDLE.NET instead of the app I purchased?

Paddle acts as the merchant of record for many software companies, which means they process the payment and handle tax, compliance, and billing on behalf of the app you bought. As a result, your card statement typically shows "PADDLE", "PADDLE.NET" or a similar descriptor rather than the app’s brand name. Open your email and search for "Paddle receipt" to see which product or subscription the charge is linked to.

What are common amounts for Paddle charges and how can I tell what plan I’m on?

Paddle processes a wide range of software and subscription fees, but common recurring amounts are often in ranges like US$4.99–$19.99/month for personal or starter plans and higher amounts for professional or annual licenses. Your exact plan, billing period (monthly vs annual), and tax/VAT are shown on your Paddle email receipt. Click the "Manage Subscription" or "View Order" link in that email to see your current plan and price details.

How do I cancel a subscription that is billed through Paddle?

Open the latest receipt from Paddle for that product and click the "Manage Subscription" link; from there you can cancel or disable auto-renewal directly. Cancellation stops future billing but typically keeps your access active until the end of the current paid period. If you can’t find your receipt, go to help.paddle.com and use the Buyer Support tools to look up your subscription using your email address and card details.

Why was I charged by Paddle after a free trial or when I thought I had cancelled?

Many software products using Paddle offer time-limited free trials that automatically convert to a paid subscription unless you cancel before the trial ends. If you cancelled, it may have been after the renewal date, in which case the subscription remains active until the end of that new billing period. Check the trial or renewal date on your Paddle receipt and the subscription status via the "Manage Subscription" link; if you believe you were billed in error, contact Paddle Buyer Support with your order details.

How do I request a refund for a Paddle charge?

Refunds for Paddle-processed payments are usually governed by the refund policy of the specific software vendor. First, review the refund or cancellation terms in your receipt or on the product’s website. If you qualify or believe there’s been a mistake, reply directly to your Paddle receipt email or submit a request via help.paddle.com, including your order number, email address used at purchase, and a brief explanation so Paddle can coordinate with the vendor and determine eligibility.

Why do I see a small or duplicate Paddle charge, or a $0/$1 authorization on my card?

Paddle may place a small temporary authorization (sometimes shown as $0 or $1, or a low local-currency amount) to verify that your card is valid when you start a trial, add a payment method, or update card details. These are not actual completed charges and should either disappear or be reversed automatically within a few business days. If a pending amount later posts as a full charge, it typically corresponds to your actual subscription start or renewal date, which you can confirm via your Paddle receipt.

How can I contact Paddle about an unknown or suspicious charge?

Go to help.paddle.com and select the Buyer Support options to look up your order by email, card details (last four digits), or transaction ID. You can also reply directly to any existing Paddle receipt email, which routes your message to support with your order information attached. When you contact them, provide the date and amount of the charge, the currency, and the name exactly as it appears on your bank statement so they can quickly identify the transaction.

I don’t have a Paddle account login—how do I manage or stop future charges?

Paddle does not require a standalone consumer account; instead, every purchase or subscription is managed via the unique "Manage Subscription" or "View Order" link in your email receipt. Use that link to update your payment method, change plans, turn off auto-renewal, or cancel. If you no longer have access to the email you used, contact Buyer Support at help.paddle.com with proof of payment so they can help you locate and manage your subscription.

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