Paddle.com Inc.

Financial Services60% confidence

Paddle.com Inc. is a payment and merchant‑of‑record platform that processes online software and digital service payments on behalf of many independent vendors. Charges from Paddle typically relate to purchases or subscriptions for software, apps, or other digital products.

Astoria, New York, United States
Owned by Paddle.com Market Limited

About Paddle.com Inc.

Paddle.com Inc. is a global payments and merchant‑of‑record platform that specializes in handling billing, tax, and compliance for software companies and other digital product vendors. Instead of each software vendor running its own card processing, many use Paddle so that Paddle appears on the customer’s bank or card statement. Paddle’s U.S. entity operates from 3811 Ditmars Blvd., Astoria, New York, which matches the address fragment visible in your descriptor, indicating that this portion of the line is Paddle’s own billing address rather than a separate local business.

A charge that reads like “PADDLE.NET* BIT 3811 Ditmars Blvd 1ASTORIA NYUS” therefore almost certainly represents a purchase, subscription, or renewal for a software or digital service that uses Paddle as its payment processor and merchant of record. The underlying product might be a desktop app, SaaS subscription, browser extension, or other digital tool, but the brief “BIT” fragment does not cleanly match a verifiable, distinct business at that address; it may be an internal product code or truncated product name. In practice, your financial institution sees Paddle as the charging entity, even though the ultimate seller is a third‑party software vendor.

To verify or resolve questions about this charge, the best approach is to identify which Paddle‑processed product you bought. Search your email (including spam) for receipts from Paddle or “Paddle.com,” which typically list the exact product name, vendor, and billing terms. You can also use Paddle’s customer support portal, entering your email and the last four digits of your card to retrieve receipts. If the charge still looks unfamiliar, you can contact Paddle support with the transaction details to clarify which vendor and product it relates to, request a refund if appropriate, or dispute fraudulent activity. As a backup, you can also work with your card issuer to block further charges and initiate a dispute if Paddle or the underlying vendor cannot resolve the issue.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Paddle.com Inc..

  1. PADDLE.NET* BIT 3811 Ditmars Blvd 1ASTORIA NYUS

Frequently Asked Questions

What is this Paddle.com Inc. charge with “3811 Ditmars Blvd” in the description?

This charge is from Paddle.com Inc., a payment and merchant‑of‑record platform headquartered at 3811 Ditmars Blvd in Astoria, NY. Paddle processes payments for many software and digital service vendors, so the charge corresponds to a digital product or subscription you purchased through a vendor that uses Paddle for billing.

What does the “BIT 3811 Ditmars Blvd 1ASTORIA NYUS” portion of the descriptor mean?

The “3811 Ditmars Blvd 1ASTORIA NYUS” portion matches Paddle.com Inc.’s business address, indicating that this part of the line refers to Paddle itself. The short “BIT” fragment does not resolve to a clearly identifiable, separate business at that address and is likely an internal product code or truncated product name used by Paddle or the underlying vendor.

How can I find out which software or subscription this Paddle.com charge is for?

Search your email inbox (and spam) for messages from Paddle or Paddle.com around the charge date—Paddle emails detailed receipts listing the product name, vendor, and billing terms. You can also visit Paddle’s support pages and use their “Find your purchase” or receipt‑lookup tools by entering your email address and the last four digits of your card to identify the exact product tied to the charge.

How do I cancel a recurring subscription that is billed through Paddle.com Inc.?

Once you identify the product or receipt from Paddle, follow the manage‑subscription link in that email or on the vendor’s account page. Many Paddle‑billed subscriptions can be cancelled directly via a Paddle‑hosted subscription management page linked in the receipt. If you cannot find this link, contact the product vendor’s support or Paddle support with your transaction ID to request cancellation.

How do I request a refund for a Paddle‑processed purchase?

Refunds are usually governed by the underlying vendor’s refund policy, but Paddle facilitates the process. Locate your Paddle receipt email, which includes a transaction ID and vendor information, then reply to that email or use the vendor’s support contact to request a refund. If you cannot reach the vendor, you can contact Paddle support directly with your transaction details and explain why you are seeking a refund.

Why do I see a small or duplicate pending charge from Paddle.com on my statement?

Small or duplicate‑looking pending amounts can be temporary authorization holds Paddle places to verify your payment method when you start a trial, update card details, or initiate a purchase. These authorizations should automatically drop off or be reversed within a few business days and will not result in duplicate settled charges if the transaction was not completed.

Can I stop future Paddle.com charges if I don’t recognize the vendor?

Yes. First, use your Paddle receipt or their lookup tools to determine which product is being billed and cancel any active subscription tied to your email. If you still cannot identify or stop the charge, contact your card issuer to block further charges from Paddle.com Inc. and consider filing a dispute if you suspect the transaction is unauthorized.

How can I contact support about a Paddle.com Inc. charge?

You can contact Paddle by following the support or help link in your Paddle receipt email, or by visiting Paddle’s website and navigating to their buyer support section, where you can submit a ticket with your email address, transaction ID, and charge details. Providing the exact date, amount, and last four digits of your card will help them locate your transaction more quickly.

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